iD Gaming Reviews 1,099

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the vibrant colors, crisp prints, and durable materials. Many people also highlight the smooth user experience, from designing custom items to the overall satisfaction with the final product. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted issues with their orders, including receiving incorrect items or wrong sizes. A few people experienced significant delays in delivery, and in some cases, packages were lost in transit, leading to frustration with the resolution process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the amazing quality, vibrant... See more

Quality

Clients share positive opinions on quality, frequently highlighting the high quality of materials, prints,... See more

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting fast shipping times,... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, highlighting fast... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the smooth mouse movements and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered during the post-Christmas busy period and I’m guessing, with a smallish team, it took longer than normal to arrive. However, I was massively happy when it arrived and the quality is abso... See more

Rated 5 out of 5 stars

My son made his first ever online purchase with this company but unfortunately he ordered the wrong size pad. I emailed them a few hours later and they sent an invoice so we could get the bigger size... See more

Rated 5 out of 5 stars

Awesome mousepad, boss design! Have just got a new desk and monitor set-up (along with new mouse and keyboard) and wanted something just right to set it off. A chance comment by a co-worker got... See more

Rated 5 out of 5 stars

Absolutely love my gaming pad from ID Gaming. I went with a custom design so I was apprehensive about how it would print and it came out stunning! Exceeded my expectations and now I've got the itch t... See more


Company details

Written by the company

Deskpads with Personality. Make your setup pop using our huge library of exclusive designs. Join the 50,000+ strong gamers who have switched to our gaming mousepads combining sleek performance with vibrant aesthetics. UK based - supplying to the world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Literally amazing products!

Literally amazing products the image detail on your mouse pads is amazing. I ordered the second largest thigh I believe and I bought three of them and all three of them are super awesome!

I would personally recommend these mouse pads for anyone whether you have a gaming or workstation set up. They’re a really nice personal touch cause I have lots of options!

27 February 2026
Unprompted review
Rated 3 out of 5 stars

Read the returns policy

Timescale and delivery was great. Wasn't completely happy with my order and tried to return. Wasn't even offered an exchange. I get there's a policy. But the quality for me just doesnt match the price. Love the design. Other than that it looks ok on my setup.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome mousepads

Bought 3 custom pads all turned out perfect, awesome quality. Order delivered no issues well packaged and has a nice bag for each of them.

Turned out so good more friends want them, which i have no issue doing the same buy 2 get one free.
5*

19 January 2026
Unprompted review
Rated 1 out of 5 stars

1 month for delivery is very poor

I have to admit to being extremely disappointed with the service I got from iD Gaming. It took over a month for my mouse pad to arrive. While I am confident that the courier lost my initial parcel, the process of raising the issue with iD Gaming, getting it escalated and getting a replacement was slow and poor. The situation was even worse as I was buying for my son who used his Christmas money for the order, so I had him asking me every day if it had arrived yet!

I bought from them because I wanted to support a small company rather than giving my money to someone like Amazon, but unless they significantly improve their support process, I won’t be buying from them again 😞

30 December 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Ivor

Thank you for your feedback.

We’re sorry for the delay you experienced with this order. The original parcel was unfortunately lost by the courier after dispatch, which is what caused the extended delivery time. Once this was confirmed, we arranged for a replacement to be produced and sent out straight away, which was successfully delivered on 5th February.

Your order was placed on 30th December while we were closed for the New Year period, and as you were advised at the time, there was a short processing delay while we caught up on orders. The main delay was due to the courier losing the initial parcel, which was outside of our control.

We understand how frustrating this situation was and appreciate your patience while we resolved it. We’ll continue to review our processes to make replacements as quick and smooth as possible in cases like this.

Rated 3 out of 5 stars

Product is great

Product is great, prices aren’t bad. Shame they ignored my communication preferences and spammed me with emails anyway. Would’ve been a five otherwise. If you want reoccurring revenue from me fix it.

6 February 2026
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Alex,

Thanks for your review. Glad you love the product! We have had a look for email communication from yourself and cannot find any? Please reach out to us via our contact us page so our team can assist here. I have also had the team email you directly here to assist

Rated 5 out of 5 stars

Fantastic product!

Their website was very easy to navigate, I really liked the feature where it shows the sizes and what they will look like on a desk. This helped me a lot when picking out a desk mat. The quality is superb and the image on it is crisp and clear. This was also a gift to my little gamer daughter who is currently in her pink and white setup so it fit perfectly. Overall I’m very happy with the service and the product and will be ordering myself one as well!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Mousepad

Although I had troubles with delivery due to miss communication, I can say without a doubt this is the best mouse pad I have ever had, absolutely in love and quality is outstanding. Highly recommend and and will definitely be buying from them again

7 February 2026
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Harry

Thanks for your review here. The team have rectified this issue for you and you order should be delivered in the next few days

Rated 5 out of 5 stars

Custom ID Gaming mat is stunning

Absolutely love my gaming pad from ID Gaming. I went with a custom design so I was apprehensive about how it would print and it came out stunning! Exceeded my expectations and now I've got the itch to design more for friends and family ID Gaming mats for everyone!
Packaged beautifully and great user interface. Will 100% use again

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Second Purchase, Happy Customer

This is my second time purchasing a mouse mat and am really happy with my new one. Excellent communication and quality product, spoilt for choice on design, wouldn't hesitate to recommend.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Custom made prints

I ordered custom made prints and was worried how they would turn out. Both turned out to be amazing and really good quality

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Oversized Mat for Collectors — Amazing Quality & Fast Shipping

I’m based in the US and was looking for a mat to use on my table for presenting collectibles on Instagram — I didn’t want just a plain black background. I came across the oversized mouse pads from iDGaming, and I’m really glad I did.

The quality is excellent, the print looks great, and they offer a wide range of sizes depending on what you need. Shipping was free, and there were no additional import or surprise fees for US customers.

Highly recommend!

24 January 2026
Unprompted review
Rated 3 out of 5 stars

Don’t bother

Never received the parcel Evri lost the parcel and the customer service from ID GAMING has been unresponsive to me trying to get a resolution. Would not recommend.
Update: finally got a response from ID Gaming they are sending a replacement through a different courier will have to wait and see if it arrives this time.

30 January 2026
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Matt,

Apologies you have had this issue. Our team have replied to get this resolved for you. It looks as though the reason the courier had an issue delivering the parcel was due to the rather niche shipping location. Apologies about this

Rated 1 out of 5 stars

Honestly stay away i ordered one of…

Honestly stay away i ordered one of there gaming pads not cheap BTW paid about 150$ and then they lost my package once i contacted them about it they then wanted me to pay more when on there website it says free shipping over 50$ or so buy at your own risk (ps they wouldn't give me a refund and I still have not gotten the package scam site)

29 September 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi

Sorry you have had this experience. We have requested more information to assist further here. It sounds like what has happened is that as you have ordered from Canada, Import duties would have been due on this parcel. If you are ordering from the USA, EU or UK there are no duties to pay. If these import taxes were unpaid then the final delivery would not have been able to take place. Our team would have then offered to resend the parcel but would have needed to charge for the new shipping label

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