Healthcare Solutions Reviews 

211
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when assisting with specialized equipment and personal needs. Consumers also deeply appreciate the prompt home delivery services and the seamless online ordering process for various health supplies. Some reviewers were not happy with the delivery delays and mix-ups involving their specific product orders. People noted that certain items occasionally took much longer to arrive than initially promised or faced unexpected backorders. A few individuals experienced considerable confusion when tracking down delayed shipments or sorting out inventory mistakes.

What people talk about most

Product

Clients share ambiguous opinions on product, as experiences vary significantly. While many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are generally polite, friendly,... See more

Order

Customers had ambiguous experiences with order processing, marked by contrasting feedback on fulfillment... See more

Service

Users describe positive interactions with service, praising the fast, reliable, and excellent care they... See more

Delivery service

People report ambiguous experiences with delivery_service, noting a split between fast shipments and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied

Rated 5 out of 5 stars

I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.2

Great

TrustScore 4 out of 5

211 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(211)

99 reviews in the last 12 months

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Rated 2 out of 5 stars

Did not have the products I wanted

Did not have the products I wanted. Some times you do sometimes you don’t.

17 June 2025
Healthcare Solutions logo

Reply from Healthcare Solutions

Thank you for sharing this with us. We’re sorry we didn’t have what you needed this time. Our stock can vary, but we’ll keep working to have more of what you’re looking for when you visit. Let us know if there’s something specific you’d like us to check for next time.

Rated 5 out of 5 stars

New c-pap set up.

Darin Harvey set me up with a new c-pap. He was thorough in his instructions and explained everything clearly. He was receptive to answering questions. I had a very positive experience with him.

12 June 2025
Unprompted review
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Reply from Healthcare Solutions

Thank you for the wonderful review, Linda!

Rated 1 out of 5 stars

I've been a customer for two years

I've been a customer for two years. I've oreder the sames supplies twice a month for my mom. I live in a different city so ordering is over the phone. When ordering I alway ask if the product is instock. And if not order and equivalent product. The last six months service has deteriorated to the point where I'm changing my supplier. I've been told the product is instock when its not, only to find out by checking on the order why it hasn't been delivered. A couple of times I've been told that their other store has the product and they will have the product transfered and ship everything together. When I see the delivered email I'm thinking everything has shipped, you would think. It turns out they only shipped from their store. When I see a second email two weeks later for delivery for the same order I find out the truth. My mom needs her supplies on a timely matter. She is at a state where she not tell me when things dont show up. The care faclity is keeping my informed as much a possible as to mom's supplies from this company. If this company did what it said it was going to do than there would be no issue. Unfortunately for me this company can no longer do this.

16 June 2025
Unprompted review
Healthcare Solutions logo

Reply from Healthcare Solutions

Hi William - We’re really sorry to hear about your recent experience. We’re actively working on improving our stock information and appreciate you pointing out where we’ve fallen short. Thank you for your honest feedback.

Rated 3 out of 5 stars

so many visit uncalled for

I did not like being called in and making 3 visits to have to pay and get a refund each time.
The system may work different but it should be easy and i should only have to make 1 visit.

22 May 2025
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Reply from Healthcare Solutions

Thanks for your feedback, Juliane. We're really sorry for the inconvenience and the extra trips you had to make. This definitely isn’t typical of how the process should go, and we understand how frustrating it is when things feel more complicated than they should be. We’ll be reviewing this to help prevent it from happening again. Thank you for bringing it to our attention.

Rated 4 out of 5 stars

I am still waiting for the assist a…

I am still waiting for the assist a tray that was included with our lift chair. So the 4 was a bit optimistic but the lift chair itself is amazing. I hope to see the tray table soon as my husband really needs it

21 May 2025
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Reply from Healthcare Solutions

Hi Deborah, thank you for your feedback. We're so glad to hear the lift chair is working well for your husband. We completely understand the frustration with the delay, unfortunately, we’re still waiting for the tray to come in. We really appreciate your patience and will get it to you as soon as it arrives. Thanks again for bearing with us.

Rated 1 out of 5 stars

All is good

All is good
I think the bracelet is fine and your people were great

21 May 2025
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Reply from Healthcare Solutions

Hi Lester, thanks for the kind words! Was there anything we could have done better? Let us know, we’re happy to help.

Rated 5 out of 5 stars

I had no problems

I had no problems. You had exactly what my mother needed and you delivered it quickly and without any issues. Thank you.

20 May 2025
Healthcare Solutions logo

Reply from Healthcare Solutions

Hi Joy, thank you for the great feedback! We're so glad we had what your mother needed and could get it to you quickly and smoothly.

Rated 4 out of 5 stars
Healthcare Solutions logo

Reply from Healthcare Solutions

Thanks, Frances! We really appreciate that, and we think our team is pretty awesome too! Thanks for taking the time to share.

Rated 5 out of 5 stars

Excellent product

This is my third order of wipes and very pleased with product and delivery

21 April 2025
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Reply from Healthcare Solutions

Thanks, Carole! We’re so glad to hear you’re happy with the wipes and our delivery service. We appreciate your continued support!

Rated 4 out of 5 stars

The sales help were very helpful

The sales help were very informative and I really like my support hose.

21 April 2025
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Reply from Healthcare Solutions

Thanks, Dale! We're happy to hear our team was helpful and informative. Glad you're liking the support hose. Thanks for sharing your experience!

Rated 5 out of 5 stars

Great service

I appreciate the excellent service that I always get from Healthcare Solutions. If an item I order isn't in stock, they will let me know approximately how long I can expect to wait. If I have a question about a product, they always answer promptly.

21 April 2025
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Reply from Healthcare Solutions

Thank you, Joanne! We really appreciate your kind words. It's great to hear that our team’s communication and service have made a difference. We're always here to help!

Rated 5 out of 5 stars
Healthcare Solutions logo

Reply from Healthcare Solutions

Thanks, Simon! We’re so glad to hear you found our staff kind and helpful. Appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Jaqueline Kent Cane

I love my new cane! I’m in my 40s and need walking assistance so I wanted something with a little pizzazz. This is perfect. Healthcare Solutions was excellent to work with as well.

20 March 2025
Healthcare Solutions logo

Reply from Healthcare Solutions

Thanks so much for your kind words! We're thrilled to hear you found a cane that not only offers support but brings some style too. It was a pleasure helping you find the perfect fit, and we're always here if you need anything.

Rated 5 out of 5 stars

Great product great people

You folks always have what I want and deliver as promised. Crystal is a star.

19 March 2025
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Reply from Healthcare Solutions

We really appreciate that! It means a lot to hear you’ve had such a positive experience with us, and we couldn’t agree more, Crystal is a star! Thanks for your continued support. We’re always happy to help!

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