Heritage Parts Centre Reviews 

935
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, noting parts often fit well and function as expected. Many highlight fast, efficient delivery, with items arriving quickly, sometimes next day, and with reasonable shipping. The service is frequently described as great, with knowledgeable staff providing helpful advice and ensuring smooth transactions. However, some customers experienced order fulfillment issues, including significant delays, non-delivery, or receiving incorrect parts. A few also reported items arriving damaged due to inadequate packaging, and some found website descriptions lacked sufficient detail.

What people talk about most

Product

People report positive experiences with products, frequently noting that items arrive as described and are of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and swift... See more

Quality

Customers generally express satisfaction with the quality of products, noting that parts arrive as expected,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing frustration over delays and lack of... See more

Service

Reviewers mention positive feedback about service, with many praising the great, efficient, and fast service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 4 out of 5 stars

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has be... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

935 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(935)

236 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and great service team

More than happy with service and delivery from Heritage ‘ its always comforting to know you can rely on getting most of the parts from these guys. Thanks for the great service

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Heritage is awesome

Heritage is awesome! Always have what I need and if not back order doesn’t usually take that long. Great quality material, fits perfectly. So happy I can find the parts I need for my cars! Thanks Heritage you’re the best!

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Extensive catalog

Extensive catalog, well-organized digitally, with many spare parts.
Simple and clear ordering and payment procedures.
Fast and well-tracked shipping.

26 January 2026
Unprompted review
Rated 3 out of 5 stars

Long shipping

The Homepage said that the Product was available and ready to ship in 2 days. After waiting for 2 Weeks I emailed them why there is no shipping. They said the product is ready to ship in 1-2 weeks.
So I waited 4 weeks for the product.

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Very expensive, very long wait

When buying the part, only the expected delivery time was show (4-5) days. After that, I was told i should wait 3 weeks for it to be prepared. Which eventually was 1 month. After that month, the delivery took 2 weeks more.
Having to pay more than 20€ for a delivery that takes this long, is a theft

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great advice and service

I rang from Australia to get advice prior to purchasing grab handles for my VW Transporter. The advice from the tech guy was spot on, I purchased the handles and now they’re fitted to the van. Great service and advice. Highly recommended. Pete Taplin. Bawley Pt. Australia.

12 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look