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True Origin Reviews 

733
•
TrustScore 5 out of 5

4.8

Online Food Ordering Service
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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of fair trade and organic products, highlighting their excellent quality and delicious taste. Many appreciate the company's vision and mission towards sustainability, ethical sourcing, and supporting producers, often mentioning the positive impact on communities. Reviewers frequently commend the efficient and speedy delivery service, noting that orders arrive promptly and are well-packaged, often using sustainable materials. The ordering process is generally found to be easy, and customer service is often described as helpful and responsive, even when issues arise. However, some people were dissatisfied with the packaging quality, reporting instances of broken or squashed items and spilled rice due to inadequate protection during transit. A few customers also mentioned issues with courier service, such as parcels being left in inconvenient locations or a product not meeting their aromatic expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the delicious taste and high... See more

Delivery service

People report positive experiences with delivery service, consistently praising its efficiency and speed.... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and efficiency of the ordering... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as delicious,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and promptness. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good range of fair trade and organic food for the store cupboard. I especially like the Kilombero rice from Malawi, the green tomato chutney from Meru Herbs in Kenya, and the Divine dark choc... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

I bought the Garlic & Herb, sweetly spiced cashews and the Garlic & Herb cashew nut butter at the Scottish Ideal Home exhibition, the Garlic & Herb are delicious I am having to ration myself so they... See more

Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.

Contact info

4.8

Excellent

TrustScore 5 out of 5

733 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(733)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

The order came very promptly to N…

The order came very promptly to N Ireland. I have had problems ordering from another Fair Trade Company. Sometimes the order came to N Ireland only for it to be sent back to England again. This is the second time I have ordered from True Origin. Both times the order arrived promptly.

6 July 2025
Rated 5 out of 5 stars

Great service

Orders are dispatched in good time and the contents are well packed and are exactly what I ordered!

18 June 2025
Rated 5 out of 5 stars

Purchase

Website is easy to use. I was called to advise of a short delay to the package shipping and was asked if that was OK. Then an email was sent to say that it had been dispatched on the date that I was advised it would.

2 June 2025
Rated 4 out of 5 stars

Goods came well packaged and as…

Goods came well packaged and as ordered. Disappointed that the two boxes of Traidcraft tea have best before date of July which is very short dated and I can’t sell them on a stall in July at full price.

13 May 2025

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