Just instructed a transfer out - of and isa balance, gia inc USD balance too as well as residual funds from my late father’s account. Also needed DD turned off. All slick and easy - Curtis Bowker on t... See more
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Moved my SIPP to II last year and have recently transferred my ISA as well. Great platform for a fraction of the cost of other providers. The flat fee for holding a SIPP, ISA and trading account offe... See more
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A very big thank you to Giulia who made my call on this stressful morning in the markets much simpler. Buying index linked gilts is always complicated (maybe let us buy through the website soon?) b... See more
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I raised a question about gifting some shares to charity and Lewis Nash provided explicit instructions how to do this. I followed his instructions to the letter and the process went without a hitch.... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
28K reviews
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Transferring-In a SIPP is Glacial
Began transfer of my SIPP from Standard Life to II 14 weeks ago. I was already in drawdown, relying on my SIPP as my only income other than state pension. My SIPP is substantial. I naively thought that consequently it would be of a size that would make II want to retain it. I have had to chase at least twice a week so far and I’m STILL no further forward and none the wiser as to when this transfer will complete. I have a huge medical bill impending for a family member and I now have virtually no cash in my bank account, having missed my last 2 drawdown payments because of II’s lethargy. There is absolutely no sense of urgency and no-one seems to care. My latest call was placed at 4:30pm. By the time the call handler had decided to contact colleagues at 4:50pm to seek help and clarification, they’d gone home. Which just about sums up II. Immediately this farce concludes I will draw down sufficient funds to cover me for the year and transfer out to a competent organisation. And to add insult to injury they have begun charging a £15 per month account fee. Seems they can access my money but I can’t.
I had foolishly begun the transfer of my ISA’s to II from Invest Engine. To date I have experienced the same level of doziness from II, being told repeatedly that my IE ISA account number was incorrect, even though I sent in a screen shot from InvestEngine. I will now be cancelling that transfer-in immediately.
Beyond useless.
12 February 2026
Unprompted review
Reply from interactive investor
Good afternoon,
I am sorry to hear of your recent dissatisfaction with the transfer process. I can see that you have recently discussed this matter with one of our advisers, and I hope that your concerns have now been resolved to your satisfaction.
We always aim to make the transfer process as smooth and straightforward as possible, and I regret that your experience did not meet the standard we strive to provide. Please be assured that we will endeavour to make your journey with ii as seamless as possible going forward.
I will ensure that your feedback is shared with the relevant teams for review.
Kind regards,
Carl McDonagh
Customer Service Management Team
Beulah helped me with an administrative…
Beulah helped me with an administrative issue that I had been unable to resolve myself. Many thanks
15 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Chris,
We are so glad we could help resolve your administrative issue. Thank you for your kind words!
Kind regards,
Nadia Tindall
Customer Service Management Team
Great customer service
I've had great customer service from Levi Laing of ii. Levi responded quickly and soon sorted out my queries.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Bob,
We're delighted to hear your queries were quickly sorted. We appreciate your positive feedback and will share it with our team.
Kind regards,
Nadia Tindall
Customer Service Management Team
Thanks George O Excellent & Very helpfull
Thanks George O for your excellent help with the issue I had. You were very patient and professional. All the best Jonathan.
20 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Jonathan,
We're delighted to hear our team provided excellent, patient, and professional help. Thank you for sharing your positive experience!
Kind regards,
Nadia Tindall
Customer Service Management Team
Reply from interactive investor
Good afternoon Robert,
We are so happy to hear that our team was helpful. We appreciate your kind words.
Kind regards,
Nadia Tindall
Customer Service Management Team
Thank you Jessica
I would like to thank lovely Jessica who helped when I made an silly error! She was calm professional friendly but above all she managed to sort out my mistake. She went above and beyond expectations well done Jessica and thank you again All the best Maria
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon Maria,
We're so happy to hear about your positive experience! We appreciate you sharing your kind words about the excellent support you received.
Kind regards,
Nadia Tindall
Customer Service Management Team
Jack Kyriacou helped me with my account…
Jack Kyriacou helped me with my account administration. He was prompt, professional and delivered as agreed. His tone was formal (of course) but friendly. He is an asset to Interactive Investor.
20 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Jack provided prompt and professional support with your account administration. Your kind comments are greatly appreciated and will be shared with him.
Best regards,
Christian
Customer Service Management Team
Awais was not only very professional
Awais was not only very professional, he was also patient, highly knowledgeable, respectful, kind and handled all my queries with detailed explanations and clarity. He is a credit to ii.
20 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear that Awais provided such professional, patient, and knowledgeable support, and took the time to address your queries clearly and thoroughly. Your kind comments are greatly appreciated and will be shared with him.
