AMJ Watches Reviews 7,420

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the efficiency of the delivery service, often noting prompt and secure arrivals. Many people highlight the outstanding customer service, describing staff as helpful, professional, and attentive, which contributes to a smooth and pleasant ordering process. However, some customers also noted issues with delivery, including delayed or missed shipments and a lack of communication regarding order status. A few people received products with minor defects, such as marks on straps or faulty mechanisms in refurbished items, and some experienced discrepancies between ordered and received items.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and condition of items,... See more

Delivery service

People report positive experiences with delivery service, frequently praising rapid and next-day delivery,... See more

Service

Consumers generally report positive experiences with the service. Many praise the highly efficient, fast, and... See more

Order

Clients share positive opinions on order. Many customers praise the quick and efficient ordering process,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, politeness, and... See more

Based on these reviews

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Ordered orange leather/suede Venti quad watch winder directly from AMJW and next day it was delivered by UPS by 9.15 am. Prompt, professional, perfectly packaged, Venti quad winder was des... See more

Rated 5 out of 5 stars

I ordered from AMJ and the service was excellent from start to finish. The watch I purchased was on special offer and was priced lower than anywhere else I could find. It arrived within 48 hours of or... See more

Rated 5 out of 5 stars

Watch delivered on time, although their carrier,UPS, just left it at the door!!! Expensive item to go missing??? Requested the bracelets be altered, bit too tight and the pin adjustment system of no... See more

Rated 5 out of 5 stars

Your service was exemplary throughout. There was a slight issue in that i received the wrong watch. However the issue was resolved impeccably and sensitively and resulted in me changing my order. The... See more

Rated 5 out of 5 stars

I recently placed an order with AMJ for a limited edition time piece that had a hefty discount. Shortly after placing the order, AMJ contacted me and told me there was a stocking issue which meant... See more

Rated 5 out of 5 stars

What a fantastic shop if you’re a watch addict like myself and the staff were a real pleasure. My shop concierge Marc was very knowledgeable and at no point did I feel pressured into buying and it was... See more

Rated 5 out of 5 stars

Watch was out of stock after I ordered, got an immediate communication from AMJ with an apology and an update as to when it would be back in. Arrived earlier than expected and item is stunning. Great... See more

Rated 5 out of 5 stars

I came across this site and ordered a watch, delivery was quick and watch was well presented in lovely presentation box, the watch was well made great quality, it came with additional parts and tools... See more

Rated 5 out of 5 stars

Straightforward and simple purchase with fast delivery. Everything arrived on time, well packaged and working perfectly. very happy with my new daily automatic watch. Thanks AMJ Watches

Rated 5 out of 5 stars

Fantastic customer experience from AMJ, great comms via WhatsApp initially, then followed up by a phone call when needed. They came in with really good prices when I approached them with offers I had... See more

Rated 5 out of 5 stars

Absolutely amazing service. Despite me ordering the wrong size. Was easily sorted and I am so greatful. Literally from me messing up my order to sorted and delivered within 2 days! I'm gonna have... See more

Rated 5 out of 5 stars

Purchased a watch but decided to return it. Emailed them initially but got no response, so after a couple of days I phoned them. Phone was answered quickly where they apologised for not responding to... See more

Rated 2 out of 5 stars

Poor service and even worse customer care. After enquiring how my watch strap would be adjustable to suit my wrist size and then being told what the process would be none of the instructions were foll... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience buying a watch from AMJ. The entire process was smooth and professional from start to finish. The team was responsive, knowledgeable, and helpful with all my questions. T... See more

Rated 5 out of 5 stars

Excellent experience. Important for me was that I felt safe spending a substantial amount of money on buying a watch online after reading the trust pilot reviews. This was paired with next day deliver... See more

Rated 3 out of 5 stars

Not entirely sure about my purchase. I’m told the warranty will follow in a couple of weeks which makes it awkward to give as a gift. It also has 2 distinct marks on the strap, one where it has be... See more

Company replied

Rated 5 out of 5 stars

Very quick transaction, prompt delivery, the Seiko Presage is beautiful. The only thing is that the box it came in was a Seiko 5 box. It’s my first time to buy one in the Presage line so I don’t know... See more

Rated 5 out of 5 stars

don't usually do reviews, but I ordered a Venti watch winder from AMJ and it was great, the quality was really good and it came super quick. would highly recommend. Will definitely be buying another.... See more

Rated 5 out of 5 stars

Great service beautiful watch for a fantastic price with super fast delivery. I phoned AMJ watches for some information about the the beautiful Grand Seiko I purchased. They were very helpful and... See more

Rated 5 out of 5 stars

First class service Wouldn't buy from anywhere else, used these several times now, the 0% is so simple to help with the larger purchases. Defo recommend.

