This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
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Review summary
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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Easy to navigate site, order was despatched and delivered very quickly. Item arrived in perfect condition. I would recommend this seller and will use again.
Company replied
Leanne was very helpful with assisting me to make my purchase of compression garments. I've been a customer for many years and Leanne has remembered me each time I've ordered new ones.
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Company details
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.5
Excellent
310 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff
Great staff. I had to make a call as I ordered the wrong size. The ladies went to considerable trouble to track my order and change it
11 May 2026
Reply from medi Australia
Hi Dale, thank you for sharing your experience.
A wrong size is easily done, and we're pleased the team could step in and make it right without any fuss. We'll be sure to pass your kind words on to the people who helped.
Reply from medi Australia
Hi Colleen, thank you for sharing your experience. We are really glad everything hit the mark for you.
Reply from medi Australia
Denis, that's exactly what we aim for, the right product, without the wait.
Thank you for sharing your experience.
I am happy with the pair of the…
I am happy with the pair of the compression socks!
Thanks
1 May 2026
Unprompted review
Reply from medi Australia
Thank you for the review — we are really glad to hear you're happy with your compression socks!
We'd love to know if there's anything we could do to make your next experience a full five stars.
Very satisfied with my duomed closed toe compression stockings
This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well around my calf and did not squash my toes at all. Delivery time was excellent. Very satisfied with my purchase.
6 April 2026
Reply from medi Australia
Hi Janice, thank you for your review.
Taking the leap on a new style isn't always easy, so it's wonderful to hear that the whole experience from order to delivery left you feeling satisfied.
Thank you for taking the chance on something new and for sharing how it went!
Easy to navigate site
Easy to navigate site, order was despatched and delivered very quickly. Item arrived in perfect condition. I would recommend this seller and will use again.
6 April 2026
Reply from medi Australia
Hi Andrew, thank you so much for the kind words!
We put a lot of effort into making sure the whole experience feels seamless from browsing through to the parcel landing at your door in one piece, so it's great to know it all came together for you.
We look forward to having you back.
Good service, Good product
Service and delivery were prompt. Product is good quality and comfortable to wear all day at work. It's definitely helping with "work day" oedema and tired/restless legs.
6 April 2026
Reply from medi Australia
Hi Olivia, thank you for your review!
It's great to hear the delivery was quick and that the product has settled so well into your work routine.
Managing oedema through a long work day is so important, and we're really pleased it's delivering the relief you need.
The prompt service and the quality of…
The prompt service and the quality of the product. Using Australia Post makes it more reliable delivery.
29 March 2026
Reply from medi Australia
Hi Linda, so glad to hear you've had a great experience with both the service and the product!
Partnering with Australia Post was a deliberate choice on our end, so it's great to know it's making a real difference to how your orders arrive.
Thank you for taking the time to share this!
So easy check your account and order…
So easy check your account and order items , you are kept up to date with arrival of products
31 March 2026
Reply from medi Australia
Hi Carol, thank you for sharing this!
Keeping things simple and transparent is really important to us — nobody wants to be left wondering where their order is! It's lovely to know the tracking and account experience is working well for you.
Reply from medi Australia
Hi Margaret, thank you for the lovely feedback! There's nothing better than an order that just works. We'll keep doing our best to make sure every experience is just as straightforward.
Thanks for letting medi be a part of your compression journey.
The first order had an issue where the…
The first order had an issue where the stocking kept slipping off, causing discomfort at the back of the knee. The second order is still on backorder, and I have not yet received any confirmation.
30 March 2026
Reply from medi Australia
Hi Weiju, thank you for sharing your feedback, and we're truly sorry to hear about the difficulties you have been experiencing — that's definitely not the outcome we'd want.
Reading through your experience, we'd love to have a closer look at the product you've been using to make sure it's the right fit for your needs.
Compression stockings come in different styles and lengths, and sometimes a small adjustment, like switching to a thigh-high instead of a below-knee stocking, can make a world of difference in how they feel and stay in place.
Our team will reach out to you directly to resolve the slipping and backorder issue. We really appreciate your patience and want to make sure you get the right solution as quickly as possible.
Reply from medi Australia
Hi Bruce, really glad to hear the ordering process was smooth and that the invoice came in handy for your health insurance claim!
We know that extra step can make a real difference, so we always make sure it's taken care of.
Thanks for taking the time and sharing your experience.
Reliable compression stockings vendor
Since being diagnosed with venous insufficiency in 2023, I’ve been buying my compression stockings from Medi Australia. After a long search, I’m very happy to have found a reliable provider. Their customer service is excellent, the website regularly offers discounts of up to 25%, and I often wait for sales to stock up. They also have a Club rewards program where you earn points with every purchase, which can be redeemed for order discounts or free shipping. Orders are well packed and delivered promptly by Australia Post. I’ve placed 11 orders since December 2023—mainly Duomed and Mediven stockings—and have never been disappointed.
3 April 2026
Unprompted review
Reply from medi Australia
Hi Mary, wow — 11 orders in and still going strong, that means the world to us! Thank you for such a thoughtful and detailed review.
We know that finding the right provider for something as important as compression therapy can take time, so we're really glad the search led you to us. It's lovely to hear you've been making the most of the sales and our Club rewards program too — that's exactly what it's there for!
Thank you for letting medi be a part of your compression journey😊.
I still have not received the order so…
I still have not received the order so doing a review is nugatory.
21 February 2026
Reply from medi Australia
Hi Bengt, we completely understand your frustration. This is not the experience we want for anyone, and we're sorry you're in that position.
We're currently working through some shipping delays affecting our UCS Wound Debridement Cloths, and one of our team members will be reaching out to you directly to walk through some alternative options in the meantime.
We appreciate your patience.
Excellent service received in less than…
Excellent service received in less than a week, will definitely order again.
17 March 2026
Reply from medi Australia
Hi Carolyn, this made our day! We always aim to turn orders around as quickly as possible without cutting any corners.
We look forward to seeing you again!
I've recently ordered several items…
I've recently ordered several items from Medi (Circaid undersleeves and anklets) and both deliveries have always been prompt. Will use them again if/when the need arises.
12 March 2026
Reply from medi Australia
Hi Terry,
Really appreciate you coming back to us for your Circaid undersleeves and anklets. It’s great to hear both orders arrived quickly. If there’s ever anything you need or anything we can help with next time, please don’t hesitate to reach out.
Reply from medi Australia
Hi June,
Thank you for the feedback — it’s great knowing your order reached you quickly. We’re glad to have been able to deliver a smooth experience.
Ten out of Ten!
Given how hard it is to find good medical grade travel stockings at a reasonable price, it was wonderful to find Medi Australia
The compression stockings are a great fit and great quality and they arrived within days of my order being placed.
10 March 2026
Reply from medi Australia
Hi Ronwyn,
Thank you for your lovely review. We know how hard it can be to find medical‑grade travel stockings that actually fit well and don’t cost the earth, so it means a lot to hear you found that with medi Australia.
Thank you for letting medi Australia be a part of your compression journey.
Reply from medi Australia
Hi Coral,
Thanks so much for your review! Glad to hear everything was straightforward and that your order arrived quickly.
The service was excellent received the…
The service was excellent received the stocking within 3working days and also Australian post were very helpfully letting you know how the parcel was travelling and also delivered at my door.
5 February 2026
Reply from medi Australia
Hi Pilar,
Thank you for your review. It’s great to hear your order arrived quickly and that the delivery updates made the process easy. We appreciate you taking the time to share your experience with us.
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