Vanguard Asset Management Ltd Reviews 4,577

I am completely new to investment platforms. Having attempted to set up a junior isa I realised didn’t really know what I was doing. I called Vanguard Asset Management and spoke with Amina. She patien... See more

I’d like to share my appreciation for Amina. She recently helped me with my daughter’s Junior ISA, and I was very impressed with her professionalism and efficiency throughout the process. Amina was... See more

I spoke with Amina, who was incredibly patient, highly knowledgeable, and very clear in her explanations. She was friendly and approachable, which immediately put me at ease. I really appreciated the... See more

Decided to use Vanguard to make the most of this years ISA allowance, easy to open and add funds but wasn't obvious how to invest in funds. Using the web chat I had an exchange with Nathan M who expl... See more

I'm not complaining about the fact that my accounts are down. I'm complaining because when I called to find out why I was treated with contempt when someone eventually got on the line after 20 minute... See more

Evening, This morning I rang and spoke with Nicola about some account changes in a mild panic. Nicola was fantastic, helpful and reassuring. She also answered a couple of additional questions... See more

So I was shocked to find out my son's JISA account had been frozen. This was because I had apparently failed to provide documents to prove my identity and address. I later found out it was sent to my... See more

I used the chat facility on Vanguard today as I was struggling to work out how to move funds from one account to my ISA. Zahra was very helpful and responded quickly. I've been with Vanguard for j... See more

Live chat helped me sort out a problem of my own making. I had foolishly left it a bit late to make a payment into my ISA before the deadline. Initially it looked like it had missed the cutoff, but... See more

I spoke with Giorgio about my options for accessing the money in my SIPP. The call started well as he was punctual in making it. He was knowledgeable, helpful and clear. Giorgio pitched the informati... See more

I have just joined Vanguard and had a question about whether my money that I transfer automatically goes into my selected stocks and shares ISA. I spoke to Amina on the phone who was so lovely a... See more

Vanguard just handled my very small DC pension transfer. After being let down by another provider I can really appreciate the customer service provided by Vanguard. They were very helpful and informat... See more

Really helpful and quick support from Vanguard. Zahra was friendly, clear, and explained everything I needed to know about setting up my company pension and the next steps for verification. She m... See more

Excellent service from start to finish. I used the online chat and Tolu was incredibly helpful, quick to respond, knowledgeable, and made everything really easy to understand. It’s rare to get such ef... See more

I moved from another provider to Vanguard 18 months ago and my fund has out performed it by a significant amount. I just had a call for my 55th year to discuss withdrawing my 25% tax free lump sum.... See more

After suffering 5 months of appalling service and utter incompetence at Reassure I decided enough was enough and switched to Vanguard in March this year. I planned to drawdown my pension fund and tho... See more

I was having an issue making a payment so gave Vanguard a call. Ahmed picked my call up after close to zero wait time and was polite, patient and knowledgeable and methodically sorted my issue out f... See more

Opened a pension plan online this morning. Called the phone number at the bottom of the screen for help with a query and it could not have been simpler, especially with help from Ahmed who stayed on t... See more

Which recommended provider with low charges. Good information to explain things clearly to someone with little investment experience. Clear and intuitive app. The live chat feature got me to a real pe... See more

Elliot was exceptionally helpful to resolve an issue with a payment. The instructions were clear and worked. I'm usually very skeptical of chat boxes but this one has proper helpful staff on it rath... See more

It is easy to speak to a person at Vanguard when you have a question. I've found them friendly, supportive, helpful, patient. This is massive for me. It's a key thing I want in a platform. Yesterday,... See more

Excellent company with great range of fund and very helpful staff. A technical issue with (as it turned out my wifi provider) caused an issue and Mariam at Vanguard was able to sort out what I needed... See more

I spoke to Giorgio today about setting up drawdown on my pension. He was very helpful and talked me through the process step by step and explained clearly all the options available to me as well as an... See more

Top service!! Not being the most tech savvy person, I recently needed help with a transaction and was so happy with the service from Vanguard. I had initially been in contact with a member of staf... See more

As a new customer, with a few questions about opening a new ISA, transfers etc, I was really impressed by the customer support I received from Nathan M. It was so quick and easy to get in touch, and I... See more

