Grove Ear Clinic Reviews 

211
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and friendly staff for providing thorough and professional care during every appointment. People also deeply appreciate the clear explanations given throughout the treatments, as well as the helpful ability to view procedure results directly on screen, which quickly leads to instant relief and restored hearing. However, some people mentioned minor challenges like unusual procedural sensations or slight logistical difficulties when arriving at the clinic. A few reviewers noted that stubborn wax took a little longer to clear or that finding the waiting room was slightly confusing at first.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendly, reassuring, and... See more

Service

Reviewers express immense satisfaction regarding the service, highlighting thorough explanations and... See more

Product

Consumers find product to be effective, experiencing instant relief and getting back to full stereo hearing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent appointment with Kelly who explained exactly what she was doing to remove ear wax. Was able to view inside of my ears before and after far better than the syringing I have had previously. Wo... See more

Rated 5 out of 5 stars

Really good experience - I couldn’t hear properly and feared I was going deaf. After clear explanation, Kelly took a look into my ears through a microscopic camera and showed me on screen what she cou... See more

Rated 5 out of 5 stars

I can hear properly again! The service was thorough but still nice and quick, and she made me feel completely relaxed throughout. Everything was explained clearly with no fuss. I’d definitely use them... See more

Rated 5 out of 5 stars

The microsuction procedure was clearly explained and carried out with no discomfort. It was helpful to see the before and after images of the affected ear canal and lovely to get back to full stereo h... See more


Company details

  1. Otolaryngology Clinic
  2. Audiologist
  3. Local Medical Service

Written by the company

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good experience

Really good experience - I couldn’t hear properly and feared I was going deaf. After clear explanation, Kelly took a look into my ears through a microscopic camera and showed me on screen what she could see. The wax (probably from using cotton buds - my own analysis) had been pushed down and had pretty much closed off my right ear canal. She used a little suction tool, cleared the lot and did my other ear too. Feel much better and don’t have to ask people to repeat themselves as much as before! Great job! The suction is a bit of a weird sensation and sound which might make you squint a bit but it’s bearable. If you follow the pre-appointment instructions by using olive oil - it makes it a reasonably quick process.

31 August 2026
Rated 5 out of 5 stars

Really helpful

Really helpful. Managed to clear my ears which a high street favourite couldn't. Better trained staff and better equipment

10 June 2026
Rated 5 out of 5 stars

Brilliant

Brilliant this was the first time i had my ears done and I was made to feel at ease. No long waits a perfect first experience.
Thank u

27 May 2026
Rated 5 out of 5 stars

Good

Good, competent service with a kind and knowledgeable approach. Would recommend!

15 May 2026
Rated 5 out of 5 stars

Cleared my blocked ear

I went in for a suspected blocked ear. My concerns were listened to, verified professional, and dealt with immediately. Its instantly cleared my blocked ear. Thank you so much!

11 May 2026
Unprompted review
Rated 4 out of 5 stars

The lady was very knowledgeable and…

The lady was very knowledgeable and professional.
The service was brilliant!
The lady even wrote me a follow up email to show the Dr as I needed a further app.
My only complaint would be that the Fakenham surgery has an out of hours door and it only opens when someone lets you in. As this was my first appointment I waited outside in the rain until someone came. This was around 15 mins.

28 February 2026

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