Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer as before was…
The engineer as before was knowledgeable quickly fixed the problem and was very polite. I only wish he had been able to get there earlier as it was an emergency and water from the burst pipe was flooding my house. Thankfully a neighbour was able to turn the water off eventually.
19 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave such detailed feedback. We're pleased to hear that the engineer was once again able to resolve the issue efficiently and that his knowledge and professionalism gave you confidence that the problem had been dealt with properly
We also appreciate your comments regarding the timing of the attendance, particularly when they involve significant water leaks within the home. Where an issue worsens, you are always welcome to call us on 0330 0247 999 for further support. We understand the importance of receiving support as quickly as possible in these situations.
Thank you for providing such balanced feedback. We're delighted that the repair was completed successfully, and we appreciate both your kind words about the engineer and your comments about the overall experience.
For any further support, please feel free to email us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your kind review. We're delighted to hear that everything went smoothly and that you were pleased with the support provided during your appointment!
Amy
Here To Help Team
Excellent Service
I called in the morning and they arrived the same day. They did an excellent service and even drove 9 miles to purchase a pipe that was needed. The man was very polite and advised me every step of the repair.
23 July 2026
Reply from HomeServe UK
Thank you for your lovely feedback. We're delighted that the issue was resolved without delay and that the engineer's determination and customer-focused approach stood out during the visit!
Amy
Here To Help Team
Really feel let down by this company
Really feel let down by this company. Took out a policy only to be told they don't cover shower specific taps for example a thermostat tap on a shower cubicle. I mean what's the point of taking out cover? I'd really suggest you read small print before making any sort of transaction with homeserve or just shop around. I won't be staying with them at my next renewal.
29 July 2026
Unprompted review
Reply from HomeServe UK
Hi Paul. We understand how important it is for customers to feel confident that they have the right protection in place when an issue arises.
As with all insurance products, there are specific inclusions and exclusions within the policy terms, and we appreciate that these may not always align with a customer's expectations. Our term and conditions are fully accessible online for all customers to view, so they have a clear overview of coverage.
While we're disappointed to hear that you're considering your options at renewal, we appreciate you sharing your experience with us and if you would like to discuss this further, please feel free to email heretohelpteam@homeserve.co.uk, where we will happily assist.
Amy
Here To Help Team
Very good service engineer punctual and…
Very good service engineer punctual and pleasant
20 July 2026
Reply from HomeServe UK
Hi Irene, thank you for taking the time to leave a review. We're delighted to hear that your experience with us was such a positive one. It's wonderful to know that the visit met your expectations!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We're delighted to hear that you were happy with the service you received. We appreciate you taking the time to share your feedback and thank you for choosing HomeServe!
Amy
Here To Help Team
Fast and efficient service.
My experience was great because I was given good service when I called to report my blocked sink. Fast and efficient. Next day the Homeserve plumber came and sorted my problem with the sink. Thank you.
9 June 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that reporting the issue was straightforward and that our team was able to arrange assistance quickly!
We appreciate you rating us 5 stars!
Amy
Here To Help Team
Worth Having the Cover
The cold‑water pipe under our kitchen sink cupboard began leaking heavily at around 10:30pm on Sunday night. The pipe had completely dislodged from the joint. This supply feeds both bathrooms, including a critical wheelchair‑accessible disabled bathroom, the kitchen sink and several appliances.
We managed to turn off the water and reported the issue to HomeServe first thing the next morning. We were promised an engineer the same day between 12:00 and 6:00pm, but at around 5:15pm HomeServe called to say the plumber could not attend and offered an appointment for the following day between 12:00 and 6:00pm. When I pushe for a morning slot, they offered an slot between 8.00am and 1:00pm. Given that a severely disabled person lives in the household, I felt this should have been offered proactively.
The plumber did arrive within the promised window the next day and fixed the problem. I would give him five stars for his professionalism, understanding and overall quality of work., He was excellent. I would have given five stars overall had HomeServe sent someone on the first day as promised.
The cover is still worth having, as people in our situation rely heavily on this type of support.
6 July 2026
Reply from HomeServe UK
Thank you for your thoughtful and balanced review. We're sorry that the initial appointment did not go ahead as expected and appreciate the additional worry this may have caused when dealing with a significant plumbing issue.