Mariam was great at customer service, quick response and not only answered the question I had, she went above and beyond to give me information I didnt realise I needed, which will help me even more s... See more

New to investing Needed some advise on setting up my new SIPP and used the chatbox, got great support and help from Dorcus who also answered quite a few questions that I had. Really looking forwa... See more

I spoke with Amina at Vanguard for about an hour while getting my account set up. She was extremely helpful, patient, and very clear in explaining everything. She answered all of my questions and made... See more

Ashleigh was very prompt and reliable when I had a query on the live chat. They immediately looked into my issue and gave me alternative options as well as prioritising the level of urgency before the... See more

I can’t praise this company enough. Called a couple of times with questions about setting up my account. Ahmed was absolutely fantastic and patient going through the process bit by bit and gave me lot... See more

I’ve had an excellent experience with Vanguard and couldn’t be happier with the service. The platform itself is intuitive and easy to use, offering a fantastic range of investment options to suit... See more

I wanted to transfer my SIPP pension to Vanguard and filled in all the necessary forms. The money was transferred, which took 2 weeks and then another 2 weeks for the paperwork to catch up and on... See more

Have recently set up a pension with Vanguard, a smooth process. Had a subsequent query about how I manage my account, an online chat (with Dorcas) quickly resolved my query.

Totally delighted I decided to go to Vanguard to arrange my pension. The process of transferring pension pots from other companies schemes couldn't have been easier and was well communicated along the... See more

It was very simple to set up. The documents and pages are all very easy to navigate. I had some questions and was quite frankly stunned at how quickly and knowledgeably they were answered on the cha... See more

I found opening an account easy with Vanguard despite the complication of me using a Power of Attorney for my mum. I wanted to place her money in one of Vanguard's low cost Lifestrategy passive... See more

Constant emails with no way to unsubscribe. I don’t even have an account anymore. Emails daily from a no-reply email address. I would never use you again due to this harassment!

Excellent customer service from Amina today. She provided clear reassurance regarding my investment, which wasn’t yet visible in my account as the trade had not fully settled. She also went a ste... See more

Good tracker funds; good customer service; unreliable website Vanguard offer a good range of low cost tracker funds and our investments have performed well, but to get there you have to wrestle... See more

This was my telephone call about making a pension withdrawal. I cannot speak highly enough of Giorgio's patience and kindly manner when dealing with me. He went above and beyond.

Nathan M on chatbot was quick in explaining my issue, which hadn't been that clear from the website. Whole Vanguard service offers good value for money and security.

Spoke with Amina today who walked me through changes I wanted to make to my ISA. She also suggested some changes to make my account run more smoothly and showed me how to find useful information for... See more

I had an issue with the approval of my company details for my pension. I wanted to contribute before the end of the financial year so needed it sorted within 24 hours. I got through on live chat t... See more

Excellent company. I'm not sure why you would look anywhere else as a home for your investments. The new chat facility is excellent. Elliot was prompt, expert and friendly, and anticipated potential... See more

I have been using Vanguard for a couple years now but still learning to get crips with it. I love the chat function and today I had Nathan M who really helped and guided me through all my questions.... See more

I spoke to Amina on Good Friday (a public holiday in the UK) to discuss some details around last minute actions before the tax year end. Despite it being a public holiday, Amina was very informative,... See more

Brilliant platform - easy to use and fabulous and highly knowledgeable customer service team. Recently dealt with Holly C on their team who was excellent. Highly recommend

We have had considerable difficulty transferring money from Vanguard to another provider in 2023. Then in January we received a letter saying we were being awarded some money for the unacceptable de... See more

Great, responsive service. Zahra was on top of her game, and super helpful within seconds. She deserves 5 Stars. Also, they have cheap fees. MAIN gripe is with the company: I can't set a debit... See more

Had an online chat with Elliot today and he helpfully guided me to what i needed to do. Cant ask for more than that really from online. I prefer doing business via phone call but am trying to get my h... See more

Nathan M sorted by query out in less than a minute, which was quicker than a tel call and he was a real person not an AI bot, with frustrating standard responses to FAQ's