Rated 5 out of 5 stars

Purchased a Tudor watch from AMJ watches and was really pleased with the experience. Delivery was quick, the packaging secure, and the watch exactly as described. Excellent service- I'd definitely ord... See more

Rated 5 out of 5 stars

Purchased a Hamilton Ventura from AMJ Watches. Communication was good and the watch arrived quickly. Really pleased with my purchase and would definitely buy from them again.

Rated 1 out of 5 stars

Now I'm really upset because the store employee continues to make inappropriate statements : --- "... we actually cancelled an order that didn't need to be". --- Th... See more

Company replied

Rated 5 out of 5 stars

My sixth and final watch purchase from AMJ this year, I was once again served by Harvey Robinson. I was keen to buy one of their few remaining Seiko Marinemaster watches they had in stock, mindfu... See more

Rated 1 out of 5 stars

I’ve had my order confirmation immediately. But then nothing as regards my reception of my order or tracking of it after a week - very poor on that count. My payment has been taken, but I’m still no c... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service. I had a query as one of the watches appeared out of stock. I was responded to promptly, which allowed me to purchase the watch! Can’t wait to get it! Highly recommend!

Rated 5 out of 5 stars

No complaints from me ordered my watch came next day happy days they informed me with every step of delivery so yea 10 out 10 🤝🤝

Rated 5 out of 5 stars

Had a great experience purchasing a new watch from AMJ watches. Harvey was very helpful on the phone, and my order was processed very efficiently with next day shipping.

Rated 5 out of 5 stars

This company is first class and the watch does not have a mark on it for a pre owned and to top it off you get a free watch winder with it what more can you ask for Big thanks AMJ Watches will i go b... See more

Rated 5 out of 5 stars

Great service and patience with a watch purchase. After linking in with several AD AMJ did the best deal with no pressure. Highly recommend and trusted.

Rated 5 out of 5 stars

Ordered on-line on a Sunday. Item shipped 14:00 Monday and in my hand 10:30 on Tuesday / 300 miles away. Well packaged and absolutely what I wanted. Excellent and very slick service, could not have... See more

Rated 5 out of 5 stars

Enquired about watch,said they would receive it in 1-2 days,sure enough then posted out to me,whole process only 5 days,stunning watch,great,friendly service,well recommended,will definitely buy again... See more

Rated 2 out of 5 stars

Order watch ok on website, week later no watch had turned up, when I called was told they have to order direct from citizen but no date yet for delivery or any updates

Company replied

Rated 5 out of 5 stars

The Delivery came, but we were not available, the Driver kindly came back later to deliver. Much appreciated and brilliant service thanks to the Driver from UPS.

Rated 5 out of 5 stars

This was the second watch I’ve purchased from Andrew Michaels and couldn’t be happier with the service. Great communication and extremely fast delivery. Thank you and highly recommended.

Rated 1 out of 5 stars

Order meant to be delivered Tuesday 10th September, took the day off work, no delivery, Wednesday came and went and also no delivery. Not necessarily AMJs fault but no help in chasing up UPS for reaso... See more

Company replied

Rated 5 out of 5 stars

It has not arrived Issue quickly resolved after one phone call and a replacement was promptly received. Well done AMJ. Will definitely use them again.

Company replied

Rated 5 out of 5 stars

I bought the Seiko Prospex 1965 First Japanese Diver’s Re-interpretation from AMJ Watches on September 29th and received it by October 1st. The delivery was impressively fast, the price was excellent... See more

Rated 5 out of 5 stars

A great price for a watch I had been considering. Promptly delivered by an efficient courier company. I wouldn't hesitate to buy from this company again.

Rated 5 out of 5 stars

Was seem free ordering on line …and when phoned regarding a few questions was very quick to answer them and come back to me in the time stated .. The item arrived very quickly

Rated 5 out of 5 stars

Purchased a watch but it wasn't right for me. Everything i needed for a return was enclosed with the delivery. Hassle free business to deal with would definitely buy from them again.

