Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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On time efficient work
On time efficient work. Clean. Forgot his overshoes I have them still. Someone could collect them for him.
28 July 2026
Reply from HomeServe UK
Thank you for your feedback. We're glad to hear that the work was completed efficiently and cleanly.
Ashley
Here To Help Team
Engineer was excellent
Engineer was excellent, helpful and knowledgeable. Really appreciate the work.
17 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We're delighted to hear that our engineer was excellent, helpful, and knowledgeable, and that you appreciated their work.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer made such a positive impression and provided helpful support.
Ashley
Here To Help Team
Very good job
Very good job I’m happy with the service as always thank you so much Homeserve
8 July 2026
Reply from HomeServe UK
We are so happy to hear you are pleased with our service! Thank you for your continued trust in us.
Alex
Here To Help Team
Friendly and helpful plumber.
Friendly and helpful plumber.
However, had to ring Homeserve as he didn't arrive within the allotted time scale.
14 July 2026
Reply from HomeServe UK
We're pleased to hear that you found our engineer friendly and helpful during their visit. It's great to know they provided a positive experience once they arrived.
We are sorry to learn that you needed to contact us because the appointment did not take place within the expected timescale. We understand how important it is to be kept informed, and we appreciate you bringing this to our attention.
Alex
Here To Help Team
The engineer was very courteous
The engineer was very courteous, polite and professional.
14 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that our engineer provided such a positive experience and was professional throughout the visit.
Ashley
Here To Help Team
Reply from HomeServe UK
We appreciate you taking the time to share your review with us Chris. Thank you for the excellent rating!
Ashley
Here To Help Team
Had a very helpful visit from one of…
Had a very helpful visit from one of your plumbers.
He was very informative and friendly, and was able to explain my problem clearly. Gold star!
PS> Can't remember the exact date.
16 June 2026
Reply from HomeServe UK
We're delighted to hear that our engineer provided a helpful visit and took the time to explain the issue clearly. It's great to know that you found them both informative and friendly, as we know how important good communication is when resolving a problem.
Alex
Here To Help Team
Very helpful with information and the…
Very helpful with information and the booking time was fast
24 July 2026
Reply from HomeServe UK
We're so pleased to hear that you found the information helpful and that arranging your booking was a quick process. Thank you for your kind words Pauline.
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that you received great service, with a prompt attendance from our engineer and a quick resolution to your toilet issue. It's fantastic to know the job was completed efficiently and to your satisfaction.
Alex
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that your booking experience was smooth and that everything went well. We appreciate your kind words about our service.
Alex
Here To Help Team
Replacement tap
Replacement tap. Friendly plumber. Arrived on time. Expertly fitted. Tap working fine. Great job
14 July 2026
Reply from HomeServe UK
It's wonderful to hear that our plumber was friendly, punctual, and expertly fitted your replacement tap. We're delighted that everything is working fine and that you're pleased with the great job!
Ashley
Here To Help Team
Needed kitchen tap replaced engineer…
Needed kitchen tap replaced engineer changed tops but left rusty spouts which will need changing very soon.
7 July 2026
Reply from HomeServe UK
We're pleased to hear that our engineer was able to replace the tap tops for you. However, we're sorry to learn that you were left concerned about the condition of the spouts and that you feel they may need replacing in the near future.
I have raised a callback request with our existing claims team, they will call you to arrange a further visit to get this rectified.
Alex
Here To Help Team
Excellent service
Easy booking, quick timescale, the chap turned up bang on time and rang ahead. Nice bloke too. Problem all solved 100%.
15 July 2026
Reply from HomeServe UK
We're delighted to hear that the booking process was easy, the appointment was arranged quickly, and that our engineer arrived on time and kept you updated with a call beforehand. It's great to know that the issue was resolved to your satisfaction and that you had a positive experience throughout.
Alex
Here To Help Team
Recurring drain problem
Had to Phone to get emergency visit re blocked toilet drain. Good response from team and received appointment next day. When responder arrived the water had subdued a bit and he removed a little waste from the pipe and continuous flushing seemed to clear away ok. He also put camera down to inspect. I did not see him use a jet flush on it. The guy seemed to know his job and explained a bit about problem. However , within days problem persisted. Monitored it and needed to phone again but unable to get emergency appointment although this was recurring problem. Have to wait almost a week for a new visit. I think I will be contacting them again as waste is just building up. Not very happy with service so may have to rethink about renewing
28 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback Alexander.
We're pleased to hear that you were able to secure an appointment quickly when you first reported the blocked drain and that the attending engineer took the time to explain the findings from the visit. However, we're sorry to learn that the issue has continued and that you have needed to contact us again regarding the same problem.
We understand how frustrating it must be to experience a recurring drainage issue, particularly when it appears to have returned shortly after the initial attendance. We can see that a follow up appointment has been arranged, and we appreciate your patience while this is investigated further.
If you would like to discuss this further with us, please reach out to us at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Reply from HomeServe UK
We're so pleased to hear that your issue was resolved efficiently and that you found the advice helpful. Thank you for sharing your positive experience!
Ashley
Here To Help Team
Relatively easy to register for the…
Relatively easy to register for the great introductory offer but will need to seriously consider continuing after the first year.
18 July 2026
Reply from HomeServe UK
We're happy to hear that our registration process was easy for you. We understand your consideration about continuing after the introductory offer, we're always happy to discuss your options with you. We value your feedback John.
Ashley
Here To Help Team
Quick response
Response to my issue was quick and the tradesman was professional and friendly. Unfortunately my issue was not covered so it was not resolved.
21 July 2026
Reply from HomeServe UK
Thank you for your feedback. We're pleased to hear about the quick response and that our engineer was professional and friendly during the visit. We understand it's disappointing when an issue cannot be resolved, and we appreciate your understanding.
Ashley
Here To Help Team
Reply from HomeServe UK
I am sorry to hear we were unable to complete the work on this first instance. I can see from our engineers investigation that the loft was not in a safe state to carry out any work, once this has been made safe we can attend again to assist further with the claim.
Alex
Here To Help Team
OMG So Good 10/10
OMG
Professional, efficient, great chaps and so helpful
I would recommend “Home Serve” to everyone
15 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback, David! We're absolutely delighted to hear that you found our team professional, efficient, and very helpful. It's wonderful to know you would recommend us.
Ashley
here To Help Team
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