Miles & Barr Reviews 

1,313
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 586 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and consistently attentive throughout the entire property buying or renting journey. Reviewers note the exceptional customer service and quick response times, seeing that people are always kept well-informed and supported at every single stage. Some reviewers were not happy with the communication during certain challenging stages, mentioning that replies were sometimes slow, missing, or lacked clear information. A few people also felt that professionalism fell short after the initial sign-up, leaving them with unnecessary stress and uncertainty before issues were eventually resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, helpful teams who... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Reviewers mention positive feedback about user experience, noting a smooth and hassle-free process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Progressor Debbie Thwaites has been absolutely fantastic throughout our house purchase. Despite several stumbling blocks, she worked tirelessly to keep everything progressing smoothly and efficien... See more

Company replied

Rated 5 out of 5 stars

Louise at Miles & Barr has made the process of buying our first home so much easier. They were really helpful from the moment we found a property with them, and whenever they had a property that... See more

Company replied

Rated 5 out of 5 stars

Louise daily dealt with the move of my first home and I can’t stress how much she helped with the whole process of it. She always gave me an answer promptly and kept me up to date with documentation b... See more

Company replied

Rated 5 out of 5 stars

From making the appointment to view the property the team were very helpfull and professional. Once I put in an offer, Becky was keeping me informed every step of the way, I felt at ease and knew ev... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,313)

562 reviews in the last 12 months

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Rated 5 out of 5 stars

I honestly can’t thank Louise enough…

I honestly can’t thank Louise enough for all her help and support throughout the sale of my property. The whole process has been incredibly stressful and has taken much longer than expected, but Louise has been brilliant throughout.

She has consistently chased things up, kept in contact with the buyer and solicitors, and done everything she could to help move the sale forward. She has been proactive, approachable and supportive, and I really appreciate the effort she has put in, especially when there have been delays and complications outside of her control.

Selling a property can be stressful enough without all the extra complications, but having someone who genuinely tries to help and get things sorted makes a real difference. I always felt that Louise was doing her best to get things moving and help us reach completion.

I’m really grateful for everything she has done and wouldn’t hesitate to recommend her to anyone looking to sell their property. She is a credit to Miles & Barr, and I hope her hard work and dedication are recognised. Thank you, Louise, for helping me get through what has been a very difficult process!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Finally exchanged!

We have just exchanged on our new home and we are so grateful for Jade's help in getting everything over the line. Despite a fair few 'last minute' delays, Jade was tenacious in continuing to chase everything for us and keeping things moving forward. Jade was always very responsive to our emails and calls and made sure we were always as up-to-date as she was. Thanks Jade!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

The team at Miles and Barr were efficient and professional.

The team at Miles and Barr were efficient and professional from start to end.
Special mentions have to go out to Debbie Thwaites who kept us informed throughout the transactions on both our sale and onward purchase which were both through Miles and Barr. She really did her utmost to move things along during what can be a stressful process and was a pleasure to deal with.
Also Fran Chudleigh who did the viewings on our house was delightful and we knew our house and cats were in safe hands.
Would thoroughly recommend.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Miles and Barr. Special thanks to Denise

We had a great experience with Miles & Barr during the purchase of our new home. Denise was especially helpful throughout the process, providing support, guidance, and reassurance along the way. Buying a house can be stressful, but Denise helped make the experience much smoother and more enjoyable.

We really appreciated her professionalism, friendly approach, and communication throughout the journey. Thank you, Denise, and the team at Miles & Barr for helping us with such an important milestone in our lives. We’re delighted with our new home and would happily recommend Miles & Barr to others looking to buy a property!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Abi Matanle

Abi is a good listener and today we were able to make a decision that suited both Property Manager and Landlord.
I feel confident that Abi works with the interests of both landlord and tenant in mind making the property rental run smoothly.
Abi was particularly helpful this year when my property needed outside painting. She discussed the project in full and even took the time to discuss front door colour. I really appreciated her efforts.

15 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Caroline. We're delighted to hear that Abi's support helped you make a decision that benefited both the Property Manager and Landlord. It's wonderful to know that her professional approach and attention to detail, especially regarding the painting project and front door colour, made a positive impact. We strive to deliver seamless experiences through clear communication and local expertise, and your feedback truly reflects our commitment to integrity and customer value.

