OK, the business has had it's issues of late. But, based on previous interactions, stepped in to place a new order. And, as expected all went well. Ordered late Monday and the Whiskies were delivered... See more
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See what reviewers are saying
I did the old fashioned thing and called into this shop (I gather most business is online) after hearing about it at an event. What a fantastic, well presented and enjoyable place to spend a while tal... See more
Really impressed. My first order with House of Malt - bought a bottle of Benrinnes 21 y/o. I planned to keep it in a collection, so was slightly disappointed on arrival that - despite the excellent pa... See more
Having searched several sites, House of Malt came up (again) with the best range of drinks, good prices, extensive choice. Site was easy to navigate, kept updated with delivery and all arrived on tim... See more
Company details
Written by the company
House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth in the last five years has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews on Trustpilot.
Contact info
48 Warwick Road, CA1 1DN, Carlisle, United Kingdom
- 01228 658422
- sales@houseofmalt.co.uk
- houseofmalt.co.uk
4.6
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and a fantastic whisky
Quick delivery and a fantastic whisky , almost liqueur ish , I really like , I will buy more soon
13 November 2023
Easy ordering and prompt delivery
Easy ordering and prompt delivery. Will order again.
13 November 2023
Prompt service
Prompt service. Good value.
Order did go to wrong house 5 doors away. luckily the neighbour brought it to.me
13 November 2023
Great price and quick delivery
The item I wanted and at a competitive price, not all suppliers had a ny stock so I was very pleased. Very quick delivery and the bottle was well packaged.
13 November 2023
The price and the easy way to purchase…
The price and the easy way to purchase and the choice
13 November 2023
Brilliant experience.
13 November 2023
Order placed on a Saturday and received…
Order placed on a Saturday and received the following Tuesday. Excellent service by both HOM and Parcelforce. Whisky bottle well insulated to ensure no breakages.
13 November 2023
Safe delivery
The product arrived within the time specifide and it was well packaged.
13 November 2023
Fast efficient service
Fast efficient service, really well packed, would highly recommend 👍 😀
13 November 2023
Excellent selection of whiskies
Excellent selection of whiskies. I can always find something for myself or as a gift. Good range of wines too. When one wine I chose was unavailable I was contacted and a substitute of a more expensive wine was made at no cost. Delivery always prompt. Bottles carefully protected. Excellent customer service.
13 November 2023
Sorry to say after saying I live not…
Sorry to say after saying I live not live in main building but down side it was on parcel very plain but was delivered to a open door way on front anyone could have picked it up
18 November 2023
Unprompted review
Reply from House of Malt
Hello
I have emailed you regarding this order- could you kindly check your inbox as we need a bit of further clarification regarding this order and its current state.
Kind Regards,
Jordan
House of Malt
Wonderful product with excellent service
13 November 2023
Fantastic company
10 November 2023
good service and product
10 November 2023
Excellent
Excellent customer service and communication and a very prompt delivery. Package very well protected. Overall, a superb service.
10 November 2023
Found exactly what I wanted…
Found exactly what I wanted that I couldn't find in a store. Service was easy and delivered quickly with no problems. Would definately use this company to buy from again
10 November 2023
Great wine and service.
Ordered on website, recieved when stated, perfectly wrapped.
Great service will definitely be ordering again .
8 November 2023
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