CLOSED

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had an absolutely awful experience with JG Pest Control and strongly advise others to avoid using them. There are plenty of reliable pest control companies out there so avoid JG and don’t get sc... See more

Company replied

Rated 1 out of 5 stars

Wish I’d checked the negative reviews before I paid JG, really regret choosing them!! I paid for a full rodent treatment package, which was supposed to include follow-up visits and a guarantee, but af... See more

Company replied

Rated 1 out of 5 stars

I was quoted £120 on the phone for a call-out, clearly told that was the only fee payable if they attended. After the visit, JG Pest Control took a further £270 from my card without authorisation... See more

Company replied

Rated 1 out of 5 stars

They failed to solve the pest problem even after multiple expensive treatments. Customer service is terrible - they don't show up for appointments and ignore calls. A complete waste of time and money.... See more

Company replied

Company details


Contact info

All reviews

(260)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad service

Very bad service - did not provide the full service that was paid for in advance. I would not recommend JG Pest Control. They refused to refund us for very bad service.

26 April 2017
Unprompted review
Rated 3 out of 5 stars

JG fail to control my pests

The initial site attendance was positive although I was surprised at the positioning of the external trap but obviously went with the professional. A few days afterwards it was clear that the internal trap had snared a squirrel as there was a lot of banging and scraping from the roof space. On inspection, I found a squirrel caught by one leg in the trap, with a lot of blood around the area. A second technician attended quite promptly but by the time he did, the injured squirrel had escaped. The trap was relocated in the roof space and secured (the first one allegedly wasn't secured, hence the trapped squirrel had dragged it). It has not been triggered. The external trap has not been triggered and we watch and hear squirrels scampering around it and along the part of the roof I originally indicated was the "run".
The technicians were both very polite, their work was clean and tidy although the second one found the conditions in the roof space quite challenging. The first visit allegedly had no difficulties , although of course he did not securely locate the trap.
The experience with the injured squirrel was distressing, particularly as it was above a child's bedroom.
All in all, I have probably wasted my money

26 April 2017
Unprompted review
Rated 4 out of 5 stars

All the rats have now gone

All the rats have now gone, as far as I can tell. There was some confusion in communication of imformation between the different parties in the office and the man on the job, but it was resolved in the end

26 April 2017
Unprompted review
Rated 5 out of 5 stars

Very friendly accommodating and …

Very friendly accommodating and professional.
No more mice :)

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Hi Tanya and thank you for the review, it is always nice to receive positive feedback. If you need anything in the future going forward please do let us know. JG Pest Control Team

Rated 3 out of 5 stars

i had a mole problem

i had a mole problem . set the traps said they would be back in five days
ten days later had to call them to remove . when they did come back we found another mole so to be fair they laid new traps at no extra charge ,
said they would be back in five days that was eight weeks ago . so i removed them myself .lack of communication me thinks !! .

26 April 2017
Unprompted review
Rated 4 out of 5 stars

Bed bugs

Bed bugs, yuk! We had far too many uninvited guests. JG Pest Control were kind and patient with us on each visit. We did need several visits which was not the plan, but JG Pest Control staff explained the treatment that was required and the costs in a calm manner.. Eventually we became confident that all unpleasant squatters had been evacuated.

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning Catherine, we would like to thank you for taking the time in posting this review, it is much appreciated. If you need any further assistance with any pest control problem, please do let us know, we are always happy to help! JG Pest Control Team.

Rated 4 out of 5 stars

Survey and follow up

Came around to do a survey and was honest and didn't pressure into unnecessary work.

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning Helen, thank you for your kind words. If you have any further pest requirements (touch wood that you don't) please do let us know, we are always here to help. JG Pest Control Team.

Rated 5 out of 5 stars

Rodent problem

J G Pest Control are a very professional company. They visited my property on three occasions to eliminate a rodent problem and gave some good advice. They kept me informed by email after each visit. I would recommend this company.

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning and thank you for the review, it is always nice to receive positive feedback. If you need anything in the future going forward please do let us know. JG Pest Control Team

Rated 2 out of 5 stars

After 4 months the pest problem has not …

After 4 months the pest problem has not been resolved despite many visits. I have had conflicting opinions on what the problem is, and although I was advised that I would not be left high and dry, I cannot get hold of a manager to discuss next steps, and instead a member of the team was sent round to remove everything without any resolution. Very let down, as I'd picked this company due to its promises of being able to sort out any pest problem. I would have liked for someone to have had the curtesy to talk to me instead of ignoring my requests to see what else could be advised.

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Hi Sadal and thank you for your review. I understand your frustrations here but we have completed 10 visits, used traps, baits and also other methods and there is no signs of activity. This has been outlined in the last reports. Please call me today on 0203 892 3822 to discuss this matter. I am out of the office this morning, but I am in from 1pm. I look forward to hearing from you and resolving this issue. Thanks, Matt Fenwick, Complaints and Compliance Manager.

Rated 4 out of 5 stars

Quick efficient response

JG Pest Control responded quickly to my call especially as it was a Saturday. Their operators were knowledgeable and their methods of dealing with the "pests" humane.Their follow up work was also good and the problem of squirrels in our loft seems to be resolved.

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Hi Kate and thank you for your kind words. I know that Squirrels may appear to be cute but the damage that they can cause to your home is astonishing, I am glad that we got to the bottom of the problem for you. If you need anything further please do let us know! JG Pest Control Team.

Rated 5 out of 5 stars

Excellent service

Service was prompt, efficient and effective

26 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning Mr Ward, thank you for your review. if you have any pest requirements going forward, please do let us know! JG Pest Control Team.

Rated 5 out of 5 stars

Very good company would highly …

Very good company would highly recommend!

25 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning Leanne and thank you for your review. if you have any pest requirements going forward, please do let us know! JG Pest Control Team.

Rated 4 out of 5 stars

Professional but steep

Very good professional knowledgable service and advice received. Expensive treatment.

25 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning Jerome and thank you for taking your time to post this review it is much appreciated. If you need anything further please do let us know. JG Pest Control Team.

Rated 5 out of 5 stars

professional pest control

The prospect of having this work done on the house was not a pleasant one. However the two chaps were professional, helpful, courteous and provided reassurance about the whole process. They answered our questions, advised on the removal of items from the rooms and precisely what the process would involve. We remained at home throughout the day (in a separate building outside), were kept informed and were notified of the time we could re enter our house. I hope we never have to go through a similar experience, but would not hesitate to recommend this firm for pest control work to anyone in a similar predicament.

25 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Good Morning, thank you for your review. if you have any pest requirements going forward, please do let us know! JG Pest Control Team.

Rated 5 out of 5 stars

Very good

Very good, very prompt and solve the issue. These guys are very professional and punctual!

25 April 2017
Unprompted review
CLOSED logo

Reply from CLOSED

Hi Sandra and thank you for your kind words. If you need anything further please do let us know! JG Pest Control Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look