Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annual service

Nigel serviced the boiler and our gas fire. Both jobs carried out in an efficient, clean manner. He gave us advice on our carbon monoxide detector.

9 June 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 🤗

Rated 5 out of 5 stars

Excellent company

Excellent service from sending an enquiry about replacing our old boiler through to installation. Very clean and tidy workers, respectful of the property (mats were put down and carpets covered until the job was finished). Very friendly lads. Highly recommend Jones the Gas.

15 May 2025
Unprompted review
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Reply from Jones The Gas

Thank you 🤩

Rated 5 out of 5 stars

First class

Jones the gas great job in fixing the fire very friendly dean explained the problem highly recommend this company first class service thanks.

13 May 2025
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Jones The Gas excellent service

Just had Jones the Gas, Northop to replace our Gas Water heater, from beginning to end, very professional and friendly service. VERY clean and tidy, we would highly recommend them to anyone needing gas work done. Thank you to the 2 Dean's, Lee and Kaye.

7 May 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review 🤗

Rated 5 out of 5 stars

Excellent, professional service

We've just had Dean come to service our LPG boiler in our caravan and also to cap off the gas to the cooker and he's done a fantastic job.
He was very thorough, explaining what he was doing, and worked in a very organised and tidy way.
He took photo's as he went along and these were sent to us via email, along with the gas safety certificate.
Dean was a very polite, professional and extremely knowledgeable in his line of work.
He will now be doing our yearly boiler checks.
Great work and thanks again Dean 😊

2 May 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Overall good experience

I've had a boiler serviced by Jones the gas before and they were an obvious choice to have a new one fitted. Dean came to assess the job and explained the process and choice of boiler very clearly. We received a good quote and organised a convenient date. They are punctual, friendly and work well as a team. Kaye is a great communicator and kept us updated whenever required. It was good to see the removal and fitting process where everything was made to look straightforward with no issues. The old tanks were removed, the combi fitted and the radiators flushed. It was a pleasure having Dean, Dean and Nigel here. They are tidy workers and cleaned up to a high standard each day they were here. We now have a good efficient system which is so easy to use. Many thanks.

7 April 2025
Unprompted review
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Reply from Jones The Gas

Thank you for taking the time to write such a brilliant review ☺️ it was a pleasure working for you.

Rated 5 out of 5 stars

ANNUAL GAS BOILER SERVICE

Dean and Nigel from Jones the Gas carried out our 1st annual gas boiler service. Very happy with how the service was done. Arrived on time. Carried out the service in a professional manner providing details as to what work was carried out by them in an easy to understand format.We would certainly recommend them to other people.

11 April 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review ☺️

Rated 5 out of 5 stars

Very professional and friendly Company

Very professional and friendly Company. Kaye kept me informed of what the plan for the morning was and provided the name of staff who was visiting. Nigel phoned to advise he was on his way. Nigel and Dean very friendly and chatty. Very clean whilst completing the Service on our Boiler. Highly recommend Jones the Gas

28 March 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Good value, good advice, great work - top team

I always belive in praise where praise is due. We've been customers of Jones The Gas for a few years and have always received excellent service, not only for routine heating servicing, but urgent work and changes to our heating system.

The team are polite, helpful, responsive and leave our system impeccably tidy.

Good value, good advice, great work.

19 March 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review, we really appreciate it 🤗

Rated 5 out of 5 stars

BOILER SERVICE

Nigel came to carry out my boiler service.
He was on time, thorough and very efficient
I wont use any one else.

4 March 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review

Rated 5 out of 5 stars

Gas service by Jones The Gas

We recently had our boiler serviced by Jones The Gas, and we couldn't be happier with the experience! From start to finish, the service was professional, efficient, and thorough. The technician was friendly, knowledgeable, and took the time to explain everything in a way that was easy to understand. Not only did they ensure our boiler was running smoothly, but they also provided valuable maintenance tips to keep it in top condition. We highly recommend Jones The Gas for their exceptional service and dedication to customer satisfaction!

20 February 2025
Unprompted review
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Reply from Jones The Gas

Thank you for taking the time to write such a lovely review we really appreciate this & it helps our business & future customers, thanks again 😊

Rated 5 out of 5 stars

Superb service

Superb service, so nice to have a tradesperson who knows what they are doing(Air Source Heat Pump service) Would not hesitate to recommend Jones The Gas if you want a job well done. Great Job Dean :)

20 February 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review , it was a pleasure servicing your air source heat pump 🤗

Rated 5 out of 5 stars

Jones the Gas

Jones the Gas carried out annual services to my Gas Boiler and Gas Fire. As always, Nigel the engineer, carried out the work quickly and efficiently, and was happy to answer any questions I asked. He worked tidily and ensured any disruption to the household was minimised. I can recommend this Company without hesitation. Absolutely first class!

18 February 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review it’s always a pleasure working for you

Rated 5 out of 5 stars

Another great service from Jones the…

Another great service from Jones the gas. Friendly and clean and tidy service as always and arrived on time.Nigel and Dean make a good team.

14 February 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the great review, I’ll let them know

Rated 5 out of 5 stars

I now understand having to wait for my…

I now understand having to wait for my job. This outfit is old fashioned in its approach, bang up to date with latest technical input, gets on with it , very tidy, polite and requires very little feeding. I wish I knew them before I bought things that I should not have bought,

6 February 2025
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review Mr Jones & it’s been a pleasure working for you today & really happy that your hot water system is working so well.

Rated 5 out of 5 stars

Boiler and fire annual service

Excellent service and communication. Friendly and efficient, would definitely recommend. I have been using Jones the Gas for the last few years and wouldn't go anywhere else.

3 February 2025
Unprompted review
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Reply from Jones The Gas

Thank you 🙏🏼

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