Rated 5 out of 5 stars

Fast tracked delivery via royal mail, and glad a company hasn't opted to use evri for a change! The item was perfect thank you.

Rated 2 out of 5 stars

The deployment clasp on the strap was badly designed digging badly into my wrist making the watch unwearable. To be fair the team did send a temporary normal clasp and buckle strap (black non match... See more

Company replied

Rated 5 out of 5 stars

Great service fast delivery bought watch for husband 65th birthday looks amazing packaging good I'm sure he will be delighted

Rated 5 out of 5 stars

I have used amj watches twice now and both time I have been really impressed. Fast and reliable service and would highly recommend this company .

Rated 5 out of 5 stars

Rapid (next day) cheap delivery. Not much communication, but that's fine if all goes well. I had no need of any customer services.

Rated 1 out of 5 stars

Ordered a week ago, still not been dispatched. Plenty others with next day delivery, should have taken my business elsewhere.

Company replied

Rated 5 out of 5 stars

I had concerns and questions about my purchase but I had a very helpful discussion with the staff. This was very reassuring for me. The watch I bought was every bit as described.

Rated 5 out of 5 stars

A great experience from start to finish, easy to find what I wanted & order. Very happy with the speedy delivery , a impressive first AJM experience for me.

Rated 3 out of 5 stars

Ordered a watch on 7 to 10 day delivery, which is fine. I got in touch on the 8th day as it was still showing as not dispatched. I got a terse reply at first, followed by another from someone else, bl... See more

Company replied

Rated 2 out of 5 stars

Watch case was delivered on time needed a bit of help with set up emailed them with no reply that was months ago poor customer service

Company replied

Rated 3 out of 5 stars

Very helpful when I asked for more info about the product. However, the item was purchased as a 21st birthday present and I asked for gift wrapping...it arrived with a scruffy outer box which made me... See more

Rated 5 out of 5 stars

All Good Happy with purchase and service. Customer Service responded to a query unrelated to purchase promptly after sale. Would use again!

Rated 1 out of 5 stars

I placed my order online 11 Mar and received an order confirmation but no info about delivery date. On 16 Mar I phoned the shop to get an update on delivery as I still had not received any info only... See more

Company replied

Rated 5 out of 5 stars

Excellent 👌 Stumbled across AMJ looking for a particular item and I can honestly say no regrets the gentleman I dealt with was extremely helpful


Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Andrew Michaels Jewellers, also known as AMJ Watches was established in 1976. We are a high street jewellers with many years of experience within the luxury market. We offer Free Shipping and 0% APR finance on many high end brands. Which include Ball, Bell & Ross, Breitling, Bremont, Chopard, Citizen, Doxa, Garmin, Grand Seiko, Gucci, Hamilton, Junghans, Longines, Oris, Rado, Seiko, Tag Heuer, Tissot, Tudor, U-Boat.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered a watch on 7 to 10 day…

Ordered a watch on 7 to 10 day delivery, which is fine. I got in touch on the 8th day as it was still showing as not dispatched. I got a terse reply at first, followed by another from someone else, blaming Longines in Switzerland for the delay. I asked if they had an idea when I could expect it but I got no reply. A week later, I got an email from UPS saying they had my watch. I just feel the customer care wasn't there and if I hadn't chased them, I'd never been told why there was a delay. Their products are an investment and I feel that their customer care should reflect that more. I'm in the middle as to whether I would use them again.

1 April 2026
Unprompted review
AMJ Watches logo

Reply from AMJ Watches

Thank you for your feedback, Mike.

I’m very sorry that your experience didn’t fully meet expectations, and I do understand your frustration regarding the delay.

Your order was placed on 21st March with an estimated 7–10 day delivery timeframe. Unfortunately, we were not informed at the time of ordering that this watch would need to be sourced from Switzerland, which caused an unexpected delay outside of our usual timescales.

In terms of communication, we did provide an update on 2nd April advising that we expected the watch to arrive with us late the following week, which it did, and it was then dispatched on 7th April as soon as it reached us. However, I do appreciate that you would have preferred more regular updates in the meantime, and that’s something we will take on board and improve.

We’re pleased to see your watch has now been delivered and hope you are enjoying it.

Thank you again for your feedback — it’s genuinely appreciated, and we hope to provide you with a smoother experience in the future.

Kind regards,
AMJ Watches

Rated 5 out of 5 stars

Superb service

Rapid (next day) cheap delivery.
Not much communication, but that's fine if all goes well.

