interactive investor Reviews 28,330

I always find ii staff very helpful, customer service is excellent. I needed a Bed and ISA transfer completed before the shares went ex dividend, Zeb had it all completed in a timely manner.

interactive investor is one of the best platforms. I have ISA with ii and am very happy with their services including reasonable dealing/maintenance costs, high website quality, good customer services. Highly recommended.

I spoke to Amaala yesterday. She was very helpful and patient and guided me through the Interactive Investor website. I am not very good with technology and having the help of someone pleasant, like Amaala, made a big difference to me. So thank you and well done.

I was requesting a share transfer to a family member which used to be a complicated procedure. With the help of Beulah it was made seam free and very efficient. This was very good service and I thank Interactive Investor and Beulah for his assistance which was very much appreciated.

Fully satisfied with the response to my request at such a bouts time. Beula was very helpful and courteous.
Thank you.

Despite calling to raise a formal complaint, George O was extremely helpful and proactive. He efficiently handled the issue with professionalism. George, thank you for handling the matter.

I’ve tried II alongside two other household name platforms, II trumps them. Best analysis and reporting. Awais is a particularly efficient and professional customer assistant agent and has guided me on several complex matters using secure messaging.

George O handled my query very quickly and made me feel understood the whole time, which for me is perfect.

Update on my original review:
A week since my last contact with II they called with an update, which was basically them giving me the same old patronising ’we’re on it and doing our best’. Given their track record to date, that is a very low bar. They now tell me that they are waiting for my old SIPP provider to supply additional information. Information that I suggested to II that they secure 5 weeks ago. They say this will take 10-15 days. Plus 10 days to draw down funds. So 3+ more weeks. Which will total 18+ weeks from day 1. Assuming they even manage to conclude the process by then. During which time I am unable to access my only source of income other than my state pension.
Clueless. Worst, most opaque process I’ve stumbled across in the entire pensions sector, and I’ve seen some stinkers.

I began the transfer of my SIPP from Standard Life to II 14 weeks ago. I was already in drawdown, relying on my SIPP as my only income other than state pension. My SIPP is substantial. I naively thought that consequently it would be of a size that would make II want to retain it. I have had to chase at least twice a week so far and I’m STILL no further forward and none the wiser as to when this transfer will complete. I have a huge medical bill impending for a family member and I now have virtually no cash in my bank account, having missed my last 2 drawdown payments because of II’s lethargy. There is absolutely no sense of urgency and no-one seems to care. My latest call was placed at 4:30pm. By the time the call handler had decided to contact colleagues at 4:50pm to seek help and clarification, they’d gone home. Which just about sums up II. Immediately this farce concludes I will draw down sufficient funds to cover me for the year and transfer out to a competent organisation. And to add insult to injury they have begun charging a £15 per month account fee. Seems they can access my money but I can’t.
I had foolishly begun the transfer of my ISA’s to II from Invest Engine. To date I have experienced the same level of doziness from II, being told repeatedly that my IE ISA account number was incorrect, even though I sent in a screen shot from InvestEngine. I will now be cancelling that transfer-in immediately.
Beyond useless.

Beulah helped me with an administrative issue that I had been unable to resolve myself. Many thanks

I've had great customer service from Levi Laing of ii. Levi responded quickly and soon sorted out my queries.

Thanks George O for your excellent help with the issue I had. You were very patient and professional. All the best Jonathan.

Ezra was extremely helpful

I would like to thank lovely Jessica who helped when I made an silly error! She was calm professional friendly but above all she managed to sort out my mistake. She went above and beyond expectations well done Jessica and thank you again All the best Maria

Jack Kyriacou helped me with my account administration. He was prompt, professional and delivered as agreed. His tone was formal (of course) but friendly. He is an asset to Interactive Investor.

Awais was not only very professional, he was also patient, highly knowledgeable, respectful, kind and handled all my queries with detailed explanations and clarity. He is a credit to ii.

I was very happy with the customer service experience from Surriya Shah who was very helpful and informative with my query.

I've had nothing but positive experiences with Interactive Investor. They respond promptly to any queries and recently I had fabulous experience with Ariana whilst trying to transfer funds - which she helped me with very efficiently and worked around some issues to make it feasible for me and my situation. Would recommend!

Good company! Excellent staff! Luiz Cardoso is a star. He went above and beyond, more than I could ask for! 5/5 service from him. Thank you Luiz!

The waiting time to talk to an agent was very short and the information provided very helpful and friendly. Thank you. Andrew