Hikvision Reviews 349

A simple request for advice on a replacement power adapter was met with "we can put you in touch with a local engineer"
Pathetic customer service. Pure job creation.
The system that came with the house will be going in the bin...

Request to Disable Reset/Unbind Option for Unauthorized Users
(Hik-Partner Pro – Qatar Region)

To ensure the security and integrity of customer devices, we formally request the following:

Please disable the reset and unbind functions in the Hik-Partner Pro platform for all users except the following authorized partners in Qatar:

ISS Almana

Boston Security Services

This action is necessary due to incidents where devices were reset without the rightful owner's permission, posing a serious risk to data privacy and system integrity.

Only the above-listed partners are authorized to perform such operations. We ask that this restriction be enforced immediately to prevent unauthorized access or misuse.

Thank you for your cooperation.

Hik connect is very disappointing. I get photos but only occasionally a sound alert or a lot of sound alerts come at once e.g. at 4.00am often without a picture. When it is working correctly the sound alerts can be delayed in arriving. One time I drove right across town (about 25 minutes trip) before the alerts arrived. A burglar could have made a clean getaway in that time.

Pathetic to say the least. I have 7 Hikvision cameras bought new on Ebay and Hikvision UK will not support me with any technical advice.

This is NOT warranty related, it's just technical advice I'm looking for!

Useless UX.

Read the reviews there's a reason they all say pretty much the same thing.

Trying to install their desktop software on a Mac is huge waste of time.

Their staff try their best but the instructions they send you are out of date and frustrating.

As a solution they suggest getting a Windows laptop!!

Even though you can review footage on the DVR via your phone (which isn't an ideal experience if you need to review days of footage...), to be able to connect to the DVR unit to review footage on a laptop you need to be connected via an ethernet cable.

Why wouldn't a laptop be given the same functionality as a phone i.e connection over wifi??

In an age of easy plug and play HIK's system is awful.

The cameras seem to do the job but the rest of the client UX sucks.

You would get more support from a Chinese scammer on Ebay than from HIKVISION.

Never worked fully from the start. The App is utterly useless and dvr is not much better. Now the system has completely gone down. We have spent hours trying to get this working. Delivering to land fill soon AVOID We have given uup on it.

The most unusable system on the market, cant be used on any browser without faffing about and even then its hit and miss...mostly miss. Will never buy Hikvision again

After a firmware update, the indoor station became incredibly quiet. That's why I've been writing emails to Hikvision since the beginning of December asking how I can flash back to the previous version. I haven't received a response for over 2 months. I have written to all locations. Nobody answers. 10 emails during this period.

Another POS company! Install guys took 4 hours to install two cameras. Lots of drilling through floors, they blew out the electric in crawl space. NO AUDIO on CCTV even though sales person said yes it has it. Works until it doesn't, then tech support knows next to nothing about how to fix it. They have no idea how to reconnect to the app. 'DEVICE IS OFFLINE'. The word they use a LOT is "UNFORTUNATELY"...They keep saying to get the serial # from the sticker. What sticker? I don't even know where the unit is in the house. DO NOT USE THIS COMPANY! Go on Amazon, buy yourself a $50 security camera. The app always works, the unit never goes down, and it has video & AUDIO. THIS COMPANY IS AN ABSOLUTE NIGHTMARE & BTW so is ADT who set up the whole thing to begin with.

Hikvision is a C**P company who do not support their products at end user level, 1 Star given because it is not possible to give a zero score, the email text below shows clearly what happened when a Hikvision customer dared to contact them for technical advice!!

Dear Jaspreet,

Thank you for your email reply that was in fact an absolute waste of my time, the lack of any advice to the end user the very people who actually purchase Hikvision products beggars belief.

Have you forgotten that it is the people who purchase Hikvision products who actually pay your wages and provide profits for the Hikvision company?

Had I known that Hikvision would have this appalling attitude towards their end user customers I would have not chosen Hikvision products in the first instance.

Please make sure that you check my feedback on Trustpilot.

Thank you.

David J

On 06/01/2025 10:59, support.uk wrote:

Dear Customer,

Thank you for your email to Hikvision UK & Ireland. As an End User of Hikvision products we would recommend you contact you point of purchase/installer for all technical support. If you do not have an installer we would recommend you to contact one in your local area.

Hikvision CCTV equipment is commercial graded product and should be installed and maintained by a Hikvision recognised partner.

We do not directly support End Users with Technical issues, we support Professional Installation Companies and Distributors only, who then in turn will support their Clients.

If you provide your postcode, I can get back to you with a list of installers within your area that we have a record of.

Kindest Regards

Jaspreet

Technical Support Engineer

UK & Ireland

Address removed

Tel: Number removed

Email: Address removed

Website: Web address removed

UK customers:

We'd love to hear about your experience with Hikvision UK. If you could take a few minutes to leave us a review on Google, we'd greatly appreciate it! (Bet you don't because it was C**P)

The sender: Email address removed

Sending time:2025-01-06 10:47:05

The recipient: support. Email address removed

Subject: Reply: Hikvision Network Video Recorder Model Number: DS7604NI-K1/4P Serial Number : Removed - Case No. removed

Dear Jaspreet,

Thank you for your reply to my enquiry below requesting further information that is supplied herewith.

