I bought the Garlic & Herb, sweetly spiced cashews and the Garlic & Herb cashew nut butter at the Scottish Ideal Home exhibition, the Garlic & Herb are delicious I am having to ration myself so they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more
We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more
Prompt, efficient delivery of our order of their wonderful Traidcraft Tea bags [tea itself reviewed separately]. Just had to respond to their World Fair Trade Day offer! Love the producer relationship... See more
Company details
Written by the company
True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
Contact info
True Origin, PA3 4BT, PAISLEY, United Kingdom
- 01412550901
- info@trueorigin.org.uk
- jts.co.uk
4.8
Excellent
722 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best before date
. Best before date on teabags was shorter than had been listed on the website. If I had known I would have ordered a smaller quantity Parcel arrived promptly and well packed.
3 August 2025
Good prices & service
30 July 2025
My parcel arrived promptly and was well…
My parcel arrived promptly and was well packed so no damages.
All the products are high quality
28 July 2025
Will definitely be a regular now
Such fantastic products and great service from Jade. Will definitely be a regular now. I love the Zaytoun Olive Oil and the True Origin sauces are now my favourite cooking hack.
23 July 2025
My package was left on the doorstep…
My package was left on the doorstep after a quiet tap on my door as I am disabled it took me a few minutes to get to the door by which time the courier was already driving away.. It was difficult for me to bend down and lift the parcel. I was very disappointed. The products delivered were very good. Peggy Myer
17 July 2025
Reply from True Origin
Dear Peggy, Really sorry you have had a bad experience with our chosen carrier. Unfortunately it is impossible for us to manage how DPD/Royal mail (our carriers) run it's service, we simply hire them to do the job they are experts in. I would suggest leaving a review with the company who you believe gave you a bad service. I am happy that the products arrived safely and your happy with the contents. All the best, True Origin Team
The product is not what I expected.No…
The product is not what I expected.No aromatic smell no nothing,It's just ordinary rice
Disappointed to the core
18 July 2025
Reply from True Origin
Hi, We are really sorry you have not enjoyed our award winning Kilombero Rice. We have imported and sold this product for over 15 years and we generally receive positive feedback. The rice has won multiple great taste awards and we are very proud of the product produced by our farmers in Malawi. One of our team have reached out to you on email but we have not received a reply. We would love to hear more about your feedback and assist if we can. All the best, True Origin Team
Delicious chilli and ginger relish and…
Delicious chilli and ginger relish and guavas jam
16 July 2025
Just a hi cough.
Good on the whole but only sent 80 teabags instead of 800! But remedied very quickly.
Thank you
14 July 2025
Reply from True Origin
Hi, Apologies with our mistake. We run our warehouse with a small team and though we try our upmost, from time to time human error can arise. We have implemented a process change to help us catch picking issues before orders leave the building. As you mention, we send the correct item once the issue was raised. Thank you for your custom. All the best, True Origin team.
Great Fairly Traded Products
Great Fairly Traded Products, at great prices and great service. Thank you
10 July 2025
Another great delivery received
My order arrived very quickly and everything was in order as expected. I have used Traidcraft Tea for many years and love its delicious strong taste, enough for the largest cup. We have enjoyed the Chickpea Puffs before and they were really delicious; hence we have ordered more. I love that the food producers are paid a fair wage, just like I expect for myself. Keep up the good work.
8 July 2025
Supporting small businesses through…
Supporting small businesses through Fair Trade eg tea and coffee growers.
7 July 2025
The order came very promptly to N…
The order came very promptly to N Ireland. I have had problems ordering from another Fair Trade Company. Sometimes the order came to N Ireland only for it to be sent back to England again. This is the second time I have ordered from True Origin. Both times the order arrived promptly.
6 July 2025
Great website and prompt delivery.
29 June 2025
Great service
Orders are dispatched in good time and the contents are well packed and are exactly what I ordered!
18 June 2025
Some things didn’t arrive despite being…
Some things didn’t arrive despite being listed on delivery note. However they have quickly promised to rectify.
8 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.