Gym and Fitness Reviews 

4,276
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fitness gear, noting that orders arrive promptly and function reliably for home gym setups. Consumers also deeply appreciate the knowledgeable employees who offer valuable guidance and keep buyers thoroughly informed throughout the entire purchasing journey. Buyers often note the smooth ordering process and the professional assistance provided when selecting heavy equipment. However, some people mentioned that deliveries occasionally arrived without any prior notice or tracking updates from the courier service. A few reviewers additionally reported experiencing minor inconveniences, such as receiving shipments with missing parts or encountering unexpected delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting solid equipment quality and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently highlighting fast shipping times,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the equipment as solid,... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and readiness to help... See more

Service

Customers had positive experiences with service, noting that the entire process was smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,276)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

This purchase was ok but a recent…

This purchase was ok but a recent larger outlay we made on one of their Saunas ($5k) resulted in very little post sale service nor offer of adjustment when we contacted them about the sauna requiring a direct circuit (ie, an additional considerable expense as advised by the electrician). This was not disclosed on their website or during the purchase but later confirmed by them over the phone. They are very focussed on the sale but not much afterwards. Requested a cash adjustment to compensate for the omission but heard nothing since.

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Greg,

Thank you for your review, we are glad to hear that your recent purchase went well and that you're happy with the product!

We are sorry to hear that you are unhappy with your sauna purchasing experience and as discussed, we encourage you to pursue this directly with the Revel team as this was purchased directly from them through their website.

If there's anything that we can help you with please don't hesitate to reach out to us here at GAF and we will gladly assist you :)

Happy training!
GAF Team

Rated 5 out of 5 stars

I always enjoy purchasing from Gym &…

I always enjoy purchasing from Gym & Fitness. I like the personal engagement and desire to service their customers needs.

13 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jarryd,

Thanks so much for your kind words! We really appreciate your continued support and are glad to hear you enjoy shopping with us. Providing a personal and helpful experience is something we truly value, so it’s great to know that’s coming through. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

The C20 is an incredible machine

The C20 is an incredible machine. It's amazing quality and very happy with our purchase. Jonathan from the sales team was extremely helpful and communication was great. Would definitely recommend.

17 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Melanie,

Thanks so much for your kind words! We’re thrilled to hear you’re loving the C20 and that it’s living up to expectations in both quality and performance.I’ll be sure to pass your feedback on to Jonathan. He’ll really appreciate the shoutout!

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. And communication was great.

13 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bobby,

Thanks so much for the kind feedback! We’re really glad to hear you found everything easy to deal with and that communication was great throughout the process. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very happy with my G6

Very happy with my G6, the guys were great to deal with and very helpful.
Quality products and sevice

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matthew,

Thanks so much for the great feedback! We’re really happy to hear you’re enjoying your Force USA G6 and that the team was helpful along the way. It’s great to know the quality and service met your expectations. We really appreciate your support and hope you get plenty of great workouts out of it!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great quality equipment

Great quality equipment at a very reasonable price. Delivery was quite fast once it left the warehouse and after sales assistance was surprisingly good.

8 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Kat,

Thanks so much for your kind feedback! We’re really pleased to hear you’re happy with the quality of the equipment and found the pricing reasonable. It’s also great to know delivery was fast once it left the warehouse and that our after-sales support exceeded expectations. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch, and the item arrived in perfect condition

7 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dan,

Thanks so much for your feedback! We’re really glad to hear your order was dispatched quickly and arrived in perfect condition. Enjoy your new gear, and we hope to assist you again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Lachy was fantastic to deal with

Lachy was fantastic to deal with. Offered info on the equipment, and was patient as i took my time to consider the purchase.

Service at the warehouse is smooth and friendly, the whole experience is always great.

Range of equipment is amaxing and the showroom is really well presented and welcoming.

Thanks and see you on the next one!

