Good, quality products - both tools and templates. Handling the order before shipping took a couple days - be mindful if you are in a hurry. The packaging makes up for that in an excellent way - tidy,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a string spacing ruler. It came when I expected, and it's very good quality. I like that the markings are actually holes in the metal so you can mark the nut through the ruler. And it was a b... See more
Good product details on site, fast and efficient service. Delivered quite rapidly and directly into my post box. Very helpful people, i've been shopping there for years and will continue to do so wh... See more
The delivery took much longer than expected due to company closure. Item finally arrived yesterday. My experience with G&W: friendly communication, high quality of delivered goods and fair pricing. I... See more
Company replied
Company details
Written by the company
Welcome to Guitars & Woods - Luthier Supplies (G&W), a leading Portuguese company specializing in the manufacturing and sale of premium guitar-related products. Our extensive range includes high-quality tonewoods, precision luthier tools and templates, as well as innovative parts and jigs. Founded in 2011, G&W is built on a strong foundation of industry experience and longstanding connections with musicians, guitar makers, and technicians. In 2012, we expanded our reach by launching an online store to better serve our customers, offering them the best prices and an exceptional shopping experience. Our expertise in CNC technology and CAD/CAM software enables us to produce reliable and affordable products with a level of quality that only advanced machinery can achieve. At G&W, customer satisfaction is our top priority. Our commitment to honesty and helpful service is reflected in the numerous positive feedback we have received from thousands of customers worldwide. We pride ourselves on our efficient delivery system; if your desired product is in stock, it is typically dispatched to your nearest post office on the same day or the following day after payment clearance. For high-quality products, exceptional service, and fast delivery, choose Guitars and Woods. We are your trusted partner in luthiery. All the best, Carlos Barros Founder and Owner of G&W
Contact info
Beco do Recanto 31 - Pavilhão 4, Freamunde, 4590-348, Freamunde, Portugal
- +351255871132
- store@gnwonline.com
- guitarsandwoods.com
4.7
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package arrived quickly from across the…
Package arrived quickly from across the other side of the world.
18 December 2024
Outstanding customer care.
I needed a long radius sanding beam, to 'true up' a fretboard. I couldnt find a long one anywhere at a price i could afford. The luthier who's teaching me, recommended i check out Guitars & Woods. I did, They had what I needed, and at a great price. I'm in the UK near London, G&W are in Portugal, and its getting close the Christmas. I placed the order at 08.00 on a Tuesday and it arrived on my doorstep at 11.00 the next day, beautifully wrapped and protected in bubble wrap. Simply outstanding service and customer care. Thank you G&W... I'll be back for more. Merry Christmas.
18 December 2024
Unprompted review
They have good products and very…
They have good products and very reasonable prices, shipping was fast and all the products as sold in the store
14 November 2024
Fast shipping
13 November 2024
Terrible postal and service
Though Guitars & Woods are prompt in posting goods the carrier UPS lost the package then asked me to do their paperwork to request a 10 day investigation as to how they had lost it. After many emails and phone calls the items arrived nearly a month late. G&W's website estimated 3 to 6 days. I can understand delays but not the 26 days it took with no compensation. Until they can sort a better service I cannot make any further purchases from them.
13 November 2024
Reply from Guitars & Woods
Dear customer,
Thank you for sharing your experience and feedback. We deeply regret the inconvenience you encountered with the delivery of your package. While UPS's delay was beyond our direct control, we understand how frustrating this must have been, and we sincerely apologize for the delay in receiving your order.
We worked diligently to support you throughout this process, including shipping a replacement parcel to ensure you were not left waiting unnecessarily. We truly appreciate your patience and understanding as we worked to resolve the situation with UPS.
Thank you for giving us the chance to make things right, and we hope to serve you better in the future.
Warm regards,
Centeio @ G&W
Speedy delivery and as advertised
Speedy delivery and as advertised - will shop again
Thanks guys!
15 November 2024
Tools frets
Excellent quality products, I have built several keyboards and they have been very precise. Very serious and fast company. Thanks
16 November 2024
Good products at affordable price
Good products (tools and wood) at affordable price, well protected for shipping
10 November 2024
Great products great people
Great products great people. Always on the lookout in the site for new tools and materials.
15 October 2024
Good service
Good service. They provide good customer care and make shipments very quickly.
16 October 2024
Great products and good communication
Great products and good communication via email.
15 October 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.