Heritage Parts Centre Reviews 

935
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the parts, often finding them to fit perfectly and match descriptions. Many people highlight the efficient and fast delivery service, with orders frequently arriving on time, even for international shipments. Reviewers also commend the great service and helpful, knowledgeable staff, providing valuable advice and support. However, some customers also noted issues with order fulfillment and delivery. A few experienced significant delays, non-delivery, or had orders canceled after confirmation due to stock problems. Additionally, some reviewers received incorrect parts or items that did not fit their vehicle, causing inconvenience.

What people talk about most

Product

Consumers find product quality to be positive, with many stating parts were "like new," "exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and swift... See more

Quality

Customers had positive experiences with quality, with many reviewers describing parts as being of good or... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting efficient processing and... See more

Service

Users describe positive interactions with service, frequently highlighting great service, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

935 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(935)

236 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I ordered 6 coil packs for my Porsche Boxster 986s, great price, and excellent communication, they came very well packaged, on time delivery.
I would highly recommend Heritage Parts Centre.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived on time with no issues
Everything there and as described at a compatible price
Highly recommend and will be ordering more!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Oil filler cap

Website easy to navigate & good detailed description & compatibility of oil cap I required for my VW Transporter which ensured correct one was ordered. Quick response to order, quick & efficient dispatch of part & detailed invoice. Oil filler cap was a perfect fit.
Would recommend, very easy efficient transaction

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Totally false signup bonus and terrible customer service.

I placed and paid for an order to Australia during their recent sale. They promoted an additional 10% off for first time buyers who signed up for the news letter.

I followed up to see if the 10% discount had been applied to my order. They paused my order, I then had to wait several days and show them emails of my sign up before they sent me the sign up code and instructions to cancel the order and reorder with the code.

However at that time their sale had ended and now the items were more expensive than my original purchase even with the discount code.

They took forever to reply and misslead me and would not honour my original purchase.

I highly recomend partworks.de or sparesto instead of heritage - they stock more items from better manufacturer too and better peice (for my orders).

28 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Tom, we are sorry for the issue you encountered. I can see our agents replied to you promptly and informed you that the for the code to work you need to be logged in when placing the order. We then cancelled the order at your request. When you re-ordered our Black Friday sale had started and all parts had a discount applied - we do not allow discount codes to work when we have a pre-existing website sale in progress. I am sorry for your experience.

Rated 5 out of 5 stars

Great service and great price

Great service and great price. Shipping for the UK to Australia was quick and the item arrived in perfect condition. I highly recommend Heritage Parts for your conversion needs!!

14 November 2025
Unprompted review
Rated 2 out of 5 stars

I still miss parts of my shipment from…

I still miss parts of my shipment from order #WEBXD101125000091501

When will you deliver that?

10 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

We cannot see any enquiries about this to our team. Please contact help@heritagepartscentre.com so one of our team can help you

Rated 1 out of 5 stars

Ordered a part from them three and a…

Ordered a part from them three and a half weeks ago. Was told delivery would be in one weeks time -fine happy to wait. Had to chase them up repeatedly eventually got an email reply back days later saying order delayed but would arrive that week. Never arrived and no information at all from them.
Have spent last week and a half peppering them with emails requesting a refund with absolute silence from them.
Do not ever use them ever. Absolutely appalling customer service.
I’m annoyed at even giving them one star.

2 November 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

HI Luke, we are sorry for the miscommunication. I can see our team replied once they found the missing emails and have actioned a refund. We had some downtime with our main coms system recently that affected our email traffic.

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