Shiseido Reviews 1,604

Look the heritage and history behind this Japanese luxury beauty institution is genuinely remarkable — over 150 years of skincare expertise sounds like an absolute guarantee of quality. Sadly after nearly two months of consistent use I can confidently say my skin preferred my previous routine by a significant margin. My old products handled Australian summer heat and UV brilliantly — consistent hydration, clear skin, genuine glow. This range however felt suffocatingly heavy in our humidity, my skin looked increasingly dull week on week and I developed sensitivity around my cheeks that I haven't experienced in years. 150 years of history unfortunately doesn't guarantee modern formula performance. Very disappointing for the price.

The brand is worth the money, high quality product that last in time.
I will definitely buy again.

Delivery issues

I was at their flagship store in Ginza last October so I can say that the Italian website did not carry the newer items and needless to say the prices were also not the same. I have purchased at duty free in airports e.g. Singapore so prices in Italy are still higher. Interestingly lines like Waso that are discontinued in Asia are still available here. However it’s good to be able to buy from Shiseido directly and enjoy their promotions.

Great products, easy way to buy.

Im happy with the great deal i got on my favourite foundation
Love your liquid foundation. Not cakey, perfect coverage but at the same time not heavy

High quality products of esteemed company delivered in no time. Perfect experience.

it's really a worst online shopping experience (( you make the payment but receive no confirmation , nothing...you call Client service just to hear that they have received your payment and if you want to track your order you need to do it yourself on the website... and it takes 48 hours!!!! just to pack it and 4 days!!! to receive it!!! are you kidding me??!! nobody replies on your mails even though there is a Contact us online form... order placed on the 6 of Sept so far today i have just received the invoice and not even a word from anybody about the state of my order... I just hope to receive it on Friday as i will leave for 2 month and would be completely useless to receive it after...oh well...not buying from them again no directly no via other distributors... order n SIT00214449

My recent shopping experience with Shiseido Online Italy has been nothing short of disappointing. I placed an order online, enticed by the promise of free gift items with added purchase gift codes. However, upon completing order including gift codes and making my payment, I realized that the free gift items were missing from my order confirmation.

Immediately, I reached out to Shiseido through email to address the issue. Despite my prompt complaint, I received no confirmation email or receipt within the first 24 hours. This lack of acknowledgment left me feeling frustrated and uncertain about the status of my order.

As the situation persisted without resolution, I decided to request a refund since the goods had not even been shipped. Shockingly, Shiseido refused my refund request. This inflexibility further exacerbated my dissatisfaction with their customer service.

Compounding the issue, I am currently traveling and can only access the shipping address for a brief window of time. This limited timeframe means I have just 30 minutes to return the package to the post office and arrange for its return, a logistical nightmare made worse by Shiseido's lack of responsiveness.

Despite repeated attempts to contact their customer service team, my emails have been consistently ignored. This disregard for customer concerns is unacceptable and reflects poorly on Shiseido's commitment to customer satisfaction.

To make matters worse, I have yet to receive any confirmation email or receipt for my order, leaving me in limbo regarding its status.

3 days after website error the goods still have not left the office. But no changes or cancellation allowed.

In conclusion, I strongly advise against trusting Shiseido Online Italy for your beauty purchases. Their poor communication, lack of accountability, and disregard for customer satisfaction make them a risky choice. My experience serves as a cautionary tale, and I urge others to seek more reliable alternatives for their shopping needs.
The ridicoulous reply below from Shiseido shows they do not read, comprehend or respond. Just copy and paste gargon. NO CUSTOMER SERVICE DO NOT HELP!

The quality of the product and the easy way to use them. I love the gift too and the beauty bag.

simply prefect - smooth ordering process, rapid dispatch, fast delivery, great packaging and marvelous products

I will buy more!!

The order was not what I was expecting, the customer support team really kindly called me and helped. I made a free return. Waiting for them to get the order back so I receive the refund. I appreciate the help.

TOTAL RETAIL FAIL!!
Try to sell stuff online but cant quite manange it - apparently "they dont know what stock they have", but they just show it all as available, take your £££, then cancel at a later date. THREE TIMES THEY DID THIS!! AVOID AVOID AVOID