Homeserve were really top rate. As soon as I made contact I was given a date for a water check and the leak was far worse than I had first thought however after an inspection the Homeserve worker (Cr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your plumber arrived within the time slot and was extremely professional and helpful. WOrk was slightly complicated by the fact that we did not have a stopcock to the toilet cistern so despite turni... See more
Company replied
Saw the offer for a reduced price boiler service, online. Easy to complete the form but had to ring to ask a couple of questions and sadly as it turned out, was given totally wrong answers. However, c... See more
Company replied
All good. Repairs finally completed, to a fine standard. Callum and other chap carried out the work quickly and efficiently, and talked us through every stage. The only issue I had was that the appoi... See more
Company replied
Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Had a burst water pipe inside the house…
Had a burst water pipe inside the house after midnight. Someone came out within 30 minutes after calling them.
18 July 2026
Reply from HomeServe UK
We're really pleased to see we could provide an immediate response to your water leak. It's great to know you were pleased with your claims experience, thanks for the excellent rating!
Ashley
Here To Help Team
I had a problem of a Blocked toilet.
I phoned up with my problem and an appointment was made for the next day. The engeneer, arrived on the time we agreed. The person who arrived was professional and polite. The job was commented in a very short time, no mess or hassel. Thank you. Job well done 👍
9 July 2026
Reply from HomeServe UK
We're delighted to hear that arranging your appointment was so straightforward and that our engineer arrived promptly as agreed. It's wonderful to know they were professional, polite, and completed the job efficiently without any fuss. Thank you for sharing your positive experience!
Ashley
Here To Help Team
I was very pleased with the service I…
I was very pleased with the service I received from Home Serve UK
On Wednesday 15 July 2026 I received a phone call from one of management team I think his name was Daniel just after 08.00 regarding my drainage problem
He told me I will be getting a drainage engineer to you today he should be with you between 13.00 and 18.00
And yes the drainage engineer arrived in Afternoon
I would like to Thank Daniel
The drainage engineers name was Andrew he was excellent explained everything to me what he needed to do
He sorted out the problem and was a very clean worker and a great representative to your company Home Serve
I would like to thank you and highly recommend you to others
15 July 2026
Reply from HomeServe UK
We are absolutely delighted to hear about your positive experience with us Colin! It's wonderful to know that our team kept you informed and that the engineer arrived promptly to resolve your drainage issue. We're especially pleased that the engineer was excellent, explained everything clearly, and maintained a clean work environment. Thank you for your high recommendation!
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback, Stefano. We're delighted to hear that our plumber was friendly and ensured the leak was properly resolved.
Ashley
Here To Help Team
Great service been with homeserve for…
Great service been with homeserve for many a year I had drain problems problems. my toilet cistern leaking. And now my kichen tap started to leak one phone call and thay were there great company I recommend them 10/10.
14 July 2026
Reply from HomeServe UK
Thank you for sharing your positive feedback, Patricia! We're delighted to hear that we've been able to consistently provide great service over the years, especially with your recent drain, toilet, and kitchen tap issues. It's wonderful to know that a quick call was all it took for us to be there for you.
Ashley
Here To Help Team
The work done was professionally superb.
27 July 2026
Reply from HomeServe UK
Thank you for your fantastic feedback! We are so pleased to hear that the work done was professionally superb. We always strive for excellence in our service.
Ashley
Here To Help Team
Really helpful and very thorough
Really helpful. Very thorough in his approach to checking everything for us. Excellent friendly and reassuring manner. The first time in spite of being a member for many years that we have called on Homeserve. First rate service. Thanks
11 July 2026
Reply from HomeServe UK
We are absolutely delighted to hear about your positive experience and that our team was so thorough and reassuring. It's wonderful to know that even after many years as a customer, your first time calling on us resulted in such a first-rate service.
Ashley
Here To Help Team
Reply from HomeServe UK
We're delighted to hear that you found our process to be very easy and efficient. Thank you for sharing your positive feedback!
Ashley
Here To Help Team
Water leakage problems
A company is only as good as its ability to resolve a problem should it occur and a claim ensue. 90% of the time problems are resolved fairly quickly due to the straightforwardness of the claim. However should the problem or claim become difficult then this company Homeserve falls apart. The water pipeline runnng between the stop tap in the road to the side of my house has failed three times, instead (as requested by the attending Homeserve workmen to their head office during repairs) been replaced in its entirety, constant "patch up" repairs are carried out. The result of this is subsidence of the stonework on my driveway in several places. Homeserve say that subsidence due to water leakage is not covered, this however is not due to water leakage but shoddy workmanship in making the repair. Beware this company is not to be trusted.
