Homemedics Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery and efficient service, often noting quick shipping and good communication. Reviewers frequently praise the quality of the products, finding them effective and well-suited for their needs, with an easy ordering process. However, some people mentioned issues with products not working as expected, not fitting properly, or differing from descriptions. A few other people also felt that some orders experienced delays, missing items, or incorrect products being sent without prior communication.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the fast delivery... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising products as the "best... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick and easy ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(309)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free experience!

The order process was quick and easy. The website is also easy and user-friendly. I will definitely order from #homemedics again!

14 April 2025
Rated 5 out of 5 stars

Great experience

Easy to order, fast delivery, awesome product. The TENS machine set up and operation was made easier by online how-to video. Highly recommend company and product.

4 April 2025
Rated 5 out of 5 stars

Professional, knowledgeable, excellent service

Homemedics have consistently delivered exceptional service, responding to any queries immediately to ensure I have chosen the correct product. They have provided fast, reliable delivery. My experience tells me they are professionals who are passionate about their products and genuinely care about meeting customers' needs.

9 April 2025
Unprompted review
Homemedics logo

Reply from Homemedics

Thank you for your review Pamela. It's always a pleasure dealing with customers like yourself!

Rated 1 out of 5 stars

The hypoallergenic tens machine pads I…

The hypoallergenic tens machine pads I purchased have caused a severe allergic reaction. I only used them once and I still have a very lumpy rash which requires the application of an anti itch cream 3 to 4 times a day.

22 March 2025
Homemedics logo

Reply from Homemedics

Hi Cheryl,

Please contact us via our site so we can investigate this further and find a solution.

Kind regards,
Team MIA

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, place order & payment securely. Quick to deliver. Very convenient. I would recommend & will use them again.

11 March 2025
Rated 3 out of 5 stars

Recieved order on 07/03/2025

I suggest that you don't send out (how did we do)
before the order is delivered.

25 February 2025
Homemedics logo

Reply from Homemedics

Hello Howard,

Your order has been dispatched via untracked envelope on the 26th of February. Please allow up to 8 business days for delivery as clearly stated on the checkout page. If you have not received within this time frame please contact us and we will sort it out.

Thank you,
Team MIA

Rated 1 out of 5 stars

bought product nothing received emails unanswered

bought product, got an email saying it was unavailable and would be sent the next week when stock was due, no further updates, sent 2 follow up emails - no reply

been going on for over 2 weeks

thank you, for sms after i wrote review, i received text but no email, but appreciate the small update

11 February 2025
Homemedics logo

Reply from Homemedics

Hello Erin,

Please check your email. We have replied to your emails regarding your order. We will forward the reply via TXT.

Kind regards,
Team MIA

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