I am still waiting for the assist a tray that was included with our lift chair. So the 4 was a bit optimistic but the lift chair itself is amazing. I hope to see the tray table soon as my husband real... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the... See more
Company replied
The product, was exactly what was needed. It was shipped quickly and extremely well-packaged. I was notified of the progress of my order. I would definitely buy from this company again, a great purcha... See more
Company replied
There were issues with the online order that I had placed with Healthcare Solutions. Crystal kept me aware of the timeline of when I would eventually receive the items that I had ordered online and th... See more
Company replied
Company details
Information provided by various external sources
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Contact info
99 Street Northwest 5405, T6E 0A9, Edmonton, Canada
- healthcaresolutions.ca
4.2
Great
192 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I waited 2 weeks for my item
I waited 2 weeks for my item, which was said shipped and never came.
21 April 2026
Reply from Healthcare Solutions
We’re very sorry for the delay and understand how frustrating that must be. After checking the tracking, it looks like there has been a delay on the FedEx side. One of our team members will be reaching out to you shortly with an update.
The 2 young men that came to deliver…
The 2 young men that came to deliver and set up my new hospital bed were polite, knowledgeable and efficient managers of their time. They welcomed my questions and answered them well. Thank you Vadym and Serhii.
Best wishes in all your work experiences.
Sal was also very helpful when I was buying the bed. I was not able to come into the show room, so we had numerous phone calls and text messages. Thanks
MK
11 May 2026
Unprompted review
Reply from Healthcare Solutions
Thank you for the thoughtful review, Marie! We’re so glad Vadym and Serhii made the delivery and setup process comfortable and easy for you. We’ll also make sure Sal sees your kind words. We appreciate you choosing Healthcare Solutions and wish you all the best as well!
I was greeted when I entered and…
I was greeted when I entered and directed to the correct area. Once there, I received very good assistance and knowledge - definitely would recommend and return myself.
18 April 2026
Reply from Healthcare Solutions
Thank you for the review, Bonnie! We’re glad you felt welcomed and were able to get the help and information you needed. We appreciate the recommendation and look forward to seeing you again!
Great experience buying unusual medical product
The product, was exactly what was needed. It was shipped quickly and extremely well-packaged. I was notified of the progress of my order. I would definitely buy from this company again, a great purchase and experience.
20 April 2026
Reply from Healthcare Solutions
Thank you for the great review! We’re happy to hear the product was exactly what you needed and that your order arrived quickly and safely. We appreciate your support and look forward to helping you again in the future!
Always a great experience shopping at…
Always a great experience shopping at your store.
20 April 2026
Reply from Healthcare Solutions
Thanks, Jane!
Great customer service
I purchased a trillium walker on customer appreciation day. Chelsey was very cheerful and knowledgeable. She quickly adjusted the walker to my height. Couldn't ask for better service.
30 April 2026
Unprompted review
Reply from Healthcare Solutions
Thank you so much for sharing this! We’re glad Chelsey could help you find the right walker and get it adjusted properly. We’ll be sure to pass along your kind words. Enjoy your new Trillium walker!
Reply from Healthcare Solutions
Thanks, Lorena.
Great customer service and the people…
Great customer service and the people were great to deal with and got back to me on a timely manner.
23 March 2026
Reply from Healthcare Solutions
Thank you, Gregg! We’re glad you had a great experience and that our team could get back to you quickly. We appreciate you taking the time to share this!
Reply from Healthcare Solutions
Thanks, Hailey.
Four week delay on one order
I ordered two pillows to help with my neck arthritis. The first pillow arrived quickly however I had to wait four weeks for the second pillow to arrive.
Unfortunately, the second pillow is not the firmness I thought it was going to be. I have not tried the travel pillow yet.
23 March 2026
Reply from Healthcare Solutions
Hi Kelly, thanks for your feedback. We’re sorry about the delay and that the pillow wasn’t the firmness you expected. Please give us a call so we can look into this with you.
The staff member that took care of me…
The staff member that took care of me when I called in o n the southside store was great - I could not get through to the Northside location when I went in person Three staff members having great conversation about next meeting - two ladies took great care of me in fact fitted me and let me walk in the store while the other staff kept chatting
21 March 2026
Reply from Healthcare Solutions
Hi Kathy, thank you for your feedback. We’re glad to hear you had a great experience with the team who helped you. We’re sorry about the difficulty reaching the North location and the experience in-store. That’s not what we aim for, and we’ll be addressing this with our team. We appreciate you bringing it to our attention.
Ease of ordering
Ease of ordering
Product arrived quickly
Product delivered was exactly as presented on web site
Billing was accurate
18 March 2026
Reply from Healthcare Solutions
Hi Jerry, thank you for your review! We’re glad everything from ordering to delivery went smoothly and that the product met your expectations. We really appreciate your feedback.
Harjot from customer service at the…
Harjot from customer service at the Edmonton Gateway store gave us an unwelcoming experience when we tried to make a return. Her way of inspecting the product and her demeanor was just cold and uninviting. Maybe she was having a bad day.
16 March 2026
Reply from Healthcare Solutions
Thank you for your feedback. We’re sorry your experience felt unwelcoming, that’s not how we want anyone to feel when they visit us.
We do our best to follow our return policies, which can sometimes involve asking a few questions or checking items closely. We’ll take this as a reminder to do better.
We appreciate you sharing this, and we hope you’ll give us another chance to provide a better experience next time.
I ordered my item over a month before I needed it
I ordered my item over a month before I needed it. I live in over 200 km from Edmonton. The item was in stock. It was not received within a week, so I called. They said part of it was on back order but they could send the walker. Again it was not received within a week, I called again with a similar response. Again another week went by. Still did not receive the walker. The third time I called they said it was out of stock, that was the week before it was needed.
18 February 2026
Reply from Healthcare Solutions
Hi Joan, thank you for sharing this with us.
We’re really sorry this was your experience, especially since you ordered early and were counting on it arriving on time. We know how frustrating that must have been. There were some unexpected shipping delays that affected delivery, but we completely understand how this felt from your side.
If you’d like to chat more about it, you’re always welcome to give us a call.
Reply from Healthcare Solutions
Thank you, Adele! We’re glad you found our team friendly and helpful. We appreciate you taking the time to share your experience.
Reply from Healthcare Solutions
Thank you, Maria! We’re glad you had a good experience with our service. We appreciate your feedback.
The products and the service you offer…
The products and the service you offer are very good!! It is now necessary that I can buy your product online, which I can do with your company. Everything about my orders is perfect. Thanks.
17 February 2026
Reply from Healthcare Solutions
Hi Susan, thank you for the kind words. We’re glad to hear the products, service, and online ordering have all been working well for you. It means a lot to know everything about your orders has been a great experience. We truly appreciate your support and look forward to helping you again anytime.
Absolutely love my compression gloves
Absolutely love my compression gloves. Transaction was seamless with quick delivery. Highly recommend
17 February 2026
Reply from Healthcare Solutions
Hi Amanda, thank you for the kind review. We’re so glad to hear you’re loving your compression gloves and that your order arrived quickly. We really appreciate the recommendation and look forward to helping you again anytime. 😊
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