Guitars & Woods logo
Visit website

Guitars & Woods Reviews 

290
•
TrustScore 4.5 out of 5

4.7

Craft Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide selection available, finding everything they need for their projects. Many highlight the fast and efficient delivery service, with items arriving quickly and well-packaged. Reviewers also appreciate the excellent customer service, noting the helpful communication and easy online shopping experience. However, some customers also noted issues with order processing and delivery, experiencing longer than expected shipping times or packages being held by customs. A few other people mentioned problems with orders not being shipped, not received, or containing incorrect items despite attempts to modify them.

What people talk about most

Product

Consumers are highly satisfied with the product quality, often describing items as good, excellent, and of... See more

Quality

People report positive experiences with quality, consistently finding products to be of good or excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting very fast delivery and... See more

Service

Reviewers highlight positive aspects of service, noting excellent and efficient experiences from start to... See more

Order

Clients share ambiguous opinions on order, with some reviewers praising the simple purchase process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good, quality products - both tools and templates. Handling the order before shipping took a couple days - be mindful if you are in a hurry. The packaging makes up for that in an excellent way - tidy,... See more

Rated 5 out of 5 stars

I bought a string spacing ruler. It came when I expected, and it's very good quality. I like that the markings are actually holes in the metal so you can mark the nut through the ruler. And it was a b... See more

Rated 5 out of 5 stars

Good product details on site, fast and efficient service. Delivered quite rapidly and directly into my post box. Very helpful people, i've been shopping there for years and will continue to do so wh... See more

Rated 5 out of 5 stars

The delivery took much longer than expected due to company closure. Item finally arrived yesterday. My experience with G&W: friendly communication, high quality of delivered goods and fair pricing. I... See more

Company replied

Company details

  1. Craft Store

Written by the company

Welcome to Guitars & Woods - Luthier Supplies (G&W), a leading Portuguese company specializing in the manufacturing and sale of premium guitar-related products. Our extensive range includes high-quality tonewoods, precision luthier tools and templates, as well as innovative parts and jigs. Founded in 2011, G&W is built on a strong foundation of industry experience and longstanding connections with musicians, guitar makers, and technicians. In 2012, we expanded our reach by launching an online store to better serve our customers, offering them the best prices and an exceptional shopping experience. Our expertise in CNC technology and CAD/CAM software enables us to produce reliable and affordable products with a level of quality that only advanced machinery can achieve. At G&W, customer satisfaction is our top priority. Our commitment to honesty and helpful service is reflected in the numerous positive feedback we have received from thousands of customers worldwide. We pride ourselves on our efficient delivery system; if your desired product is in stock, it is typically dispatched to your nearest post office on the same day or the following day after payment clearance. For high-quality products, exceptional service, and fast delivery, choose Guitars and Woods. We are your trusted partner in luthiery. All the best, Carlos Barros Founder and Owner of G&W

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(290)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Find the material you need!

Hi,

I like the site “guitars and woods”. I have ordered several items from them, mainly for refretting my guitars. I have never been disappointed. The customer service is very responsive. If you have a question to ask, you will receive a quick response. As for the delivery times for your order, don’t be in a hurry. From now on, “Guitars and woods” is my favorite store. They are very professional. I recommend this store 100%. Yours sincerely!

18 December 2024
Rated 5 out of 5 stars

Excellent products, fast service, reasonable price (and well packaged)

Excellent products, received exactly what I asked for and everything was of a high quality.

I got aniline dyes, shellac flakes, and a (gorgeous) veneer. All items were of a high quality, well packaged to minimise the risk of damage, and was shipped out quickly. The chosen shipping company got the product to me quite fast too.

Price was very fair. Not cheap, but you pay for quality, and I was pleased.

14 December 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look