OK, the business has had it's issues of late. But, based on previous interactions, stepped in to place a new order. And, as expected all went well. Ordered late Monday and the Whiskies were delivered... See more
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See what reviewers are saying
I did the old fashioned thing and called into this shop (I gather most business is online) after hearing about it at an event. What a fantastic, well presented and enjoyable place to spend a while tal... See more
Really impressed. My first order with House of Malt - bought a bottle of Benrinnes 21 y/o. I planned to keep it in a collection, so was slightly disappointed on arrival that - despite the excellent pa... See more
Having searched several sites, House of Malt came up (again) with the best range of drinks, good prices, extensive choice. Site was easy to navigate, kept updated with delivery and all arrived on tim... See more
Company details
Written by the company
House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth in the last five years has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews on Trustpilot.
Contact info
48 Warwick Road, CA1 1DN, Carlisle, United Kingdom
- 01228 658422
- sales@houseofmalt.co.uk
- houseofmalt.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
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House of Malt had a wide range of…
House of Malt had a wide range of products to choose from and exactly what I needed. I placed my order and it arrived, wonderfully and carefully packaged in 24hrs, without express delivery. Thank you for the amazing service!
Great service
One of the best prices I found for the whiskey i wanted. Choices to pay by klarna or PayPal. I also chose the standard free delivery and it came in under 24 hours on a Saturday!
Delighted New Customer
I'm a first time customer and made an error when ordering. I sent an email to the sales office and received a very quick reply telling me they'd fixed everything. My bottle of Dom Pérignon 2013 arrived exceptionally well packaged and I'll definitely be re-ordering in the future.
I didn't enjoy the browsing experience…
I didn't enjoy the browsing experience on their website. And when I receive my order, I know it's not something I'd order and try again.
The price is very reasonable and the…
The price is very reasonable and the delivery is great
Fast dispatch & delivery, even via the standard delivery option.
My second time ordering with House of Malt & both orders arrived far earlier than expected, within two days on the standard delivery option. I wasn't expecting my recent order to arrive this fast due to the Christmas period, but right enough.. dispatched & received within two days again.
I'll definitely be ordering again soon!
Dsappointing
I bought a bottle of whisky for Christmas, for my wife. She opened it on Christmas Day and the top of the cork away, leaving the rest of it in the bottle! What a let down, particularly as it was a present. So very, very disappointed!
Items not received
I have been waiting for my delivery now for 6 days and still hasn’t arrived, I have tried to contact them by email and they haven’t replied and there phone goes to answer phone which is full so I cant leave a message, I am beginning to think it is not a legitimate company.
House of Malt is amazing
House of Malt is amazing! So many whiskies, I could spend hours just browsing. The site’s super simple, and my order got here quick and in perfect condition. Definitely my new favorite place to shop for whisky!
Great choice & super fast delivery.
Great choice & super fast delivery.
Placed order at 4pm yesterday my 2 bottles of Scotch arrived in excellent condition (as always) at 11:10 this morning.
Very good company to deal with
Great service I ordered late Saturday…
Great service I ordered late Saturday night and the deliver my order in fast speed great job guys
The description of the whiskey I bought…
The description of the whiskey I bought was spot on and delivered on time 👍
My go to whisky store.
My go to whisky store.
Excellent supplier with superb selection of stock.
Never been an issue or problem since using them & usually cheaper than most retailers.
Placed my first order with HoM a week…
Placed my first order with HoM a week or so ago. Will certainly be buying from them again. They were the cheapest on the market for the two bottles I purchased. My order was enough to qualify for free delivery - which to my surprise, and gratitude, was sent express 24 (as opposed to the cheapest longest option). They clearly value your custom.
Great experience, competitive prices. F*** Amazon.
I've had enough of Amazon for SO many reasons. So thought i'd try somewhere else.
HoM had the whiskey I was after at a great price (Redbreast 12) so decided to give it a go.
Website was great with a search that actually works giving an amazing gateway into endless whiskey and bourbon varieties.
Made my order and it game within 72 hours with free delivery and was very well packed.
Look forward to using it again and sticking 2 fingers up to Amazon once more.
Fast delivery!
Fabulous products and great fast delivery! Love my vodka! Stunning!
Great service again
Great service again. Ordered late Tuesday night on standard delivery arrived Thursday morning. Always competitive on price. My first stop when looking for some single malt.
Excellent scotch shop
Excellent scotch shop. Wide range of drinks, quick delivery and easy to use website. The reward points are a nice touch. My go-to place for Lagavulin thanks to the occasional price drops.
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