12 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jack,

Thanks so much for the amazing feedback! Great to hear Lachy looked after you and made the process easy and patient while you were deciding. We’re also really glad you enjoyed the showroom experience and smooth warehouse service. We appreciate your kind words and support. We’ll be here when you’re ready for the next one!

Happy training!
GAF Team

Rated 5 out of 5 stars

Exactly what I was after and delivery…

Exactly what I was after and delivery was quick

9 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Scott,

Thanks for the great feedback! Really glad to hear it was exactly what you were after and that it arrived quickly. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product

6 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sam,

Thanks so much for your feedback! Really glad to hear you’re happy with the product.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great business to deal with

Great business to deal with. Quick response, fast shipping and quality gear.
Thanks team.

10 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

We appreciate the great feedback! Glad to hear everything arrived quickly and you’re happy with the gear. Thanks for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Bang for buck!

Great pricing and efficient delivery time. Seamless process.

10 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nic,

Thanks so much for your feedback! We’re glad you found the pricing competitive and the delivery quick and efficient. Great to hear everything went smoothly from start to finish!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very Easy to order and get help with…

Very Easy to order and get help with any questions you have about products. Made a large order during the free shipping offer and was very efficient getting to me. All items were packaged properly and safely made it to my address. Would be my number one option for anything home gym related due to the amount of options and pricing.

10 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Phill,

Thank you for the detailed feedback! Glad to hear the ordering process was easy and that our team could help with your questions. It’s great to know your order arrived safely and efficiently, especially during the free shipping offer. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

EXCELLENT SERVICE

Their support/sales team are responsive with all my queries and have been patient with all my questions regarding the compatibility/features of the equipment. Shoutout to John! ⭐️⭐️⭐️⭐️⭐️

19 April 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi MB,

Thanks so much for the kind words! We’re really glad to hear our support and sales team were able to help with all your questions and that the info around compatibility and features was clear. We’ll be sure to pass your shoutout on to John ⭐️ We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

A GREAT PRODUCT!!

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!!
Construction took time, but we did it in about 10 hours, the instructions were good, we had some help through a youtube Video and it ended up easy, cabling realy tight and adjustable, everything is heavy and really solid - simply a great product!!

8 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Brad,

Thanks so much for the detailed feedback! We’re really glad to hear your C20 arrived promptly and is exactly as expected. It’s great to know you found it solid, smooth, and worth it, and that the setup went well with the instructions and a bit of YouTube help. We appreciate you taking the time to share your experience!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service

Great service, the staff followed up wiht a call. all equipment arrived on schedule and wiht out a hitch. Good job.

8 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Peter,

Thanks so much for your kind words! We’re really glad to hear the follow-up call and delivery all went smoothly, and that your equipment arrived right on schedule. We appreciate your feedback and support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Indigo was awesome to deal with.

Indigo was awesome to deal with.
Went over and above to get me the info I needed to make a purchase from interstate and then looked after me with a great deal.
Not the first Gym and Fitness purchase I've made and wont be the last.
Well done.

8 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Wayne,

Thanks so much for the great feedback! We’re really pleased to hear Indigo was able to help you out and go the extra mile with the info and a great deal, especially from interstate. It’s awesome to know you’ve come back to us more than once, we really appreciate your ongoing support.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Adrian,

Thanks so much for your feedback! We’re really glad to hear you’re happy with the product and found it to be good value. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great first had experience…

Great first had experience from persons that know their gym equipment.

7 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Brenden,

Thanks so much for the kind words! We’re really glad to hear you had a great first-hand experience with our team. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Good advice

Good advice, good deal, prompt shipping and easy communication. Can't fault them, did my research, always contactable and very helpful, now I just need to get massive.

31 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi MVP,

Thanks so much for the awesome feedback! We’re really glad to hear you had a smooth experience with the team, from the advice and deal right through to shipping and communication. Sounds like you’ve done your homework too! Wishing you all the best on the journey to getting massive!

Happy training!
GAF Team

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