Healthcare Solutions Reviews 

We recently ordered 3 of the 12-inch vinyl EMP lumbar support bolsters from Homecare Solutions. The product we received looks completely different from what was advertised.

On your website, the bolsters are clearly shown as triangular-shaped supports—precisely what we needed for our clinic setup. Instead, what arrived was a trapezoid-shaped wedge, bulkier and not at all the same design. This is misleading and unacceptable for a medical/rehabilitation product where shape and ergonomics matter greatly.

To make matters worse, when we contacted your team about an exchange, we were refused on the grounds that some of the bolsters were removed from their original plastic—despite being completely unused. How are we supposed to verify the shape and suitability of a product without unwrapping it? The fact remains: the items you shipped do not match the advertised product.

As a healthcare provider, we rely on suppliers like Homecare Solutions for accuracy, transparency, and professionalism. This experience has left us with equipment we cannot use as intended, wasted money, and unnecessary frustration.

We strongly urge your company to:

1. Correct your product images and descriptions so customers are not misled.

2. Implement a fair return/exchange policy when the product delivered does not match what was purchased.

3. Ensure quality control so that healthcare providers receive exactly what they order.

Right now, I cannot recommend Homecare Solutions to other clinicians or healthcare organizations. Trust is critical in this industry, and this experience has seriously undermined ours.

Staff are great. But the wait time for purchasing, needs to be less. And the stock needs to be kept up on things that are commonly used. More than half the time I go; there out of stock of what i need. I have to wait till it's in stock or back order things which can take up to two weeks.

A long wait at the desk to make my purchases.

On August 21st, we ordered an air boot that was not in stock. With surgery on September 3rd, we were assured that the boot would arrive on or before September 2nd. AFTER surgery, we called to ask about my order, and were told my boot was on back order. No phone call to tell, no apology, and no solution offered.

Knowledgeable staff. Clean environment. Quick and effective service.

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was looking for, and asked how much of the product I wanted. She need gathered up the product that I wanted and carried it to the counter, where I paid her for it. She was very pleasant, always smiling and ready to help and answer any questions that I had. I try to always deal with Chantel because she is always so helpful, a nd cheerful. She makes on feel important, and a valued customer.

Always fast & great quality!

Two ladies will kind respectful help me with my question nice clean store they deserve a raise 👏

I am very happy that my foot problem which has been going on for a few months has been solved because of Mr. Bernard. I went to Health Care Solution, they measured my feet very well, made foot molds for me and now I am completely fine. I highly recommend that everyone should go here.
I stand 10:30 hours at my job. Before, I had a lot of difficulty standing, but now everything has become easier.

In store service to fit and order a specialty garment was very good. service after after that has been horrible. I have waited over eight weeks for an item that I was told had a 2week ETA. When I phone or stop in to check on the order, it is utter confusion and takes a least an hour to find the order. Then the clerk does not know how to find anything out.
The worst part is, I have paid over $200 for the item. Not impressed.

I have been ordering from this company for many years. Love the stockings. They are the best This company is quick in shipping and always arrives in perfect condition. Thank you.

The Venago DVT device does not work properly especially for the left leg. The battery is poor and I have to keep charging it. In the brochure it says it works for 12-14 hours but this is not the case. The DVT device cost me over $500 but it cannot be returned.
I also purchased pressure sore padded cushions for the elbows. Your customer service Rep is fantastic but the pads are of low quality material and cannot be returned. They cost me $68.
I am beginning to lose trust with your products and your policies.
I hope you shall take this in the right spirit.

Excellent customer service and very knowledgeable staff.

Good experience as usually been coming there for last 20 yrs staff is always amazing to myself warm welcoming

good delivery
part missing from bottle holder for walker

Your delivery was quick and all products were included in one package.

There were issues with the online order that I had placed with Healthcare Solutions. Crystal kept me aware of the timeline of when I would eventually receive the items that I had ordered online and the delays at their end receiving the items. Communication, very important

The wait for help in the store was extra long.

They young woman helping us knew that I’m buying compression socks fr my mother for the first time. She did not tell us that my mother can try them right in your store. She just told us that the socks r final sale. U hv a special spot for trying them on.

Did not have the products I wanted. Some times you do sometimes you don’t.