United Kingdom
Review of Dhlecommerce
Circular run around from this crew who gave me 2 different delivery dates, then told me the stuff was delivered, and I have no parcel. Pointless phone and whatsapp contact. Now they say I must contact sender - I get the feeling that my parcel has been "lost" and they want me to sort with retailer.... NOT TO BE TRUSTED
Review of Sinful.co.uk
Quality!! The products and the Customer service. Stuff will take a while to arrive, but its worth it. Buy with confidence.
Review of GSFCarParts.com
Great service obtaining parts for me overnight. Local branches and decent enough price for new quality parts. Thanks.
Review of Evri
Abusive salutations used in Evri's communication with me, that I'm forced to make because their service is so AWFUL (they say they've delivered; no parcel and no photo of where they left the item). Below is just one of their comms where they are abusive.... and they persist in being abusive. Hopeless crew....
Evri
Support Incident Update
Customer By CSS E-mail (Mind Business B*tch) (09/06/2025 12.45 PM)
Dear Sophie
I have now found my parcel on my neighbours property
thanks
Robb
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis
Review of NEOM Wellbeing
Dreadful experience courtesy of Evri. Neom, you need to stop using Evri as it taints your brand. "Order delivered" claims Evri with no proof of WHERE - cannot find the item they claim to have delivered, so I have to raise the issue with their CHAT. The email I get back bears the salutation "Mind Business B**ch".... I can see the funny side, but I dont want any dealings with grubby Evri, but Ive now got to in order to "find" my order. Is this the "experience" you have in mind Neom, because Evri is forcing your customers to put up with it....
Reply from NEOM Wellbeing
Hello,
Thanks for your review and I am sorry to hear that your order has gone missing.
Please call our team on 01423 803237 so we can look into replacing this for you as a matter of urgency. If EVRI is not suitable for you, please request that your replacement is sent with DPD and we can arrange this for you no problem.
I hope to hear from you soon.
Many Thanks,
Katie
Review of Evri
Cant read an address, and then leave me a black screen as a photo proving place of delivery....
So now I get the major run around courtesy of their drivers....
UPDATE 6Jun25 - they claim to have delivered a parce;l from Neom today which isnt there - no photo of which wrong address they left it at. Contact CHAT and get a reply with the salutation "Mind Business B**ch. Wow - they are even more trashy than I thought....
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie
Review of Quiksilver.co.uk
Leather sliders received 27 April 25, worn 6 times and fell apart on 16 May 25. Complained to Customer Service who have done nowt other than whine about how busy they are. No doubt theyll find time to get all defensive in response to this review. Utter rubbish
Review of Tradeinn
Take your money and then have no stock. Crappity customer service, where you have to do all the running around even though its them that cant run a business. A very "manyana" organisation that you should AVOID AVOID AVOID
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
We offer a wide variety of products, many of which are in stock at our logistics centre for immediate dispatch and others are listed with a longer delivery date, meaning they come from other warehouses.
When you select one of these products you are given an estimated delivery date based on the transit time of the product to our logistics centre (from where all orders are sent) and the shipping time according to the transport company you have chosen.
We do our best to constantly improve our service, but occasionally, due to stock shortages, duplicate orders and working in real time with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Review of Farrow & Ball
Beautiful paint that seems to cover even better than it used to. Fantastic, helpful staff at Oxford Headington shop.
...but at eight quid for a "premium" one inch paint brush, I was really disappointed to see that it was made in China! Ooosht!! Come on F&B - have some self-respect! I'd pay more for a brush made in England.
Reply from Farrow & Ball
Thank you for your generous feedback, however very sorry to hear you are not happy with the brush that you also purchased. Your comments will be fed back to the relevant teams, and the Oxford Showroom will be thrilled to hear your kind words. Please do get in touch if you have any further concerns with this item on customerrelations@farrow-ball.com. Kind regards, Chris
Review of Sainsbury's
My food retailer of choice. I trust their products to be good value, or for premium wares I choose their Taste the Difference range, which in my experience equals or betters anything I can get in Waitrose (and is better value). I can get a bit grumpy about Sainsburys pricing the same item differently in different parts of the store ie monkey nuts; dried pulses. Sometimes even thir taste The Difference fruit and veg isnt as good as M&S (but then I cant get everything I want in M&S...). So for 5 stars Id like consistent pricing, AA grade fruit and veg, and slightly happier staff....