13 July 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your experience.
We're sorry to hear of your concerns regarding the recurring issues with your water supply pipe and the impact this has had on your driveway. We appreciate how frustrating it must be to have experienced multiple repairs and to feel that the underlying issue has not been fully resolved.
We're happy to review the history of the claim and the concerns you've outlined. Please contact us at heretohelpteam@homeserve.co.uk so we can look into this further.
Thank you again for your feedback.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We're delighted to hear that the repair was completed efficiently and that we were on time.
Ashley
Here To Help Team
Excellent phone service making booking…
Excellent phone service making booking and excellent prompt appointments offered
13 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're delighted to hear that you found our phone service excellent for booking and that we were able to offer prompt appointments.
Ashley
Here To Help Team
Very experienced well mannered staff in…
Very experienced well mannered staff in the office and field who dealt my pipe leakage problem. I really appreciate their professionalism. Thanks all of you.
25 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback. We are so pleased to hear that our staff, both in the office our engineers, were experienced and well-mannered when dealing with your pipe leakage problem. It's great to know you appreciate their professionalism.
Ashley
Here To Help Team
The technician was friendly and very…
The technician was friendly and very efficient and did a great job
11 July 2026
Reply from HomeServe UK
Thank you for your wonderful feedback! We're so pleased to hear that our engineer was friendly and efficient during their visit, and did a great job. We always strive to provide excellent service.
Ashley
Here To Help Team
Reliable and Efficient Service
Excellent, reliable service. The plumber arrived on the day arranged, was on time and followed the instructions given. He quickly identified and fixed the problem with no fuss. Very pleased with the work. Reliable, efficient and got the job done — would happily recommend.
24 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience. We're so pleased to hear that our plumber arrived on time, followed your instructions, and quickly resolved the issue. It's wonderful to know you found our service reliable and efficient.
Ashley
Here To Help Team
Very easy to do and of course this is a…
Very easy to do and of course this is a great offer
24 July 2026
Reply from HomeServe UK
Thank you for your feedback! We're really pleased to hear that you found joining us straightforward. It's great to know everything was easy for you.
Ashley
Here To Help Team
Arrived few days earlier than expected
Arrived few days earlier than expected. Did a great job
17 July 2026
Reply from HomeServe UK
We're so pleased to hear that you were pleased with our prompt response and that our team did a great job! Thank you for your wonderful feedback.
Ashley
Here To Help Team
We where very worried regarding water…
We where very worried regarding water leak on our driveway ..
Work was carried out very swiftly, done in timely manner and high standered..
we where impressed
18 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback. We're really pleased to hear that we were able to address your concerns about the water leak promptly and to a high standard. It's wonderful to know you were impressed with our service.
Ashley
Here To Help Team
Overall good service however, need to relook at long-term customer service needs for its long-term customers needs
Been a customer off Home serve for nearly 18 years no issues been a great service provider; however,- moved home to a new property. Got advised that need to reopen a new contract! Therefore, I was unable to book a service for 8 months for my boiler at the new address which hadn't had a service since 2022.
I had to get an independent engineer to service the boiler, at a cost however, a Homeserve engineer did come out few weeks ago and serviced the boiler! I feel that as I'm
Paying monthly for a service - regardless Homeserve should have at least serviced my boiler at the time I requested or offer a refund or part payment for an independent contract.
5 December 2025
Reply from HomeServe UK
Thank you for taking the time to leave a review, Sanjeev.
We're sorry to read that you were disappointed with aspects of your recent experience. We appreciate you sharing your feedback and understand your concerns regarding the service you received.
As we're unable to locate full details from your review, we'd welcome the opportunity to look into this further. Please contact us at heretohelpteam@homeserve.co.uk and we'll be happy to review your concerns in more detail.
Ashley
Here To Help Team.
Simple phone call and everything was…
Simple phone call and everything was arranged. The plumber arrived very quickly. Professional work, job done.
13 July 2026
Reply from HomeServe UK
We're so pleased to hear that arranging everything was simple and that our plumber arrived quickly. It's great to know the work was carried out professionally.
Ashley
Here To Help Team
Good service
Although online booking options are alittle limited I was able to book an engineer easily and service from engineer was great. Happy with service received to date and I would recommend cover to others based on experience so far
15 July 2026
Reply from HomeServe UK
Thank you for sharing your positive experience. We're delighted to hear that you found it easy to book an engineer and that the service received was great. It's wonderful to know you're happy with your experience and would recommend us to others.
If you ever need to discuss your claim in more detail, our team are on hand 24 hours a day.
Ashley
Here To Help Team
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