Best regards,
Christian
Customer Service Management Team
I was very happy with the customer experience
I was very happy with the customer service experience from Surriya Shah who was very helpful and informative with my query.
20 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Surriya was helpful and informative in resolving your query. Your kind comments are greatly appreciated and will be shared with her.
Best regards,
Christian
Customer Service Management Team
I've had nothing but positive…
I've had nothing but positive experiences with Interactive Investor. They respond promptly to any queries and recently I had fabulous experience with Ariana whilst trying to transfer funds - which she helped me with very efficiently and worked around some issues to make it feasible for me and my situation. Would recommend!
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you’ve consistently had positive experiences with Interactive Investor. We’re especially pleased Ariana was able to assist you efficiently with your fund transfer and work through the issues to find a suitable solution. Your recommendation is greatly appreciated.
Best regards,
Christian
Customer Service Management Team
Excellent!
Good company! Excellent staff! Luiz Cardoso is a star. He went above and beyond, more than I could ask for! 5/5 service from him. Thank you Luiz!
6 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Luiz went above and beyond to provide excellent support. Your kind comments are greatly appreciated and will be shared with him.
Best regards,
Christian
Customer Service Management Team
Quick, useful and very friendly customer support
The waiting time to talk to an agent was very short and the information provided very helpful and friendly. Thank you. Andrew
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback, Andrew. We’re pleased to hear you experienced short waiting times and found the support provided to be helpful and friendly. Your kind comments are greatly appreciated.
Best regards,
Christian
Customer Service Management Team
II Always answer any questions promptly…
II Always answer any questions promptly and without fuss. Highly recommended, professional company with staff who have excellent product knowledge, in this instance Chloe Johnson helped me with fund transfers, Many thanks, keep up the good work.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear you consistently receive prompt, professional support and that Chloe was able to assist you with your fund transfers. Your kind comments are greatly appreciated and will be shared with her and the team.
Best regards,
Christian
Customer Service Management Team
George O has been amazing and very…
George O has been amazing and very helpful
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear George O was so helpful and provided you with excellent support. Your kind comments are greatly appreciated, and we will be sure to share them with him.
Best regards,
Christian
Customer Service Management Team
Excellent Service
Had an urgent enquiry. Dean was extremely helpful and professional in solving the issue. Excellent Company to deal with.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Dean was able to assist with your urgent enquiry in a helpful and professional manner. Your kind comments are greatly appreciated, and we’re delighted to hear you consider us an excellent company to deal with.
Best regards,
Christian
Customer Service Management Team
ii Family issue resolution
Naeema was able to resolve an issue I had activating the excellent ii Family promotion really quickly. Thank you Naeema for the impressive customer service!
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Naeema was able to resolve the issue with activating your ii Family promotion quickly and efficiently. Your kind comments about the customer service you received are greatly appreciated, and we will be sure to share them with her.
Best regards,
Christian
Customer Service Management Team
I am very satisfied with the service…
I am very satisfied with the service provided by Interactive Investor.
The conversion and transfer to my ISA were completed quickly and professionally.
Thank you.
Alexander Irvine Devitt
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you were satisfied with the service provided and that your ISA conversion and transfer were completed quickly and professionally. We truly appreciate your kind comments and your support.
Best regards,
Christian
Customer Service Management Team
Gilts dealing
Efficient over the ‘phone dealing in a large number of different index linked gilts, carried out by Jordan. An unavoidably lengthy process but it achieved exactly what I wanted. Many thanks
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Jordan provided efficient support in assisting with your gilt transactions and ensured the process achieved the outcome you wanted. Your kind comments are greatly appreciated, and we will be sure to share them with him.
Best regards,
Christian
Customer Service Management Team
Wanted to exercise my votes for an AGM…
Wanted to exercise my votes for an AGM but company not on main markets. Megan (Meegan) took the time get the details and provide the assistance required. Then she called back today to let me know that I could now vote and how to navigate to the correct place. Thanks Megan for your patience and help, much appreciated.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Megan took the time to assist you with exercising your AGM voting rights and followed up to ensure you were able to complete the process successfully. Your kind comments about her patience and support are greatly appreciated, and we will be sure to share them with her.
Best regards,
Christian
Customer Service Management Team
I had a call with Billy in the UK team
I had a call with Billy in the UK team, he was super-helpful, calm, and exactly how you would want someone to be. Super-professional. x
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Billy provided such helpful, calm, and professional support. Your kind comments are greatly appreciated, and we will be sure to share them with him and the team.
Best regards,
Christian
Customer Service Management Team
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