All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... See more
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Review summary
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Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more
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I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the... See more
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Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more
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Company details
Information provided by various external sources
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Contact info
99 Street Northwest 5405, T6E 0A9, Edmonton, Canada
- healthcaresolutions.ca
4.2
Great
211 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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SLOW TO ARRICE I was expecting the Acre Ultra-lite…
I was expecting the Acre Ultra-lite carbon walker within 1 week it took 3 weeks, and I had to call Healthcare Solutions to find out it had been delivered to the store, but no one had called to inform me off-the-record arrival. BUT, my husband does really like the product.
19 December 2025
Reply from Healthcare Solutions
Hi Ernest, thanks for letting us know and we’re sorry for the delay and the missed call. We understand how frustrating it is to be waiting, especially when expectations weren’t met and you had to follow up yourself. That’s on us, and we’ll work on improving our communication around arrivals. We’re glad to hear your husband really likes the walker, and we appreciate you taking the time to share your experience.
Reply from Healthcare Solutions
Hi Tom, thank you for the kind review. We appreciate you choosing us and look forward to helping again if you need anything.
Excellent customer service
Excellent customer service.
They always help to get your order to your vehicle.
18 February 2025
Reply from Healthcare Solutions
We appreciate you taking the time to share this and look forward to helping you again.
Hernia Belt
i recently had so excellent help from Sherry at their south edmonton store and was well looked after by here. She heaped me with a Hernia belt which i wanted to return she did the return and personally fitted e with a new belt which was the correct size for meself
30 November 2025
Unprompted review
Reply from Healthcare Solutions
Thank you, Lynnwood. We’re glad Sherry took great care of you and helped make sure you had the right fit. We appreciate your kind feedback and look forward to helping you again.
I have a monthly standing order with…
I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the past 5 years. I really appreciate the kindness and help with my Mom's specific needs.
Shannon Ellis
21 November 2025
Reply from Healthcare Solutions
Thank you, Shannon, for sharing this. We’re grateful you’ve trusted us with your mom’s monthly orders all these years, and it’s wonderful to hear the Southside team has been able to help her. We’re always here if you need anything.
Good overall experience.
It took quite a while for delivery but it was a good overall experience. Thank you!
20 November 2025
Reply from Healthcare Solutions
Hi Sandra, thank you for your patience and for taking a moment to leave a review. We’re glad the experience was positive overall, even with the longer wait. If you ever have questions about an order or need support with anything you received, we’re here to help.
I ordered a shoe for my grandpa to aid…
I ordered a shoe for my grandpa to aid his mobility as suggested by his doctor. I placed the order on September 3rd and the shoe was not shipped until November 18th. He had to wait 2.5 months to receive the shoe that he needed.
3 September 2025
Reply from Healthcare Solutions
Hi Natasha, thank you for bringing this to our attention. We’re very sorry your grandpa had to wait so long for his shoe. Darco products come from the U.S., and we place orders monthly, which can lead to longer wait times, but this delay was much longer than it should have been. Thank you again for your patience, and we hope the shoe is helping your grandpa. If there’s anything else we can do, please let us know.
My order was mistaken for a pick up
My order was mistaken for a pick up, when I’d already paid for shipping.
I eventually was told it would be 2 weeks late.
One month later I contacted your business to find out where my order was. Had I not done that I expect I would still be waiting. It turned out a different store was restocked with the pillow I ordered. They were contacted and then my pillow shipped.
The positive in this experience: the pillow seems to be working for me.
The second positive is the company reaching out. I’ve had very positive experiences over many years with this company, so was very disappointed in this experience. Keeping track of stock is a challenging task, but vital when in the sales business. I hope for better service next time.
16 November 2025
Reply from Healthcare Solutions
Hi Deb, thank you for taking the time to share what happened. We’re very sorry for the confusion and the delay you experienced. In our initial email, we mistakenly mentioned pickup before correcting it, but your order was always meant to be shipped. It was originally set to go out from our North store, and when you reached out, we saw they didn’t have stock. We moved the order to our South location and shipped it right away.
We appreciate your patience through the mix-up, and we’re glad to hear the pillow is working well for you. If there’s anything you need or if we can make your next experience smoother, please let us know.
Bejeweled Cane
Bought this fabulous bejewelled cane and it came shipped perfectly! Great product at a good price!
23 October 2025
Reply from Healthcare Solutions
Thanks for sharing this, Shelly. We’re glad the cane arrived safely and that you’re happy with the quality and price. We appreciate your order and hope you enjoy it.
The chair is beautiful with many…
The chair is beautiful with many features. I'm still learning how they all work. It's very comfortable, just right. Thank you to the salesperson and delivery men.
22 October 2025
Reply from Healthcare Solutions
Thanks for sharing this, Carolyn. We’re glad to hear you’re enjoying the chair and getting comfortable with the features. We’ll pass your thanks along to the team. If you ever have questions, we’re here to help.
Always personable and professional
Always personable and professional. Always come up with some solutions that work for me
21 October 2025
Reply from Healthcare Solutions
Thanks, Karen. We appreciate you taking the time to share this. We’re glad we’ve been able to help you find solutions that work. Let us know anytime you need anything.
staff very helpful
staff very helpful. took time to answer questions and search out products.
21 October 2025
Reply from Healthcare Solutions
Thanks for the review, Sandra. We’re glad the team was able to help and took the time to find what you needed. We appreciate you stopping by.
Staff is very very helpful but every…
Staff is very very helpful but every time I go to the store you are short on stock. It is very frustrating.
23 October 2025
Reply from Healthcare Solutions
Thanks for your feedback. We’re glad our staff has been helpful and sorry for the frustration with stock levels. Some items sell out quickly, but we’re working to improve this. We can always check stock or place an order for you to save a trip.
Reply from Healthcare Solutions
We’re really sorry to hear that. That’s not the experience we want anyone to have. Please call us directly and ask to speak with a manager, we’d like to discuss your experience and see how we can make things better.
Very satisfied customer
Very helpful in finding a solution and ensuring my needs were met. Thank you.
19 September 2025
Reply from Healthcare Solutions
Thanks, Anne! We’re glad we could help and make sure you got what you needed. We appreciate you taking the time to share your experience.
I loved the fact that it’s shipped…
I loved the fact that it’s shipped directly to the door. This was a sizeable gift and Im glad she got everything . I wouldn’t hesitate to order like this in the future.
22 September 2025
Reply from Healthcare Solutions
Thanks so much for sharing that! We’re glad the delivery went smoothly and that your gift arrived just as you hoped. It’s great to hear you’d order with us again, we really appreciate your trust.
Friendly staff member; excellent service
Friendly staff member; really cared about my health concerns and provided good recommendations and solutions.
18 September 2025
Reply from Healthcare Solutions
Thank you, Karima! We’re so glad you felt cared for and supported. Our team always aims to provide helpful recommendations, and it’s great to know you had such a positive experience.
Driver didn't call ahead to set up…
Driver didn't call ahead to set up deliver. Both orders arrived separately, longer than I'd been left to believe. When I'd call they'd always have trouble finding my order in the computer
On an on
17 September 2025
Reply from Healthcare Solutions
Hi Lynda, we’re very sorry to hear about your experience. That’s not the level of service we aim to provide, and we completely understand your frustration with the delays and communication issues. We appreciate you sharing this feedback.
staff were helpful and compationate
20 September 2025
Reply from Healthcare Solutions
Thank you, Robert!
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