Grove Ear Clinic Reviews 

205
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making them feel relaxed and well-informed. Reviewers frequently highlight the excellent service, noting clear explanations of procedures, efficiency, and a comfortable experience throughout their visit. Many people appreciate the thoroughness and care provided, leading to highly satisfactory outcomes and a smooth process from start to finish. Practitioners are often described as kind, reassuring, and attentive, ensuring questions are answered and procedures precise, contributing to a seamless and highly recommended experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and friendly... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fantastic and brilliant treatment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had the pleasure of meeting Nikki (7th August 2025) for a micro suctioning procedure, and what a fantastic job….thank you Nikki. Nikki spent several minutes explaining clearly what was e... See more

Rated 5 out of 5 stars

Excellent appointment with Kelly who explained exactly what she was doing to remove ear wax. Was able to view inside of my ears before and after far better than the syringing I have had previously. Wo... See more

Rated 5 out of 5 stars

The microsuction procedure was clearly explained and carried out with no discomfort. It was helpful to see the before and after images of the affected ear canal and lovely to get back to full stereo h... See more

Rated 5 out of 5 stars

I can hear properly again! The service was thorough but still nice and quick, and she made me feel completely relaxed throughout. Everything was explained clearly with no fuss. I’d definitely use them... See more


Company details

  1. Otolaryngology Clinic
  2. Audiologist
  3. Local Medical Service

Written by the company

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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4.9

All reviews

(205)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greeted by Kelly on time

Greeted by Kelly on time, she explained everything and showed me what was happening as the procedure progressed. She was absolutely excellent from start to finish. The procedure was a complete success, far better than the old style procedures.
I wouldn’t hesitate recommending The Grove Ear Clinic, and In particular Kelly. Thank you.

13 January 2026
Rated 5 out of 5 stars

Have just visited Nikki Osborne at the…

Have just visited Nikki Osborne at the grove clinic in Norwich, she is a lovely lady very knowledgeable and reassuring, I would give her 10 stars, after feeling as if I had a fish bowl on my head and having hearing problems, I can now hear perfectly clearly thank you so much Debbie payne.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, professional service. All explained clearly and all questions answered. Excellent service all round from booking to completion and explanation of after care as well. Would highly recommend.

2 December 2025
Rated 5 out of 5 stars

Excellent service.

Excellent appointment with Kelly who explained exactly what she was doing to remove ear wax. Was able to view inside of my ears before and after far better than the syringing I have had previously. Would certainly use again if I have similar problems.

22 November 2025
Rated 5 out of 5 stars

Excellent experience

Kelly was kind, clear and informative. She talked me through the whole process and gave me suggestions for how to reduce the likelihood of recurring ear infections.

27 October 2025
Rated 5 out of 5 stars

Should be your first choice for ear wax removal

Kelly was very understanding of how nervous I was. She spoke to me throughout the procedure and kept asking if I was ok for her to carry on as I had a stubborn bit of wax which took a little longer to budge! I highly recommend the Grove Ear Clinic

8 November 2025

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