There is nothing exciting or glamorous a about a blocked drain being cleared, but can it be classed as a five star experience - absolutely! We had a fairly long wait for an appointment but when he... See more
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Review summary
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Contacted Homeserve over a weekend about a leaking tap. Booked an appointment for the Monday. Engineer arrived after calling ahead. Tap was unable to be fixed so he fitted a new one instead. The new t... See more
Company replied
If we could give more stars we would! Our technician informed us oh his arrival time and was here promptly on time. He explained what he was doing at every stey and was extremely thorough and informat... See more
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The intial visit to assess the problem was prompt and efficient. Within a week the repair team arrived, they quickly established where the fault was. In intense heat they dug through clay and flint... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
187K reviews
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He completed the repair very expertly.
He completed the repair very expertly.
We thanked him for fixing the problem for us.
20 July 2026
Reply from HomeServe UK
We're so pleased to hear that the repair was completed expertly and that our engineer was able to fix the problem for you. Thank you for sharing your positive experience!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for the excellent rating Martin. It's great to see you had a five star experience with us!
Ashley
Here To Help Team
The gentleman who came to sort out the…
The gentleman who came to sort out the problem, was first class, polite and thorough. Thank you.
21 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback Roger. We're delighted to hear that our colleague was polite and thorough in resolving the issue.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We're so pleased to hear that we arrived within the timeframe and that you found our service friendly and efficient.
Ashley
Here To Help Team
Good service but no apparent…
Good service but no apparent communication between engineers.
14 July 2026
Reply from HomeServe UK
We appreciate your feedback Ian, it's great to see you were pleased with our service. If there is anything we can assist you with, please reach out to us at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your kind feedback. We're delighted to hear that you received a high standard of service and that everything was handled professionally. It's great to know our team made such a positive impression, and we appreciate you taking the time to share your experience!
Amy
Here To Help Team
Needed to be in to get this looked at
Needed to be in to get this looked at, whereas not the case for Yorkshire Water. This meant I needed to wait until I was home. Colleague needed persuading to stop as he could not find a space near by and eventually agreed to park on double yellows. Eventhough he didn’t have a lot to carry in the first instance. In the end he decided it was a job for YW which he was right about. The experience and communication from YW was significantly superior to HS
4 August 2026
Reply from HomeServe UK
Thank you for your feedback. We're sorry that your experience did not fully meet your expectations. As part of our claims process, we do require someone to be present when we attend a property so they can discuss the issue with the engineer and be informed of any findings or work carried out during the visit. This is also due to liability.
We also note your comments regarding parking. As outlined in our Terms & Conditions, we do ask our customers to advise us of any parking restrictions when making a claim, as limited parking can affect attendance. Our engineers do need to have close access to their vans, this could be in case they need additional equipment during the visits.
We appreciate you taking the time to share your experience, if you do require any further assistance please feel free to email us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
The service and repair was completed…
The service and repair was completed quickly and satisfactorily.
4 August 2026
Reply from HomeServe UK
We're so pleased to hear that the service and repair were completed quickly and to your satisfaction. Thank you for sharing your positive experience with us.
Ashley
Here To Help Team
Very friendly and professional agent.
Very friendly and professional agent.
Found leak and repaired quickly
Very clean and tidy workmanship
14 July 2026
Reply from HomeServe UK
Knowing that our engineer made a positive impression and treated your home with care means a great deal to us. Your feedback is appreciated!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful review! We're so pleased to hear that our engineer was on time, polite, and knowledgeable during their visit. We appreciate you sharing your positive experience.
Ashley
Here To Help Team
Shower broken down
My shower had broken down they came out within a couple of days had a new one fitted within a week only took 40 minutes would of been sooner but I work so had to have it done around my days off. Had every explained and was a happy chap
17 July 2026
Reply from HomeServe UK
Many thanks for your kind review. We're pleased that the process moved along quickly and that the installation could be arranged at a time that suited you. It's fantastic to hear that our engineer took the time to explain everything clearly and provided such a positive experience!
Amy
Here To Help Team
The drain engineer and plumber were…
The drain engineer and plumber were very professional and I believe were above and beyond my expectations. Great service
22 July 2026
Reply from HomeServe UK
Thank you for your feedback. We are really pleased to hear that our drain engineer and plumber were professional and exceeded your expectations, providing great service.
Ashley
Here To Help Team
Very prompt and efficient
Very prompt and efficient. Left everywhere cleam n tidy. Nice pleasant engineer.
23 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback, Pauline. We're delighted to hear that the issue was dealt with so smoothly and that our engineer provided such a positive experience. It's great to know that the work was completed to a high standard and that everything was left neat and tidy afterwards!
Amy
Here To Help Team
Easy to book an appointment
Easy to book an appointment, fault rectified within a few minutes
20 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We're really pleased to hear that arranging your appointment was easy and that the issue was resolved so quickly.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that the service you received was such a positive experience!
Amy
Here To Help Team
Very good visit
The knowledge of the HomeServe engineer , Conor ,and the efficiency in which he replaces the parts required.
20 July 2026
Reply from HomeServe UK
We're delighted to hear that Conor was able to provide such a positive experience during your visit. It's great to know that his expertise and attention to detail helped ensure the work was completed smoothly!
Thank you for your wonderful feedback
Amy
Here To Help Team
The booking went completely to plan
The booking went completely to plan. The engineer arrived at his agreed time, fixed the problem quickly and was very friendly throughout.
21 July 2026
Reply from HomeServe UK
We're delighted to hear that your booking experience was seamless and that our engineer arrived on time. It's wonderful to know the problem was resolved quickly and that you found our engineer friendly throughout the visit.
Ashley
Here To Help Team
Pleasent,considerate of surroundings
Pleasent,considerate of surroundings, professional.
4 August 2026
Reply from HomeServe UK
Thank you for choosing HomeServe and for leaving such positive feedback. We're delighted to hear that the service you received met your expectations and that our engineer showed the attention to detail and respect for your home that we strive to provide. Your support means a great deal to us!
Amy
Here To Help Team
Quick service and great engineer.
Quick service and great engineer.
A simple job turned out to be complicated, and he did a great job.
15 July 2026
Reply from HomeServe UK
We're delighted to hear that you received quick service and that our engineer was able to expertly handle the challenging situation. It's wonderful to know they did a great job! Thanks for the excellent rating too Anita!
Ashley
Here To Help Team
The wasp nest was cleared within 24…
The wasp nest was cleared within 24 hours of contacting the company, excellent service.
21 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We're delighted to hear that we were able to arrange assistance quickly and that the issue was dealt with so promptly!
Amy
Here To Help Team
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