Julian Wadden Reviews 

709
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to any questions or maintenance queries. People really appreciate the remarkably smooth process and exceptionally clear communication provided consistently throughout various property sales and rental agreements. Some reviewers were not happy with communication issues, noting unreturned phone calls, difficulties getting in touch, and delayed responses when trying to arrange viewings. A few other people also felt that certain staff members displayed an unhelpful attitude and were dismissive when addressing complex problems or unexpected sale complications.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting efficient property management and helpful staff.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had ambiguous experiences with contact. While reviewers praise regular telephone calls, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(709)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response and good management of…

Quick response and good management of properties

3 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Matt,
 
Thank you for this 5 star review! Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

I would like to thank Jade for her…

I would like to thank Jade for her professional, responsive, and very supportive manner during what has been quite a stressful process for me.

Jade kept me informed at every stage and always took the time to explain things clearly, which I really appreciated. She handled communication efficiently and remained patient and understanding, helping everything move along as smoothly as possible.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Recovery of defaulting tenant's security deposit

Jade at Julian Wadden was able to recover a tenant's security deposit for me, even though it is several years since the tenant vacated the property. Once she was aware the funds were released she quickly dealt with the administration of the payment to me

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Carole,
 
Thank you for taking the time to leave Julian Wadden Heaton Moor a review, especially noting the great service provided by Jade.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We had a great experience with Abby

We had a great experience with
Abby Burrows Senior Lettings Negotiator
Of Julian wadden
Thankyou for all steps & communicating throughout the process of letting my property
Highly recommend.
Much appreciated Abby 👍

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Nat,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Abby, in the Julian Wadden Stockport Office recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

They solve the problems in no…

They solve the problems in no time.Their flexibility is phenomenal.

2 April 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Laszlo,

Thank you for taking the time to leave a review on Trustpilot, we are glad to hear that we have been efficient and flexible when solving problems for you.
 
Kind Regards,
Customer Care Team

Rated 5 out of 5 stars

Chelsea Percival has been an amazing…

Chelsea Percival has been an amazing property manager. She’s dealt with all my issues in a very professional and timely manner which has been wonderful. Jillian Wadden is a good company.

1 April 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Beverly,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Chelsea, in the Julian Wadden Stockport Team recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Fantastic service

Nicola and the whole team were fantastic. They really went above and beyond in what turned out to be quite a long process. From negotiating the sale of our old property to getting us into our new house, the sales team were always just a phone call away. We are delighted with the service provided.

27 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear R McMurray,
 
Thank you for your review of Julian Wadden Didsbury.
 
Nicola will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 4 out of 5 stars

They made the process

They made the process, less hectic for me and are transparent. This was made possible by Ellis Locks and team.

27 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Taiwo,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Ellis.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Service with Julian Wadden has always…

Service with Julian Wadden has always been great. Our property manager Estelle is consistently professional and helpful. I’d highly recommend JW whenever renting a property

18 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Claire,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Estelle at Julian Wadden Heaton Moor.

Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Abby Burrows was my letting agent I…

Abby Burrows was my letting agent I dealt with and she was lovely and prompt…Weldone job.

31 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Akinbode,   
 
I’m very pleased to see that you have been impressed by the overall service you have received from Abby at Julian Wadden, thank you for taking the time to leave a review! Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Professional handling.

Many thanks to Julian wadden in didsbury. In particular Nicola. From the day that we put our apartment on the market, to the day of completion, everything was handled in a professional manner. We were continually updated with developments and informed of progress in a very courteous manner.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

We are contractors who have worked with…

For the past year we have liaised with Sophie Ormsby as approved contractors for Julian Wadden. She is always very professional and friendly. I really appreciate her quick responses to any queries and I feel as though things are dealt with very efficiently and clearly.

30 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Gill,    I’m very pleased to hear that you have been impressed by the excellent service you have received from Sophie at Julian Wadden Stockport, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.    Kind regards, Customer Care Team

Rated 5 out of 5 stars

Recommended property manager

Chelsea is a great property manager. She has been attentive, professional and exceptionally helpful. She has my personal recommendation.

30 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Nick,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Chelsea at Julian Wadden Stockport. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Amazing experience

They say moving house is one of the most stressful experiences you can go through, but Ellis at the Stockport branch ensured everything went through promptly and kept me updated throughout the process

30 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Emma,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Ellis at Julian Wadden Stockport. Ellis will be delighted that you took the time to acknowledge his service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Review

Writing
Sophie Ormsby has been an outstanding property manager. From the very beginning, she demonstrated professionalism, efficiency, and a genuine commitment to providing excellent service. Communication was always clear and prompt, and she handled every detail with care, ensuring everything ran smoothly and without stress.
What really stood out was her proactive approach—she anticipated potential issues and resolved them quickly before they could become problems. Her knowledge and attention to detail gave me complete confidence that my property was being managed to the highest standard.
I wouldn’t hesitate to recommend Sophie to anyone looking for a dependable, organised, and highly capable property manager.

20 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Maria,   
 
I’m very pleased to see that you have been impressed by the overall service you have received from Sophie at Julian Wadden Stockport , thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We are a contractor who work alongside…

We are a contractor who work alongside Sophie at the Heatons the way she handles her calls are very professional and always as the company she works for at interest and does a great job for Julian Wadden and the landlords/landladys she works for well done sophie for all your hard work

30 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stuart,
 
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at our Julian Wadden office based in Heaton Moor. Sophie will be delighted that you took the time to acknowledge her service.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

First time buyer home search

Bobak has been really helpful so far in my search for my new home with Julian Wadden, he takes a personable approach and has been helping me find and view properties at my convenience as well as answering any questions, thank you.

27 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Steven,
 
Thank you for your review of Julian Wadden Didsbury.
 
Bobak will be delighted that you took the time to acknowledge his kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Highly recommend

I recently had the pleasure of working with Alice McAleer and the team at Julian Wadden, Heaton Moor in the purchase of a property and I couldn’t be happier with the experience. From the very beginning, she was professional, friendly, responsive, and genuinely committed to helping me through the buying process. Previously, I have sold properties via Julian and his team and this latest experience lived up to the same high standards and expectations.
What stood out most was Alice’s friendly approach, attention to detail and clear communication. She kept me informed at every stage of the process, answered all my questions promptly, and made what could have been a stressful experience feel smooth and manageable.
I would highly recommend Alice and the team at Julian Wadden, Heaton Moor to anyone looking to buy, rent or sell a property. Their professionalism, integrity, and dedication really sets them apart. Their knowledge of the local market is very impressive, and they offered honest, practical advice that I truly appreciated.

6 February 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Alison,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Alice, in the Julian Wadden Heaton Moor Office recently. It was very kind of you to take the time to post such a complimentary review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great experience

We had a great experience when we rented a place in Disbury, Manchester. The entire experience right from viewing to letting, renewal and moving out due to relocation was handled smoothly and professionally. Annie Ephgrave in the property management was especially great with responding to emails, explaining the processes in detail and kept us well informed generally throughout. I would definitely recommend Julian Wadden for all things properties.

26 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Prameyratna,
 
Thank you for your review of Julian Wadden Didsbury.
 
Annie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Thanks Julian Wadden for your help…

Thanks Julian Wadden for your help throughout this process. I was very satisfy with the team. A very big Thank to you for Ellis at Stockport for your help.
Really Appreciated.

26 March 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,
 
Thank you for taking the time to leave a five star review, highlighting your experience with Ellis at Julian Wadden Stockport. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look