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True Origin Reviews 721

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TrustScore 5 out of 5

4.8

Online Food Ordering Service
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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, highlighting a wide range of items from cashews to rice and chocolate, often noting their fair trade and sustainable origins. The delivery service is frequently commended for its speed, efficiency, and careful, environmentally friendly packaging, with many people appreciating the prompt arrival of their orders. Reviewers also value the company's commitment to ethical practices, such as supporting producers and sharing their stories, which enhances the overall positive sentiment. However, some customers experienced issues with packaging quality, leading to damaged products like ripped rice bags upon delivery. A few other people also felt that the product was not as expected, such as rice lacking aromatic smell, or received incorrect items like milk chocolate instead of dark chocolate.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality, delicious taste, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its efficiency and speed,... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering online and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting many delicious and high-quality... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and speed. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the Garlic & Herb, sweetly spiced cashews and the Garlic & Herb cashew nut butter at the Scottish Ideal Home exhibition, the Garlic & Herb are delicious I am having to ration myself so they... See more

Rated 5 out of 5 stars

My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more

Rated 5 out of 5 stars

We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more

Rated 5 out of 5 stars

Prompt, efficient delivery of our order of their wonderful Traidcraft Tea bags [tea itself reviewed separately]. Just had to respond to their World Fair Trade Day offer! Love the producer relationship... See more

Company details

  1. Online Food Ordering Service

Written by the company

True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.

Contact info

4.8

Excellent

TrustScore 5 out of 5

721 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pineapple!

I've been looking for the dried pineapple for a while since the Ethical Supermarket stopped stocking it so I was really happy when I discovered that True Origin stocked it. Our daughter loves it!

18 March 2025
Rated 5 out of 5 stars

Great service

Quick delivery, well packed, nothing broken or squashed. Everything there. What else can you want?!

10 March 2025
Rated 5 out of 5 stars

Excellent

My order came quickly, but with one item incorrect. I emailed, received a rapid reply, and not only was the correct item sent the next day, but they also sent a bar of chocolate and allowed me to keep the incorrect item, to give to someone else, as I couldn't eat it!
Couldn't have demonstrated the company's concern over their customers better!

25 February 2025
Rated 5 out of 5 stars

Great choice of fair trade food

Great choice of fair trade food . By buying this food we are directly supporting those in other countries who find it challenging to enter the global market otherwise. The food is delicious and easy to order. Deliveries arrive quickly and well packed. Highly recommended!

8 February 2025

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