Julian Wadden Reviews 

707
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to any questions or maintenance queries. People really appreciate the remarkably smooth process and exceptionally clear communication provided consistently throughout various property sales and rental agreements. Some reviewers were not happy with communication issues, noting unreturned phone calls, difficulties getting in touch, and delayed responses when trying to arrange viewings. A few other people also felt that certain staff members displayed an unhelpful attitude and were dismissive when addressing complex problems or unexpected sale complications.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting efficient property management and helpful staff.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had ambiguous experiences with contact. While reviewers praise regular telephone calls, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(707)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent response and service provided…

Excellent response and service provided by Estelle Fletcher from Julian Wadden Lettings

25 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Arthur,
 
Thank you for taking the time to leave Thornley Groves a 5 star review, especially noting the great service provided by Estelle.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I'd recommend Julian Wadden if you're thinking of letting your property

Julian Wadden have managed the letting of my property since August 2025, and I’ve been very happy with the service throughout. Any issues have been dealt with promptly and professionally, giving me peace of mind as a landlord. Georgia, in particular, has been fantastic. She has always been responsive, helpful, and a pleasure to work with. I’d happily recommend their services.

25 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Dannielle,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Georgia in the Julian Wadden Didsbury team recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I can recommend Julian Wadden following…

I can recommend Julian Wadden following the sale of our home in Didsbury. We sold our house with JW on the first weekend of viewings and they managed the process well. Very professional and smooth. Special shout out to Charles on the viewing day and Nicola for managing the sale process.

24 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Luke,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Charles and Nicola at Julian Wadden Didsbury. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Good advice, excellent sales material, friendly hard working team.

We have been extremely pleased with the service provided by Julian Wadden throughout our sale and purchase (they handled both). The initial valuation and subsequent advice from Tom regarding our sale was just right and the sales material was outstanding. All the staff were very friendly and helpful and Nicola in particular worked very hard to keep a complex chain together until completion.

18 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Simon,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Tom and Nicola, in the Julian Wadden Didsbury Team recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Landlord's Dream

Chelsea Percival is always proactive, communication is exceptional and everything is dealt with promptly. As a landlord this service is exactly what we need. I would highly recommend their service.

20 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear DCB,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Chelsea at Julian Wadden Stockport recently. It was very kind of you to take the time to post this review, Chelsea will be so pleased to hear how impressed you have been with her proactive service.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Chelsea P

Always helpful and knowledgeable amd goes the extra mile

19 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Gareth,
 
Thank you for your review of Julian Wadden Stockport.
 
Chelsea will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Professional

We had an experience of buying a house with Julian Wadden in Didsbury. All the team throughout the process was very professional and helpful. Especially, would like to thank Nicola Viner who did an amazing job during the process to make sure the completion date happened on time. Nicola was professional, responsive, proactive and friendly.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Sophie Julian Wadden staff member is…

Sophie Julian Wadden staff member is very polite, helpful and kind

17 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at Julian Wadden. Sophie will be delighted that you took the time to acknowledge her service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

A+ would recommend.

Have bought and sold multiple properties with Julian Wadden. Can highly recommend. Far better than all their local competitors.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Selling a Property

Excellent marketing and strategy for selling our property, very easy to talk to and helpful advice given. Thanks to Tom and Nicola for a great result; we are very happy with the service.

16 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Sam,
 
Thank you for your review of Julian Wadden Didsbury.
 
Tom and Nicola will be delighted that you took the time to acknowledge both their kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Always courteous

Always courteous, and helpful

11 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Simon,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.     
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Amazing experience with Julian Wadden…

Amazing experience with Julian Wadden start to finish, Nicola was super helpful the whole way through and can’t thank her enough for her dedication. Would definitely use again.

12 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jonathan, 
 
We wanted to thank you for your review, mentioning the excellent service you have received from Nicola at Julia Wadden recently. It was very kind of you to take the time to post this review.  Nicola will be delighted that you took the time to acknowledge her kind and helpful service.  
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Brilliant Property Manager

Jade Galtrey-Smith has been my property manager for quite some time now and she has been amazing and really easy to communicate with, always quick to response, I would definitely recommend her :)

10 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Jessica, 
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.  
 
We really appreciate your kind words.  
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Good letting agency

Since taking over my property for let from Edward Mellor I have been very happy with their service, especially my property manager Jade Galtrey-Smith. Jade has looked after my property for several years and is helpful, responsive and takes all the stress of managing a property away. I couldn’t have wished for better. thank you Jade.

10 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi, 
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Jade.  
 
We really appreciate your kind words, reviews like yours really help others when choosing their agent so it is much appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Smooth and really fast letting experience

JW are the letting agents for my apartment, and have done a great job in getting my renewal done with such a quick turnaround, including renewing all certfificates. Abby Burrows has been awesome, great to work with her.

1 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Don,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Abby at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Good service in difficult timesThese are very difficult times for the…

These are very difficult times for the private rental sector.
Local estate agents are either selling out to regional/national operators or withdrawing some of their services. Somehow, in this "perfect storm" Annie has managed to provide excellent advice and service to help me pick a path through the maelstrom as she manages the nigh impossible, keeping me as a landlord and my various tenants happy.

5 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Crispin,    
 
I’m very pleased to see that you have been impressed by the overall service you have received from Annie at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    
 
Kind regards,  
Customer Care Team

Rated 5 out of 5 stars

Great communication

Great communication, kept us updated all the time.

5 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Ege, 
 
Thank you for taking the time to leave Julian Wadden a 5 star review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 
 
Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

Abby was fantastic

Abby was fantastic. Professional, informative and made the process between old tenants moving out and new tenants moving in seamless. Couldn't recommend highly enough.

3 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Steven, 
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Abby in Julian Wadden Stockport.  
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated. 

Kind regards, 
Customer Care Team

Rated 5 out of 5 stars

We let a single property

We let a single property, which needed some complicated and time-consuming repairs. We found Annie E very helpful in keeping on top of the detail of the repairs and the sequencing of who was doing what, with good attention to detail, bringing us through the whole process until the repairs were completed and the property could be put back on the market for reletting!

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Peter,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 
Customer Care Team

Rated 5 out of 5 stars

Good Service

Jade is a friendly, helpful and efficient property manager who is an excellent liaison between us and our landlord. She has repeatedly made sure any issues we have are dealt with quickly and I am happy to have her represent us as tenants.

2 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hi Dave,

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! 

Kind regards 

Customer Care Team

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