Heritage Parts Centre Reviews 

933
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the parts, often finding them to fit perfectly and match descriptions. Many people highlight the efficient and fast delivery service, with orders frequently arriving on time, even for international shipments. Reviewers also commend the great service and helpful, knowledgeable staff, providing valuable advice and support. However, some customers also noted issues with order fulfillment and delivery. A few experienced significant delays, non-delivery, or had orders canceled after confirmation due to stock problems. Additionally, some reviewers received incorrect parts or items that did not fit their vehicle, causing inconvenience.

What people talk about most

Product

Consumers find product quality to be positive, with many stating parts were "like new," "exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and swift... See more

Quality

Customers had positive experiences with quality, with many reviewers describing parts as being of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting efficient processing and... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

933 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(933)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Living up to the heritage name

I love that Heritage Parts curates the brands they sell. Sometimes it's hard for me to pick out quality parts from all the c-quality repro garbage, and so far I only bought well made products from Heritage. It builds trust.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service and quality

Terrible service, when the order arrived the quality made the service look great.. Spent 2500 for the majority to not even be able to fitted to the car due to the atrocious quality,

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Spammers

I stopped purchasing from them because every time I bought something, my email was used for spamming. It feels like I’m not only paying for their products but also giving away my personal data for them to abuse it.

This goes against my GDPR rights. I have asked them three times to stop, but they ignored my requests. As a result, I have reported the matter to the Information Commissioner’s Office (ICO).

27 October 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Nick, as my colleagues have stated all our review invitation emails have an opt-out button as stated on the emails themselves. Nevertheless, our team unsubscribed you when requested. The email you received since that request are post purchase transactional emails regarding your purchase and requesting review - they are not phishing or spam emails. You are of course more than entitled to report to the ICO, we will provide them with our email and subscription records.

Rated 5 out of 5 stars

Honestly the fact that they have free…

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as Australian prices suck compared to the UK.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

First encounter with a brilliant company

This was my first encounter with the Heritage Parts Centre.
The website was easy to use, the ordering process was smooth and although I had missed the next day delivery deadline by at least half an hour my order still arrived the next day - and perhaps unusually for these days the messages from the courier where timely, helpful and accurate.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Shipment arrived postage due!

My order was shipped in two separate boxes. I had already paid nearly $400.00 to Heritage Parts Center to cover the cost of shipping my order to my house. It appears the shipper (Heritage Parts Center) printed a duplicate shipping label for the second box so only one of the boxes was delivered to my house. The second box arrived postage due ana I paid an additional $98.00 to the United States Postal Service to receive my shipment

10 October 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Michael we are sorry to hear this. We are working to get this resolved for you.

Rated 5 out of 5 stars

I still have not received my order…

Australia Post I
still have not received my order through Australia posts Star trek since the 22nd September it's been in the country yet has not arrived in three weeks to me I've done a reg I can yet have not received parts and can no longer wait in this area for them .

15 September 2025
Unprompted review

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