Review of Fortnum & Mason
Abysmal!! Order placed on 3Dec in-store will not arrive before Christmas, according to their customer service team, who took 2 days to respond (they said its because they have had so many orders = they cant cope with an order 22 days before Christmas!!). This is a brand/shop that is no longer what it was. In attempts to find out what happened to my missing order it became apparent that many customers around the globe have been utterly let down too. Don't believe the outdated hype re this crew, and despite the very high prices, they CANNOT deliver. Any standard supermarket achieves what they cannot, on a daily basis. Oh, and they wont refund for 14 days - so they've had my money for 28 days, I've got nothing to show for it, and its abundantly clear that they don't care....
Review of Pall-Ex
Need something in the WRONG PLACE on the WRONG DAY? This bunch (under the Fortec Distribution banner) can just about manage that... 500kg of firewood dumped and then get accused of making it up! Avoid this lot like the plague, and pay for a proper company.
Fortec/Pall-Ex are staffed by dimlows, and there isnt a grown up in the building....
Review of fortec-distribution.com
Need something delivered to the WRONG ADDRESS on the WRONG DAY? Then you've come to the right place! Lee from Rugby delivered 500kg of log to the wrong house on the wrong day despite phone conversations then did nothing to rectify the situation.
Review of White Horse Energy
500kg of wood delivered to the wrong address on the wrong day. No offer to rectify or redeliver. So if you don't fancy having to shift your order from wherever they choose to leave it (took me hours to retrieve my wood), I'd recommend that you choose a different company. Oosht!
Reply from White Horse Energy
We sincerely apologize for the inconvenience caused by this delivery error. It’s completely unacceptable that your order was delivered to the wrong address on the wrong day, and we regret that the situation wasn’t rectified promptly.
Your experience falls far short of the standard of service we aim to provide, and we understand how frustrating it must have been to retrieve the wood yourself. Please know that we’re taking this feedback seriously and will investigate what went wrong to ensure this doesn’t happen again.
Once again, we apologize and we will be in touch soon. Karen - Customer Service Manager
Review of Trailfinders
Friendly knowledgeable assistance from Matt who patiently explored all the options for my trip. I've used "luxury providers" before now, and their service struggles to match my Trailfinders experience so far. They're even going to send me paper documents without me having to ask!
Reply from Trailfinders
Dear Robb
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders
Review of Avg Support UK
What a waste of time! Trying to add my new laptop to my existing AVG PC-Tune Up Subscription - ooosht!! Subscription says I can have up to 10 devices on my c£70 pa subscription but they give no clues on HOW to do this on website. "Chat"? They dont respond, and phoning is a waste of your life. At least the CONSTANT pop-ups remind me what a bunch of bots they really are....
Review of HP Store
Stuff goes out of stock whilst Im deciding. What appears to be available is actually a 5-10 working day wait before its in stock (then delivery time on top). John Lewis give you free 2 year guarantee whereas you have to pay this bunch.
Review of Voneus Broadband
Amazingly efficient installation by friendly and knowledgeable chaps. Nick and Mason were great and hoping that the speeds they achieved at installation will be the norm!
Reply from Voneus Broadband
Hi Robbkit,
Thank you for sharing your feedback with us and we agree with you! Mason and Nick are just great!
Thank you for choosing Voneus,
Nosh
Review of National Grid Electricity Distribution
Three all day power cuts in 12 weeks - perfect illustration of how National Grid is not fit for purpose.
Beyond inconvenient
Reply from National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter and I do hope things have improved more recently with your supply.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
Review of BT
British Telecom Broadband.... I squit 'em! Ooosht!!