I had no need of any customer services.

24 March 2026
Rated 2 out of 5 stars

Poor service and even worse customer…

Poor service and even worse customer care. After enquiring how my watch strap would be adjustable to suit my wrist size and then being told what the process would be none of the instructions were followed and my watch was delivered in the wrong size. The request to delay the dispatch date due to me not being available to take delivery of the watch on the intended date was ignored and I had to rearrange delivery with the courier. All in all a very poor experience with AMJ Watches.

29 March 2026
AMJ Watches logo

Reply from AMJ Watches

Thank you for your feedback.

We’re very sorry to hear about your experience and appreciate you bringing this to our attention.

On this occasion, we made an error by not sizing the watch prior to dispatch as requested, and we also failed to hold the order for the agreed delivery date. We fully recognise that this falls below the standard of service we aim to provide.

We understand how frustrating this must have been, particularly after you had taken the time to confirm your requirements with us in advance, and we apologise for the inconvenience caused.

We have reviewed this internally to ensure greater attention to detail when handling customer requests, especially on bespoke elements such as sizing and agreed dispatch dates.

We do hope you are now enjoying your watch, but if there is anything further we can do to assist—such as helping with sizing—please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Highly efficient service.

Highly efficient service and next-day delivery, even for a relatively inexpensive item.

A little "quiet", only received 2 Emails;
One confirming my order, and a second stating that it had been dispatched along with a UPS tracking reference.

Ordered on Thursday evening. Received by midday Friday.

Good price for a relatively obscure item, too

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered ladies watch as a gift for my…

Ordered ladies watch as a gift for my mothers day present, did not arrive by invoice date, waited another day, still nothing.
Rang your shop to be told there has been a mistake, how when it was online?
Very bitter experience as I had nothing to present.
Thank you for helping me with digging a deeper pit 4 myself
Much appreciated.
No one contacted or emailed me about this until I had 2 double check.
Appalling

11 March 2026
Rated 5 out of 5 stars

Superb service

Superb service. Special thank you to Mark. Was patient and took the time to help with my purchase. Turned up super fast and in perfect condition. Would shop again without any hesitation whatsoever.

16 March 2026
Rated 3 out of 5 stars

Not entirely sure about my purchase

Not entirely sure about my purchase.
I’m told the warranty will follow in a couple of weeks which makes it awkward to give as a gift.
It also has 2 distinct marks on the strap, one where it has been secured in the box but another further up as if it’s been worn so not sure why it would be intented in two places??

16 March 2026
AMJ Watches logo

Reply from AMJ Watches

Thank you for your feedback.

We’re sorry to hear that you’re not entirely confident about your purchase, and we completely understand your concerns—especially as it was intended as a gift.

To reassure you, we are authorised dealers and only supply brand new, unworn watches sourced directly from the manufacturer. The marks you’ve noticed on the strap can occasionally occur from handling, packaging, or being secured within the presentation box, but they should not give the impression of wear, so we appreciate you highlighting this.

Regarding the warranty, this is supplied by the manufacturer and can sometimes follow shortly after delivery. We understand this may be inconvenient when purchasing as a gift, and we will take this feedback on board to better set expectations.

If you have any concerns at all with the condition of the strap, please do get in touch with us directly and we will be more than happy to resolve this for you.

Rated 1 out of 5 stars

Poor Customer Communication

I placed my order online 11 Mar and received an order confirmation but no info about delivery date. On 16 Mar I phoned the shop to get an update on delivery as I still had not received any info only to be informed the watch I ordered was not in stock and would take 7-10 working days to get from the manufacturer.
I believe the delay in delivery could and should have been communicated to me without me having to seek it out myself. I subsequently cancelled my order. Communication with the costumer to manage their expectation should be both a basic and key requirement.

11 March 2026
AMJ Watches logo

Reply from AMJ Watches

Thank you for your feedback. We’re sorry to hear that you felt communication could have been clearer.

At the time your order was placed on 11 March, the product listing clearly stated an estimated delivery time of 7–10 working days, as the watch was sourced directly from the manufacturer. This information is shown before checkout to help customers make an informed decision.

When you contacted us on 16 March, our team confirmed the same timeframe and were happy to assist further. We also followed up directly with screenshots of the listing to clarify this.

We do appreciate your comments regarding communication, and we will take this on board as we’re always looking for ways to improve the customer experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look