Regards,

David J
Subject: Reply: Hikvision Network Video Recorder Model Number: DS7604NI-K1/4P Serial Number : Removed -Case No. removed
Date: Mon, 6 Jan 2025 09:48:19 +0000
From: support.uk Email address removed
To: Email address removed

Dear Customer,

Thank you for emailing Hikvision UK Technical support with your query today. So we can process your request securely and efficiently we require some details for security reasons. Please fill in the below table with as much detail about the Hikvision device and your details.

Customer Information
Name*: David J
Contact Number: Number removed
Company Name*: Domestic Installation
Company Address: Address removed
Country*: United Kingdom
Customer Type*: (End User, Installer, Distributor, IT Support, etc.) End User.

Kindest Regards

Jaspreet

Technical Support Engineer

UK & Ireland

Tel: Number removed.
Email: Address removed
Website: Removed
UK customers:

Email address Removed
Sending time:2025-01-03 17:26:03

The recipient: support. Web address removed

Subject: Hikvision Network Video Recorder Model Number: DS7604NI-K1/4P Serial Number : Number removed

Dear Sir / Madam,

A couple of years ago we replaced our ageing CCTV system with a new Hikvision Network Video Recorder & 4 camera's

We are very pleased with this new system and it works very well and is connected to a TV set in a spare room by a HDMI cable.

This setup is OK but it would be far more convenient if we could also view the camera's in our lounge but it is not possible to route a HDMI cable between the two rooms and in any case there is only one HDMI socket on the recorder.

The TV in our lounge is a LG smart TV that can for example view Youtube via an ethernet cable that goes directly to our Broad Band Router, the recorder unit is also equipped with an ethernet cable directly to the Router and while connected it does not actually do anything at the moment that we are aware of.

Could you please advise if the Hikvision Network Video Recorders can be connected to the LG Smart TV's via the internet so that we can view the camera's from the comfort of our lounge as well as standing in the in the spare room?

If you consider it possible to connect these two units together via the net could you advise if it would be possible for a person with limited technical ability to undertake this task?

Looking forward to receiving your reply together with instructions.

Many thanks & kind regards,

David J

I've had a 8 channel NVR (s/w v4.0) and four HikVision cameras for a few years now and I can honestly say I have never before seen such a complete mess of User Interfaces / User Experience and ridiculous methods of setup of both the NVR and cameras, truly the worst user experience I have ever come across.

The calendar is wrong!!!!
I updated the app and still the calendar is wrong 19 December should be Thursday not Wednesday!!

Absolute shambles!
I had a new Hik CCTV system installed at my home by one of their recommended sub contractors but then decided I needed a little help from Hik to optimise.
I politely asked two simple questions
1 ) Could I have a user Manual
2) Could I operate the Hik system thru my Imac
It took over 2 weeks to get any response from Hik and then another 3 weeks for the person from their service function to completely waste my time. In the end I was advised i now needed to deal with a different part of Hik to get my answers but the Service Eng handling my case would not simply link my case number thru to this new department.
As I was unable to get my simple questions answered I asked the service Eng to please let me have the name and contact number of the Director responsible for Customer Service & Satisfaction. This request was just simply and repeatedly ignored.
No customer service and no professional ownership from the dreadful Service engineer.
I have now written to the UK General Manager, Jian Yang, to escalate this poor customer service and get my questions answered.
On reflection I would not recommend dealing with this company.

Probably the worst company I've dealt with in a long time - and that is saying something!! slopping shoulders doesn't quite cut it! - essentially WE WILL NOT HELP YOU"....... should be their company helpline.
For a technology company they can not respond to a single technical question - on a the most convoluted and bug ridden system ever. Absolute disgrace - AVOID AT ALL COSTS

Easily the worst system ever created. CCTV doesn't work. Can't contact any customer service, Can't log in to account. AVOID

AVOID LIKE THE CLAP . Won’t even discuss an issue with the customer. Customer support is non existent and when challenged on options they get very rude.

I had some decent experiences with Hikvision tech support in the past, but my recent run-in was a letdown. ‘Jeet’ told me that Hikvision doesn’t support ‘End Users’ and never has, and that I was just ‘lucky’ to get help before. He pointed me to local installers, but none of them would help since they didn’t install my system. I even tried a few distributors, but they said an installer has to ‘book a visit’ to sort things out.

It’s frustrating to be left out in the cold when things go wrong. End users are the reason distributors and installers have a business in the first place, so it’s disappointing to see us pushed aside when we need support.

The company provides subpar quality in terms of technical support and software reliability. Their support team is slow to respond and lacks the necessary expertise to resolve even basic issues effectively. Additionally, the software they provide is plagued with frequent bugs and inconsistencies, leading to a frustrating experience for users who depend on stable and reliable tools. Overall, the company fails to meet professional standards, leaving much to be desired in both customer service and software performance.

Pathetic service provider dont even know that what is customer service ..! Dont have manner to speak to customer .. very rude and just bother about the money they want its really sucks