What set our experience apart was the quality of the verbal feedback that followed the 130-page written survey - an hour and a quarter in which our Sterlingworth surveyor answered every question we ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Brilliant firm - quick to respond, very polite, and open to a quick phone call to sort out questions/ enquiries (which isn't true of everyone these days!). Survey was excellent too, really thoroug... See more
Company replied
Overall good experience, they arrived and did the check on the day on time with no messing around, waited 7 days for the report which isn't too bad. The report itself was id say 75% informative about... See more
Company replied
We had an excellent experience with Sterlingworth Surveyors for our Level 2 home survey. They kindly took us in at the last minute and still managed to deliver the full report by the next working... See more
Company replied
Company details
Written by the company
Sterlingworth Surveyors Ltd, which is part of the Sterlingworth Group, is an independent RICS Registered and Regulated business based in Surrey covering London and the South East of England. As a client centric General Practice surveying firm specialising in Residential and Commercial 'Surveys and Valuations', our sole aim is to help you make an informed decision. Be it a prospective purchase, investment valuation, party wall award, expert witness, or any other surveying/property related query, we are here to help. Give us a call today and let us help you make an informed decision.
Contact info
Suite 29B Chessington Business Centre,, KT9 1SD, Chessington, United Kingdom
- 02077709908
- sales@sterlingworthgroup.co.uk
- sterlingworthgroup.co.uk
4.5
Excellent
411 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
2 April 2026
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 5-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Great service
Great service. From initial contact to booking the survey in was so quick. The report was thorough and the surveyor Sarah was great and very informative. Very reasonably priced too. Thank you
7 April 2026
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 5-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 5-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Good value for money
Good value for money.
The surveyor didn't show up for their first appointment - but the company was quick to arrange another, and provide ample assurance that the second appointment wouldn't be missed.
Communication was very good otherwise.
The report was not the easiest to understand, but we arranged a call easily where we could talk things through - and this made things really clear.
1 April 2026
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for your review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 5-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Good value for money
Easy to book, speedy service, polite staff. Would recommend as slightly better value than others.
30 March 2026
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 5-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Good price and good customer service
2 April 2026
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 4-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for the 5-star review! We’re really pleased to hear you found our service professional and efficient, and that the process was clear and transparent. We appreciate your feedback and look forward to supporting you again in the future.
Kind Regards,
Customer Care Team
Missed issues & survey has multiple mistakes
The survey was a waste of time and money. A huge crack and surrounding issues with a retaining wall around the garage was missed. The seller commented that he was shocked at how little time the surveyor spent at the property.
Multiple mistakes from basic things like the number of bedrooms to the guttering being shared with a neighbour when it’s a detached house. When I asked them to clarify damp findings in one of the rooms they resent the report with a new paragraph stating that a load bearing wall had been removed - no idea where this information came from and if it’s true why was it not in the first draft? The amended report still has conflicting information one sentence will say a damp reading was low, the next sentence says it’s high.
20 March 2026
Unprompted review
Reply from Sterlingworth Surveyors
Dear D Humphrey,
We sincerely apologise that the survey report did not meet your expectations and that the information provided regarding the dampness identified in the report was not as clear or accurate as it should have been. Dampness can often present to varying degrees within the same room, and while advice was provided in both instances, it was not intended to be contradictory.
Please accept our apologies that the survey report fell short of your expectations. We appreciate your feedback and wish you all the best moving forward.
Kind Regards,
Client Care Team
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for your fantastic 5-star review! We’re delighted to hear you found our service trustworthy, fast, and accurate. It’s great to know everything met your expectations—your feedback is truly appreciated.
Kind Regards,
Customer Support Team
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for your great feedback! We’re really pleased to hear you were happy with the service. We truly appreciate your support and hope to assist you again in the future.
Kind Regards,
Customer Support Team
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for your 5-star review! We’re delighted to hear you found our service both speedy and thorough. We really appreciate your feedback and are glad we could deliver a great experience.
Kind Regards,
Customer Support Team
Reply from Sterlingworth Surveyors
Dear Customer
Thank you for your 5-star review! We’re really pleased to hear that everything was satisfactory from start to completion. We truly appreciate your feedback and are glad we could provide a smooth experience.
Kind Regards,
Customer Support Team
Reply from Sterlingworth Surveyors
Dear Customer
Thank you for your 5-star review! We’re delighted to hear you found our service quick and efficient, with everything running smoothly. We really appreciate your feedback and are glad you’re happy with the overall service.
Kind Regards,
Customer Support Team
Reply from Sterlingworth Surveyors
Dear customer,
Thank you so much for your kind words and 5-star review! We’re really glad you found the information useful. If you ever have any questions or need further assistance, feel free to reach out — we’re always happy to help.
Kind regards,
Customer Support Team
Very quick and professional
18 March 2026
Reply from Sterlingworth Surveyors
Dear customer,
Thank you for your great feedback! We’re pleased to hear you found our service quick and professional. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Customer Support Team
Sarah Robinson completed an excellent…
Sarah Robinson completed an excellent level 2 home buyers report that was detailed and easy to read. She was very helpful with my follow up questions and gave me lots of helpful advice. I would recommend Sarah again
22 January 2026
Unprompted review
Reply from Sterlingworth Surveyors
Dear customer,
Thank you for your wonderful review! We’re delighted to hear that Sarah provided a detailed and easy-to-understand Level 2 Home Buyers Report, and that she was able to support you with helpful advice and follow-up questions. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Sarah.
Kind regards,
Customer Support Team
Excellent service
Honest, supportive, informative. Bent over backwards to help in a difficult situation.
10 March 2026
Reply from Sterlingworth Surveyors
Dear customer,
Thank you for your kind words. We’re really pleased to hear that you found our team honest, supportive, and informative, especially during a difficult situation. We’re always here to help and truly appreciate your feedback.
Kind regards,
Customer Support Team
Communication and booking were…
Communication and booking were incredibly straightforward. Pricing was reasonable, and getting a quote was quick and simple. The inspector’s work was exceptionally thorough, with every detail carefully checked. I’d happily use this service again and would recommend it to others.
16 March 2026
Reply from Sterlingworth Surveyors
Dear customer,
Thank you for such a detailed and positive review! We’re delighted to hear that you found the booking process straightforward, pricing fair, and the report thorough and comprehensive. Your recommendation means a great deal to us, and we’d be more than happy to assist you again in the future.
Kind regards,
Customer Support Team
Quick and smooth arrangement of the…
Quick and smooth arrangement of the survey. Survey was good , pretty comprehensive although some things such as the electrics could have been checked for basics , no loose wires , turning things on and off etc. I was quite shocked when I was emailed someone else’s survey initially so I would recommend higher security measures are in place
10 March 2026
Reply from Sterlingworth Surveyors
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you found the booking process quick and the survey comprehensive.
We appreciate your comments regarding the electrics and will take this on board as we continually look to improve our service. We’re also very sorry to hear about the error where you received another customer’s report—this is not the standard we aim for, and we take data security extremely seriously. Please be assured that this has been reviewed internally to prevent it from happening again.
Thank you again for your valuable feedback.
Kind regards,
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.