Rated 5 out of 5 stars

I have nothing but positive words to…

I have nothing but positive words to say about this company. Although I’ve had some ups and downs selling my property, they have been amazing and supportive the whole journey. After the property was sold, Louise Daly, part of the Sales Progression Team at Miles and Barr was assigned to me, and I feel very fortunate that she was. She kept in constant contact with me and made sure I understood exactly what was happening throughout the process. If I have had any questions, she was always there with a reply. Louise, was amazing and I thank her very much for all her help. I couldn’t have ask for anything more.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Abigail contacted me as she had…

Abigail contacted me as she had previously said she would. She was very polite and professional.
I agreed with Abigail to increase the rent by the amount she suggested. Abigail confirmed by email the next day to confirm that the section 13 has been processed and served.
Overall a great experience.

13 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience with us. We are delighted to hear that you found our support professional and efficient. It's great to know that Abigail's clear communication made the process seamless for you. We appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars

I am very happy with the way my…

I am very happy with the way my property is managed. Any issues are dealt with very promptly and I am kept well informed. Abi is always very responsive to any questions I may have.

14 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your wonderful feedback, Menzies. We are delighted to hear that your property is managed efficiently and that you feel well supported. Our team, especially Abi, strives to provide professional and prompt responses to all inquiries. We truly appreciate your trust in us and are here to assist you whenever needed.

Rated 5 out of 5 stars

Excellent service from Debbie

Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Miles and Barr were great…

Miles and Barr were really efficient and our sale went through very quickly and smoothly. Thanks to all the team and especially Louise Daly who kept us informed and handled all liaison on our behalf.
I would highly recommend Miles and Barr to anybody selling or renting.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the overall service that…

Happy with the overall service that they provided for me As a landlord it’s important for me to be able to contact my property manager with any questions / issues that I have .
I’d like to mention my proerty manager Georgia Cook who has been amazing she goes above and beyond to help with all issues that arise quickly and efficiently

13 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Gilly. We're thrilled to hear that you are happy with the service provided. Georgia's dedication to addressing your needs efficiently is what we strive for. We appreciate your trust in us and are here to support you anytime.

Rated 5 out of 5 stars

Selling a retirement flat.

As executors of my late father in law’s retirement flat, we felt apprehensive about how long it would take to sell, but the staff at Miles and Barr were optimistic and confident. The agents pointed out all the positives about the location, and found a buyer in a very short time. A satisfactory offer was made for the flat, which we were happy to accept. We would certainly recommend Miles and Barr based on our experience, as they far exceeded our expectations.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

The Miles & Barr team are AWESOME

The Miles & Barr team are AWESOME! Thank you Rebecca Gravener for all your support, updates and constant engagement - I am extremely grateful to have had you update and "hold my hand" throughout this process. I've also had the privilege of being supported by both their Sales and their Lettings team (Led by Charlotte Dyer) and Miles & Barr as a company have been amazing. I was impressed by the engagement and dedication of Luke Payne and his superb attention & client support. Thank you Miles & Barr team for your customer support.

9 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your wonderful feedback, Alba. We are thrilled to hear that our team provided you with exceptional support and engagement throughout your journey. We appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Debbie the sales progressor at Miles…

Debbie the sales progressor at Miles and Barr Birchington is the best one I’ve known by far, she’s helpful, always answers messages asap and get things done, thanks Debbie!

9 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Kerrie. We are thrilled to hear that Debbie provided you with exceptional support and efficiency. Our team strives to deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Customer driven attentiveness

A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.

9 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Amy. We're thrilled to hear that our communication and support made your buying and selling process smooth and efficient. It's great to know that Debbie's assistance helped alleviate the stress of dealing with solicitors. We look forward to supporting you again in the future

Rated 5 out of 5 stars

Superb experience

Superb experience, Jade was brilliant and kept me informed every step of the way

7 October 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Lucy. We're thrilled to hear that Jade provided brilliant support and kept you informed throughout. If you need anything further, please don't hesitate to reach out to us.

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