Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Waiting for a leak to be fixed.
Waiting for a leak to be fixed. Each time I get appointment.told engineer will be round . They phone on same day to be told it's been cancelled. Twice.very poor service. For what I pay annually.
27 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, Brendan.
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you're waiting for a repair and appointments do not go ahead as expected.
We can see that your concerns have already been formally raised and are being reviewed. Our Customer Relations team will be in touch with you directly regarding your complaint and to discuss the matter further.
Ashley
Here To Help Team
The engineer was polite and he fitted…
The engineer was polite and he fitted the parts quickly. I am very happy with the service.
17 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We're delighted to hear that our engineer was polite and efficient, resolving the issue quickly for you.
Ashley
Here To Help Team
The Plumber that came to fix my toilet…
The Plumber that came to fix my toilet was extremely efficient and knew exactly what to do and solved the problem and he explained everything that he was doing and had done. I was really pleased thank you.
15 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback! We're so pleased to hear that our plumber was efficient and knowledgeable, and that they took the time to explain everything clearly. It's wonderful to know you were really pleased with the service.
Ashley
Here To Help Team
Emergency call out booked for 6 days time after 2 failed appointments already
Booked an emergency appointment on sunday morning, waited in all day then received a failed to attend and new booking for Monday afternoon.
Lovely Plumber arrived who was for house plumbing which our problem was clearly reported as under concrete steps he rebooked with main office for us .
We now have to wait in again missing another days work for ground works teams to investigate on Friday morning should they turn up . This is a 24 hr emergency call out service no ??
Not the service I’ve paid years into for . This is my first and last call out as I will not be renewing my contract couldn’t follow there nose let alone basic info !
27 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your experience, Claire.
We are sorry to hear that your claim has not progressed as expected and that you have experienced appointment issues. We appreciate how frustrating this can be, this would never be our aim.
We are pleased to hear that the engineer who attended was helpful, however we understand your disappointment that a further appointment was required and that this has resulted in delays.
We're here to help, if you would like to discuss this further please send your details to us at at heretohelpteam@homeserve.co.uk.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your positive feedback. We're delighted to hear that you experienced a great service and found our engineer to be friendly.
Ashley
Here To Help Team
Very efficient and tidy
25 July 2026
Reply from HomeServe UK
Thank you for your review. It's wonderful to know that the work was carried out efficiently and that everything was left in excellent order afterwards!
Amy
Here To Help Team
As always professional and excellant
10 July 2026
Reply from HomeServe UK
Thank you for your continued support, Vivien. We're delighted to know that the high standards you've come to expect from us continue to be delivered!
Amy
Here To Help Team
The engineer was polite ,helpful and…
The engineer was polite ,helpful and extremely competent.
Did an extremely good repair
14 July 2026
Reply from HomeServe UK
We're delighted to hear that the repair was completed to such a high standard. It's wonderful to know our engineer's expertise and approach made such a positive impression. Thank you for taking the time to share your feedback Sue!
Amy
Here To Help Team
Great for when your having an emergency peace of mind
I have the plumbing , boiler with them and highly recommend. Have had to call out and keep you updated and came out quickly and completed job . Well worth the peace of mind knowing you’re getting a professional to sort out the job. Also saves the stress of finding someone reliable when you’re in an emergency.
18 February 2026
Reply from HomeServe UK
It's wonderful to hear that you're so pleased with your plumbing and boiler service. We understand how important it is to have peace of mind, especially during an emergency, and we're delighted that our quick response and professional service provided that for you, thanks for sharing this Alan.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your review with us Ross. It's great to see you have been pleased with your boiler service visit.
Ashley
Here To Help Team
See my comments on the engineer on feed back...top man!
The engineer was friendly and very polite and did a great job. He cleared up after him too!
16 July 2026
Reply from HomeServe UK
Thank you for your kind review. It's wonderful to know that the work was completed to a high standard and that our engineer treated your home with care and respect throughout the visit!
Amy
Here To Help Team
Great service throughout
Great service from the booking process right through to the engineers visit, and taking about the engineer, we had a very polite, time bound and professional service. I would highly recommend.
19 July 2026
Reply from HomeServe UK
We're delighted to hear that you experienced great service from the booking process right through to the engineer's visit. It's wonderful to know our engineer provided a polite, punctual, and professional service. We truly appreciate your high recommendation Chris, thank you.
Ashley
Here To Help Team
Intuitive process
17 July 2026
Reply from HomeServe UK
We're delighted to hear that arranging everything was a smooth experience. Thank you for taking the time to share your feedback and for choosing HomeServe!
Amy
Here To Help Team
I must admit I think HomeServe are the…
I must admit I think HomeServe are the best company, in terms of providing cover for gas, electrics and boiler. However it’s not cheap. I find that their engineers are 99% good and that’s why I’ve stuck with them for my gas and electrics cover. The plumber that attended in July 2026, was good, professional and courteous.
15 July 2026
Reply from HomeServe UK
Thank you for your continued trust in HomeServe. It's wonderful to know that you've chosen to stay with us for your home cover over the years and that our engineers have consistently delivered a high standard of service. We're especially pleased that your recent plumber provided a professional and courteous experience. We also appreciate your comments regarding cost, we can always review your options on 0330 0247 999, the team would be happy to assist
Amy
Here To Help Team
Excellent service from your technician
Excellent service from your technician. He was polite and courteous. He did his job verywell.
18 July 2026
Reply from HomeServe UK
We're so pleased to hear that you received an excellent service from our engineer. It's wonderful to know they were polite, courteous, and that you were happy with the work carried out. Thanks for sharing this David!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback. We are so pleased to hear you had such a positive experience with us Maureen.
Ashley
Here To Help Team
Reply from HomeServe UK
It's wonderful to know that the visit ran smoothly and delivered the outcome you were looking for. We appreciate your review!
Amy
Here To Help Team
Reply from HomeServe UK
We're pleased that our team could provide the support you needed when you needed it. Thank you for taking the time to share your experience, Doreen!
Amy
Here To Help Team
The chap that came out was very helpful…
The chap that came out was very helpful and friendly and professional
10 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer was helpful, friendly, and professional during their visit. We appreciate you taking the time to share your positive experience.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful 5-star review, Peter! We are so pleased to hear that you had a great experience and that our team was polite, informative, and left everything tidy.
Ashley
Here To Help Team
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