Gym and Fitness Reviews 4,159

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness, excellent design, and overall premium feel. Many people also highlight the outstanding service, with staff members consistently described as helpful, knowledgeable, and efficient, providing great guidance and making the purchasing process seamless. The delivery service is often commended for its promptness and careful handling of items. However, some customers experienced issues with delivery times, mentioning delays or receiving incomplete orders. A few other people also felt that some parts did not align correctly during assembly, requiring additional effort.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the amazing quality of items... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, frequently praising the durability, design, and performance of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

Ok, I rang Indigo to order the 100lbs per side upgrade on my new ftr functional trainer. I was told we couldn't have 300lbs only 250lbs, confusing since the video on YouTube clearly shows that it can... See more

Company replied

Rated 5 out of 5 stars

Great customer support team, I was sent faulty lock collars, messaged support and instantly they replied back to me with what can be done. Received a quote, and they shipped the replacement free of ch... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Same Day Dispatch in Australia!

If we don't dispatch the same day, you will be eligible to claim a $100 gift voucher!

We promise to dispatch any of our customers' orders placed prior to 9am (AEST QLD) on the same day, Monday to Friday. Any orders placed outside of this time frame will be processed on the next available business day. Weekend orders will be dispatched on the following business day. QLD public holiday orders will be processed on the next business day. https://www.gymandfitness.com.au/pages/why-choose-us

Contact info


4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great value

Purchased the Centr Body Weight home gym machine. Great price, ease of ordering and delivery to Tasmania in a week. Easy to assemble and so far, working like a dream.

22 April 2026
Rated 5 out of 5 stars

Delivered on time and package was well…

Delivered on time and package was well packed.
The bench is of excellent quality.

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi David,

Thanks so much for your kind words! We're really glad to hear everything arrived on time and in great condition. It’s awesome to know you’re happy with the quality of the bench. Thanks for your support!

Happy training!
GAF Team

Rated 2 out of 5 stars

This purchase was ok but a recent…

This purchase was ok but a recent larger outlay we made on one of their Saunas ($5k) resulted in very little post sale service nor offer of adjustment when we contacted them about the sauna requiring a direct circuit (ie, an additional considerable expense as advised by the electrician). This was not disclosed on their website or during the purchase but later confirmed by them over the phone. They are very focussed on the sale but not much afterwards. Requested a cash adjustment to compensate for the omission but heard nothing since.

14 April 2026
Rated 5 out of 5 stars

I always enjoy purchasing from Gym &…

I always enjoy purchasing from Gym & Fitness. I like the personal engagement and desire to service their customers needs.

13 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jarryd,

Thanks so much for your kind words! We really appreciate your continued support and are glad to hear you enjoy shopping with us. Providing a personal and helpful experience is something we truly value, so it’s great to know that’s coming through. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

The C20 is an incredible machine

The C20 is an incredible machine. It's amazing quality and very happy with our purchase. Jonathan from the sales team was extremely helpful and communication was great. Would definitely recommend.

17 April 2026
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Reply from Gym and Fitness

Hi Melanie,

Thanks so much for your kind words! We’re thrilled to hear you’re loving the C20 and that it’s living up to expectations in both quality and performance.I’ll be sure to pass your feedback on to Jonathan. He’ll really appreciate the shoutout!

Happy training!
GAF Team

Rated 5 out of 5 stars

Versafit Home rubber mat

Received the item with care, customer service is great for follow ups, the product itself is great quality and not to mention the delivery fee is cheap compared to others. Will recommend this purchase!

15 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jessie,

Thanks so much for the great feedback! We’re really happy to hear your item arrived safely and that you’ve been pleased with both the product quality and our follow-up service. It’s also great to know you found the delivery value competitive compared to others. We really appreciate your recommendation and support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. And communication was great.

13 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bobby,

Thanks so much for the kind feedback! We’re really glad to hear you found everything easy to deal with and that communication was great throughout the process. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very happy with my G6

Very happy with my G6, the guys were great to deal with and very helpful.
Quality products and sevice

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matthew,

Thanks so much for the great feedback! We’re really happy to hear you’re enjoying your Force USA G6 and that the team was helpful along the way. It’s great to know the quality and service met your expectations. We really appreciate your support and hope you get plenty of great workouts out of it!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great quality equipment

Great quality equipment at a very reasonable price. Delivery was quite fast once it left the warehouse and after sales assistance was surprisingly good.

8 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Kat,

Thanks so much for your kind feedback! We’re really pleased to hear you’re happy with the quality of the equipment and found the pricing reasonable. It’s also great to know delivery was fast once it left the warehouse and that our after-sales support exceeded expectations. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch, and the item arrived in perfect condition

7 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dan,

Thanks so much for your feedback! We’re really glad to hear your order was dispatched quickly and arrived in perfect condition. Enjoy your new gear, and we hope to assist you again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Lachy was fantastic to deal with

Lachy was fantastic to deal with. Offered info on the equipment, and was patient as i took my time to consider the purchase.

Service at the warehouse is smooth and friendly, the whole experience is always great.

Range of equipment is amaxing and the showroom is really well presented and welcoming.

Thanks and see you on the next one!

12 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jack,

Thanks so much for the amazing feedback! Great to hear Lachy looked after you and made the process easy and patient while you were deciding. We’re also really glad you enjoyed the showroom experience and smooth warehouse service. We appreciate your kind words and support. We’ll be here when you’re ready for the next one!

Happy training!
GAF Team

Rated 5 out of 5 stars

Exactly what I was after and delivery…

Exactly what I was after and delivery was quick

9 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Scott,

Thanks for the great feedback! Really glad to hear it was exactly what you were after and that it arrived quickly. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product

6 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sam,

Thanks so much for your feedback! Really glad to hear you’re happy with the product.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great business to deal with

Great business to deal with. Quick response, fast shipping and quality gear.
Thanks team.

10 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

We appreciate the great feedback! Glad to hear everything arrived quickly and you’re happy with the gear. Thanks for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Bang for buck!

Great pricing and efficient delivery time. Seamless process.

10 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nic,

Thanks so much for your feedback! We’re glad you found the pricing competitive and the delivery quick and efficient. Great to hear everything went smoothly from start to finish!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very Easy to order and get help with…

Very Easy to order and get help with any questions you have about products. Made a large order during the free shipping offer and was very efficient getting to me. All items were packaged properly and safely made it to my address. Would be my number one option for anything home gym related due to the amount of options and pricing.

10 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Phill,

Thank you for the detailed feedback! Glad to hear the ordering process was easy and that our team could help with your questions. It’s great to know your order arrived safely and efficiently, especially during the free shipping offer. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

EXCELLENT SERVICE

Their support/sales team are responsive with all my queries and have been patient with all my questions regarding the compatibility/features of the equipment. Shoutout to John! ⭐️⭐️⭐️⭐️⭐️

19 April 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi MB,

Thanks so much for the kind words! We’re really glad to hear our support and sales team were able to help with all your questions and that the info around compatibility and features was clear. We’ll be sure to pass your shoutout on to John ⭐️ We really appreciate your support!

Happy training!
GAF Team

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