Homemove Reviews 

After a disappointing experience with a previous mortgage advisor I was reluctant to start the process again. As a young buyer on my first house it really had put me off the whole process, especially with the stress of already purchasing a home.
From the moment I spoke with Dan and his administrator Joanne I felt instantly comforted that it would not be the same as before. He ensured he would take care of everything and get me the best offer possible. Dan really took the time to express his knowledge and understand my situation, explaining all of my options clearly. He always made himself available to answer my queries, no matter how small. Everything was easy and seamless from start to finish.
I can’t thank Dan and Joanne enough, if you’ve had a bad experience in the past with mortgage advisors then don’t let it put you off. Dan is proof that there is still good, genuine mortgage advisors around who care deeply about their clients. Thank you!

Homemove was great in helping me source a solicitor and a RICS surveyor to redeem a HTB Ioan. When I had queries to go through, Megan from Homemove was quick to catch up with me and follow up on my behalf with the parties and everything was resolved within a few hours.

Dan was with me throughout my challenging journey of housebuying. He provided steady reassurance and guidance and was able to source me a strong mortgage offer. Its not an easy process but I'm glad that Dan at Homemove was at the end of the phone and from the start to end helped me get into my new house. Would highly recommend

James was super helpful over WhatsApp. Organised a Level 3 survey at short notice for a really competitive price. It was the cheapest I could find by a couple of hundred pounds so well worth reachingout.

Dan and Joanne were fabulous in helping us negotiate the whole mortgage search. They put us at ease and coached us through each step, and reassuring us when there was a minor blip (that nearly sent me over the edge!) In the end our mortgage went through in 1 week after our offer. Tremendous service.

So very disappointed. I wouldn’t recommend booking Albert Miles via Homemove for your removals needs. Homemove talk the talk with discounts available if you utilise more than one of their services but we had the most stressful moving day, with poor processes and communication a major issue from booking to completion. I have to caveat the removals (allocation) team themselves were fantastic, efficient and professional, but being overworked. With back to back bookings and very little time to rest or sleep before the next job!
The way Homemove and Albert Miles work together needs an overhaul - their automated confirmation emails listed the wrong arrival time at the booking, the final payment listed on the account didn’t deduct the deposit already taken, and on the move day itself they left us with a complete communication blackout. With their previous job over running, we were bumped to the far end of our arrival window, but no heads up via email, message or call was received, and with two little ones needing their beds we were incredibly stressed and frustrated trying to get any word from Albert Miles on an eta. In the end our babes had to stay with grandparents last minute while we supported the removers, finishing in the very early hours the next day. What frustrated us the most is the fact we made it very clear at booking stage that we had a family and routine in place and that we couldn’t move too late in the day. Then why was an afternoon slot recommended?! All in all, we wont be using Homemove again.

Since posting this review - Sami from Homemove has been in touch to apologise, confirm that they were implementing improvements to the communication process and the way the companies work together and to very kindly offer us vouchers which was much appreciated. Downtime post move was really needed. Thank you Sami.

Philip and the team were efficient and communicated well. I was in a hurry for a structural survey and they delivered it ahead of schedule. The report excellent. I would absolutely recommend Homemove.

Great service. Highly recommended

Arranging the survey was straightforward and the report was received soon after the visit to the property.

SHOULD BE NO STARS !!!!!
Please do not use this company and avoid at all costs. All they are interested in is taking your money!!! Booked for them to do a Level 2 survey for a house I was purchasing and was told I would receive the report 2-4 days after the date of the survey. Had to chase up to get the report and was lied to several times by the employees with promises of the report being sent over by a certain time or day, which unsurprisingly passed without the report being sent. When I complained about the delay, they then changed their stance to reports being sent 5-7 days after to try to justify there incompetence!! Also when I complained they offer a gesture of goodwill of 15% off future services from them, which I can only describe as derogatory.

Homemove provide a quick and easy to use service.

Would recommend Dan Webster as a mortgage advisor to anyone, makes a stressful process much less daunting.

What can I say. This is the second time I have used Homemove to deal with surveys. The surveyor was very detailed and descriptive with any issues he came across.
The initial process of setting up the surveys were extremely easy, especially with the help of Hugh on the other end of the phone giving good information, and explaining every process.
I cannot thank Hugh enough.
I will most certainly will call Homemove and Hugh for our next property.

Thank you, Hugh 👍

Dan Webster Has been fantastic through every step of our remortgage process I cannot thank him enough for his continued support and expertise he is a credit to your company .

Fantastic Moving Guides and advice.

Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using again in future (they offer many other services such as setting up removals, broadband etc.) Highly recommended

Liars who couldn’t give a dam. I can’t believe how awful my experience has been with this company who replied to my previous review with total lies. They have not given me a penny to replace tv which was damaged and now they just ignore my emails!!!! SHOCKING!!!!!

On August 23rd, I left a negative but honest review for Home Move after paying for a home survey. I was immediately contacted on the same day and they apologised for the services I received. They promptly rectified the situation and kept me regularly updated about my home survey appointment.

I chose Home Move because they offer a range of services. They provided a reasonable quote to help me with my move to my new house. It’s refreshing to see a company that cares and makes the effort to address any miscommunication. I will definitely use them again.

We were absolutely bowled over by the partnership between Homemove and the removals operatives (Albert Miles Removals). Phil Mostyn (Homemove) was instrumental in co-ordinating a stress-free moving day for us - thank you to the whole team at Homemove!

Dan and Joanne were very helpful. Excellent and seamless service. I’ll strongly recommend them to anyone in need of help with their mortgage/remortgage

Booked our help to buy valuation through Trey. Was easy to deal with throughout, and also recommended removals which was useful!