Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service with in depth fault finding and friendly manner. Clean and tidy approach.
14 July 2026
Reply from HomeServe UK
We're pleased to hear that you received excellent service and that the fault finding was carried out thoroughly. It's particularly rewarding to know that the engineer's friendly manner, combined with a clean and tidy approach, helped make the experience a positive one.
Alex
Here To Help Team
.leak
Long gaps for different engineers appointments it was only our fourth visit from an engineer that the supply to the hot water tank was turned off. If it had been done once the problem had been detected there would have been far less damage to flooring and walls
26 June 2026
Reply from HomeServe UK
Thank you for your review.
We're sorry to read that you were unhappy with the handling of the issue and or the delays you've experienced. We have raised this with our Customer Relations team for further investigation and we will be in touch to discuss.
Alice
Here To Help Team
Reply from HomeServe UK
Thanks for the top mark review Kerrie, we greatly appreciate it.
Alex
Here To Help Team
Brilliant and speedy service
Your heating engineer was very knowledgeable about both the service, which he carried out speedily and efficiently, and with another problem I had.
8 July 2026
Reply from HomeServe UK
We're delighted to hear that you received such a prompt service and that the engineer's knowledge and expertise gave you confidence throughout the visit. It's especially pleasing to know that not only was the scheduled work completed quickly and efficiently, but that the engineer was also able to offer helpful advice regarding another issue you had.
Alex
Here To Help Team
Prompt customer service but app still…
Prompt customer service but app still not very intuitive and hasnt updated all my policies!
21 July 2026
Reply from HomeServe UK
Thank you for sharing your experience.
We're pleased to hear that you had a positive experience with our team, although we're sorry to learn that you've found the app less intuitive than expected and that not all of your policies appear to have updated.
To view each policy within the app, you'll need to log in using the individual policy number for each policy. If you're experiencing any difficulties locating your policies or getting them to display correctly, please get in touch and we'll be happy to help guide you through the process.
Alice
Here To Help Team
A Leaking Tap
Hi, your Engineer was polite and friendly. He knew exactly what he was doing. Couldn't fix the tap so gave me a few one.
30 June 2026
Reply from HomeServe UK
Thank you for taking the time to leave your review.
We're pleased to hear that our engineer was polite, friendly and knew exactly what they were doing. We're glad they were able to provide a replacement and help resolve the issue for you.
We can see that you've rated us 2 stars, and we'd like to better understand your experience. If there's anything you'd like to discuss further, please email us at heretohelpteam@homeserve.co.uk and we'll be happy to look into this for you.
Alice
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for sharing a 5 star review.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you found our service to be helpful, polite, and efficient.
Alex
Here To Help Team
A good experence well trained staff…
A good experence well trained staff very clean work
First class service thank you
16 July 2026
Reply from HomeServe UK
We're thrilled to hear that you had such a positive experience with our team. Knowing that our staff were professional, well trained and took care to work cleanly while delivering a first class service is fantastic to hear.
Alex
Here To Help Team
HomeServe is indeed a very reputed…
HomeServe is indeed a very reputed company. They are always very quick to respond and resolve the matter. I can highly recommend anyone to join HomeServe.
20 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a positive review.
We're so pleased to hear that you've had a great experience with HomeServe and that our team have responded quickly. Knowing that you would recommend us to others means a great deal to us.
Alice
Here To Help Team
Very easy to do.
21 July 2026
Reply from HomeServe UK
We're pleased to know it was easy to setup your new cover.
Alex
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for sharing a 5 star review.
Alice
Here To Help Team
Reply from HomeServe UK
We appreciate your positive feedback and are so glad to hear that you are happy with how the claim went.
Alex
Here To Help Team
Responded quickly and did a thorough…
Responded quickly and did a thorough job. Was friendly and informative.
18 June 2026
Reply from HomeServe UK
We're delighted to hear that your issue was dealt with quickly and that the engineer was able to resolve the problem thoroughly. It's also great to know that they took the time to keep you informed throughout the visit and provided a friendly service.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you found our service helpful and that all the work was completed brilliantly. We always strive for excellence.
Alex
Here To Help Team
Harry was great
Harry was great. Explained everything he was doing , was informative and pleasant. Thank you. We’d like Harry again.
24 July 2026
Reply from HomeServe UK
It's fantastic to hear that Harry provided such a positive experience. Taking the time to explain the work being carried out and ensuring customers feel informed throughout the visit is an important part of the service we aim to deliver.
We're delighted that you found him both knowledgeable and approachable, and it's especially rewarding to know you would be happy to have him visit again in the future.
Alex
Here To Help Team
All good
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage.
The only issue I had was that the appointment(s) were never conformed until the morning of arrival by a text and a phone call. I would have expected a much earlier confirmation in case it was convenient for us??
23 July 2026
Reply from HomeServe UK
We're delighted to hear that the repairs were completed to a high standard and that the engineers worked efficiently while keeping you informed throughout the process. It's great to know they took the time to talk you through each stage of the work, helping you feel confident in the outcome.
We also appreciate your feedback regarding the appointment confirmations. We understand the importance of receiving timely updates.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that you found our service to be quick, polite, and helpful. We truly appreciate you taking the time to share your positive experience.
Alex
Here To Help Team
Expert and professional service!
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're so pleased to hear that you experienced expert and professional service. We always aim to deliver a high standard of service.
Alex
Here To Help Team
Poor knowledge about the job and no…
Poor knowledge about the job and no understanding of the root cause initially. When root cause found a slight deviation from easy fixing kept the company avoided by saying this is not in their book of repair. Poor customer service. Keep away from Homeserve.
24 July 2026
Reply from HomeServe UK
We're disappointed to learn that your experience did not meet your expectations. We understand how frustrating it can be when a repair does not resolve the issue as expected and when there are concerns regarding the outcome of the work carried out.
At HomeServe, we aim to provide clear guidance and professional service at every stage, so we're sorry to hear that this was not reflected in your experience. We would welcome the opportunity to review the circumstances you've described and gain a better understanding of what happened.
Please contact us at heretohelpteam@homeserve.co.uk so we can look into this further for you.
Alex
Here To Help Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.