We're delighted to hear that the engineer who attended the following day made such a positive impression. It's great to know that the repair was completed efficiently and that the level of professionalism, understanding and workmanship met your expectations
We also want to thank you for highlighting your experience with the scheduling process. Whilst we're pleased that a resolution was ultimately achieved, we recognise the importance of clear communication and suitable appointment arrangements. Thank you again for your valuable feedback and for your continued confidence in our services
If you do require any further support, please feel free to email us on heretohelpteam@homeserve.co.uk and we will be happy to help
Amy
Here To Help Team
Successful Visit
The visit today was a return visit to fix an unidentified issued following the first visit. Stephen was polite and knowledgeable, identifying the issue quickly and providing a solution that caused no damage and actually gave me extra sockets. Booking my appointment was easy and efficient, my only criticism would be that I didn’t receive a phone call prior to the engineer arriving, I had stressed that this would be required as it was an all day appointment and I had responsibilities walking my sons dog, however this was very local and could be home within 5-10 minutes if the engineer was en route
29 July 2026
Reply from HomeServe UK
Hi Suzanne, many thanks for your review. We're pleased that Stephen's knowledge and professional approach helped bring the issue to a successful resolution, and it's wonderful to hear that the outcome exceeded your expectations. We're also glad our booking process worked well for you. Thank you for highlighting the missed pre-arrival call, as feedback like this helps us improve the service we provide
Amy
Here To Help Team
Easy appointment no long waiting
Easy appointment no long waiting.
Skilled and honest Engineers
Approachable
15 July 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that arranging an appointment was straightforward and that our engineers provided the high standard of service you expected. It's especially pleasing to know that their professionalism and approachable manner made such a positive impression!
Amy
Here To Help Team
After a doggy start and…
After a doggy start and misunderstanding re appointment. Final result excellent service, customer service excellent response
14 July 2026
Reply from HomeServe UK
Many thanks for taking the time to share your feedback Julie. While we're sorry there was some confusion at the start, we're delighted that everything was put right and that you were happy with both the service provided and the support you received from our team
Amy
Here To Help Team
The plumber and electrician were very…
The plumber and electrician were very polite and helpful and did a great job
29 July 2026
Reply from HomeServe UK
Thank you for your kind review Mark! We're delighted to hear that both the plumber and electrician provided such a positive experience
We really appreciate your feedback!
Amy
Here To Help Team
The engineer was polite & listened to…
The engineer was polite & listened to our issues & sorted the problem . Left our property & cleared all rubbish. Impressed.
Thanks.
25 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're pleased to hear that the engineer was attentive, addressed the problem efficiently, and showed care and respect for your home throughout the visit!
Amy
Here To Help Team
Reply from HomeServe UK
Hi Bryan,
We're sorry to learn that your boiler developed a fault after the service appointment. We understand a revisit has been scheduled, and additional work has been raised so that the matter can be fully assessed. Thank you for allowing us the opportunity to put things right.
If you do need any further support, please feel free to email us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
Engineer arrived on time and carried…
Engineer arrived on time and carried out work professionally, a very polite and friendly person, a credit to your company.
16 July 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that your engineer arrived as expected and provided a professional, friendly service throughout the visit!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your kind words. We're pleased to know that Shaun made such a positive impression and provided the high level of service we aim to deliver. We appreciate your feedback!
Amy
Here To Help Team
Outstanding Service from HomeServe’s Plumber Mick Singh
My twin brother and I would first like to say a big, heartfelt thank you to the entire HomeServe team for sending out an exceptional plumber by the name of Balkar (Mick) Singh.
From the moment he arrived, Mick showed professionalism, skill, and genuine care for the work he was doing. He handled both jobs — the outdoor pipework and the bathroom tap repair — with the kind of precision and dedication you rarely see these days. The difference between the before and after is unbelievable. The leaks are gone, the fittings are secure, and everything looks clean, tidy, and properly finished.
Mick didn’t just fix the problem — he restored peace of mind. He explained everything clearly, worked efficiently, and treated our home with respect. You could tell he takes pride in his craft.
He absolutely deserves five stars, and if Trustpilot allowed it, we’d give him gold stars and a gold medal for his outstanding professionalism and workmanship. Tradespeople like Mick are the reason customers stay loyal to HomeServe.
Signed,
The Lombardo Twins
29 July 2026
Unprompted review
Reply from HomeServe UK
Thank you so much for your wonderful review. We're delighted to hear that Balkar (Mick) provided such a high standard of service. It's especially pleasing to know that he took the time to explain the work, carried everything out with care and professionalism, and left you feeling confident that the issues had been fully resolved!
We appreciate you rating the work so highly!
Amy
Here To Help Team
The young lad came and got on servicing…
The young lad came and got on servicing the boiler even though the house was a little chaotic due to windows and doors been installed he was polite and explained everything was fine with boiler
14 July 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review, Diane. We're delighted to hear that the engineer remained professional and courteous during his visit and took the time to explain the outcome of the service!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave a review. We're glad that getting started with your policy was a smooth experience. We appreciate your feedback and thank you for choosing HomeServe!
Amy
Here To Help Team
Reply from HomeServe UK
This is just the feedback we love to hear!
Thanks for rating us 5 stars.
Alice
Here To Help Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.