Julian Wadden Reviews 

709
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to any questions or maintenance queries. People really appreciate the remarkably smooth process and exceptionally clear communication provided consistently throughout various property sales and rental agreements. Some reviewers were not happy with communication issues, noting unreturned phone calls, difficulties getting in touch, and delayed responses when trying to arrange viewings. A few other people also felt that certain staff members displayed an unhelpful attitude and were dismissive when addressing complex problems or unexpected sale complications.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting efficient property management and helpful staff.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had ambiguous experiences with contact. While reviewers praise regular telephone calls, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(709)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We let a single property

We let a single property, which needed some complicated and time-consuming repairs. We found Annie E very helpful in keeping on top of the detail of the repairs and the sequencing of who was doing what, with good attention to detail, bringing us through the whole process until the repairs were completed and the property could be put back on the market for reletting!

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Peter,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Good Service

Jade is a friendly, helpful and efficient property manager who is an excellent liaison between us and our landlord. She has repeatedly made sure any issues we have are dealt with quickly and I am happy to have her represent us as tenants.

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Dave,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 

Customer Care Team

Rated 5 out of 5 stars

Very good experience and helpfull

Very good experience and helpfull, Kept informed all the way through the application

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Frank,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Estelle Fletcher

Estelle has been an outstanding property manager. Any questions or concerns are handled quickly and efficiently, and she always communicates clearly. It’s a pleasure working with someone so reliable and dedicated.

24 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Good service

As a landlord I had a query regarding the new Renters rights bill and also management charges. I spoke to Estelle at the Heaton Moor branch she was extremely helpful and explained my query with good knowledge and professionalism. It was a pleasure dealing with her

24 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional, provided beautiful property in due time

23 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 4 out of 5 stars

Ellis Lock CePAP took the stress out of home renting for us

Julia Wadden stood out for me as a honest and professional organisation with great people who who are very willing to help at all times. My initial fear of the rigours of finding a new home was immediately put to rest after speaking to Ellis Lock CePAP, a professional with good customer focus.

23 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Dealt with Ellis at the Stockport…

Dealt with Ellis at the Stockport branch, really patient with us, helped us all the way, totally recommend this Agent.

23 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

The whole team were extremely…

The whole team were extremely professional and were very supportive to my situation. They worked as a team, and we all got a resolution that suited all.

19 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review!

Rated 5 out of 5 stars

This is a fantastic Letting agency with…

This is a fantastic Letting agency with Fantastic staff . They attend to issue as fast as possible and the staff are very kind especially Jade and Sophie at the Heaton Moor branch in Stockport . Both are always very helpful whenever you need them .

19 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Chelsea Percival excellent property management

I have had Chelsea Percival as my property agent for a number of years. I have found her expertise and enthusiasm for doing the job right to be first class. As long as Chelsea is managing my property I am happy that all problems will be resolved quickly in a professional way and all issues resolved to my satisfaction. Well done Chelsea!

17 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Collette Mitchell - 76 Shearwater House

Collette Mitchell was extremely helpful when answering our questions regarding the move out process and general queries regarding the property during the latter part of our tenancy.

Collette made it easy for us by sending over all the information we needed in a timely manner. The quick responses led to a smooth process when leaving the property.

Thanks for all your help

16 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Collette's great work!

Rated 5 out of 5 stars

Really happy with support from Annie

Really happy with all the help I have recently received from Annie Ephgrave she has been very helpful and very fast with her responses to me!

10 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thanks for the great review and recognising Annie's great work!

Rated 5 out of 5 stars

Very happy with the service we’ve…

Very happy with the service we’ve received over the years from Jade Galtrey Smith at JW, she’s always been helpful and prompt in responding to any queries with our rental.
Thanks again Mike.

9 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 1 out of 5 stars

Fees are extortionate and the service…

Fees are extortionate and the service is poor.
We have used Julian Walden for a number of years now acting as an agent for our rental property. The goal to use them is geographically they are located nearer the property and we hoped that they would take large elements of the leg work out. Their fees are arguably very high but it was a price we were willing to pay to be able to have it managed for us. Reality is, they have a next to no book of contractors available to them (as you would expect) and they change the terms / ways of doing business constantly with no engagement whatsoever so ever.

It’s likely they are used to dealing with complaints because their engagement as a customer is abysmal and we cannot wait to leave them at the earliest opportunity.

Every renewal, every re-tannacy/marketing the fees jump and the service drops. Enough is enough.

7 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mark,
 
We're sorry to hear that you had a negative experience with us. Your feedback is very important, and we take it seriously. 
 
Please know that we're using this opportunity to reflect and improve our processes moving forward.
 
Thank you for bringing this to our attention.
 
Kind regards,
 
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look