Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

#1 Service from start to finish

The Jones The Gas team are second to none. They are always punctual, reliable, considerate and extremely knowledgable in their field.
Today we had Nigel visit to service and investigate a strange noise in our boiler. Unfortunately we needed a new fan which was sourced, delivered and installed the next day, very lucky considering our boiler is 20 years old.
I highly recommend this company and only consider them for our boiler needs.

14 November 2024
Unprompted review
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Reply from Jones The Gas

Thank you for the Great review

Rated 5 out of 5 stars

Highly recommend Jones The Gas

Jones The Gas are such a trustworthy, reliable and professional business. First time visit today to service my Worcester Bosch boiler. A problem with the Flue was discovered and Dean’s clear and concise guidance has enabled me to, confidently, contact the original installer to ensure they return to rectify the issue promptly. Thanks so much Jones The Gas. Reassuring to know that I can now call on such friendly and reliable engineers. Can highly recommend!

11 November 2024
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review , we really appreciate it ☺️

Rated 5 out of 5 stars

After 5 weeks of my tenants having no…

After 5 weeks of my tenants having no heating or hot water because no plumber wanted to touch was a previous plumber had bodged, Dean was prompt, on time and fixed it within 2 days of seeing it. Absolute gem! Will be using him for everything in the future! Thank you

6 November 2024
Unprompted review
Rated 5 out of 5 stars

First class boiler service

First class: Great communication, efficient and helpful. Boiler serviced, all good. Look forward to Jones the Gas looking after our system for years to come.

21 October 2024
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Job well done

Job well done, friendly manner, on time. Very pleased

3 October 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

A safe pair of hands

Had 2 boilers serviced by Dean & team. An excellent & friendly service, always feel in safe hands with Jones the Gas.

2 October 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Great service

Great service, well organised with good communication in regard to the work being completed. Happy with the price and all work completed with minimum of fuss and no mess whatsoever. Would definitely recommend

30 July 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

I highly recommend Jones the Gas

Dean came when he said he would, and did the job quickly and efficiently. The only problem is that I'd had to wait 7 weeks for him to have a free spot to attend.
This is because he is so much in demand

16 July 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️ sorry for the long wait , we’re doing our best to try & recruit the right staff for our business to reduce waiting times.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very reasonably priced. Always on hand to answer any questions / query. Very reliable and would highly recommend.

6 July 2024
Unprompted review
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Reply from Jones The Gas

Thank you

Rated 5 out of 5 stars

Great service

Great service. Great communication and they do a great job. 10 out if 10!

2 July 2024
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Excellent service

Excellent service, genuine and honest. All work was carried out to a very high standard.

2 July 2024
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Best in the business ⭐️⭐️⭐️⭐️⭐️

Best in the business. These guys are the best at what they do. They are genuine, down to earth and real hard workers. Very difficult to find such good tradesmen these days but these guys are ⭐️⭐️⭐️⭐️⭐️ service. Everything was explained nothing was too much trouble and everything left clean and tidy when the job was finished. I cannot recommend Jones The Gas highly enough. Brilliant 👏🏻👌🏻

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional service from start to finish

Excellent professional service from start to finish. We were replacing an expensive air source system and wanted reliable technical advice. Dean was knowledgeable about all aspects and gave us several options. His quote was very reasonable.
From arrival on time, protecting all our carpets to working late every evening, we could not have wished for a better service. The two Deans were polite, cheerful and respectful at all times. We have no hesitation in recommending Jones the Gas.

19 April 2024
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review☺️

Rated 5 out of 5 stars

Very happy with boiler service

Very happy with boiler service. Arrived on time (phone call to say they were on their way). Clean and tidy.

9 April 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Jones the gas

Arrived on time, cleaned work area before and after work, explained new regulations and subsequent required upgrades

4 April 2024
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

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