Gregory Pennington Reviews 61

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I was directed here by another provider and I'm so pleased I was. Been with this company now around 3 months. From start to finish was treated well did not look down on me for being in this situatio... See more

Rated 5 out of 5 stars

Over the last 12 months, I have been becoming more and more concerned about my situation, after several weeks of having the confidence to get in touch with G.P, I can honestly say I made the right dec... See more

Company replied

Rated 5 out of 5 stars

I am with Gregory Pennington and my debt has been reduced considerably only a few more thousand pounds to repay but I thank them to stop 11 creditors from asking money every week.i was down to borrow... See more

Company replied

Rated 1 out of 5 stars

Been with them a few years but dont seem to be going nowhere they are slow to respond and near on impossible to get in touch with after checking with a creditor that they said I owed 3 x more then wh... See more

Company replied

Company details

  1. Credit Counseling Service

Written by the company

Helping people deal with debt since 1993 We're proud to have helped over 400,000 people get out of debt. Whatever problems you're up against, we could help you too.


Contact info

3.6

Average

TrustScore 3.5 out of 5

61 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very pleased with Gregory Pennington,no…

Very pleased with Gregory Pennington,no more letters or phone calls from the creditors,and thanks to Gregory Pennington monthly payment to my creditors has been arranged peace of mind for me thankyou

4 November 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback - we really appreciate it. We are delighted to be able to help. Ian

Rated 4 out of 5 stars

Thankyou

Gregory Pennington best choice I've made to put my debt into the hands of these guys no contact from my creditors and all phone calls have stopped
One single monthly payment best decision ever made
Can't thank these guys enough

4 November 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback - we really appreciate it. We are delighted to be able to help. Ian

Rated 5 out of 5 stars

So efficient and helpful

So efficient and helpful. Used them after a marriage breakdown in 2008. All paid off. Became ill during 2018 and back to the guys I trust. Ive already paid half my debt off. Please consider using these highly professional people. They provide protection against creditor action as well (as much as they possibly can.)

4 November 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback - we really appreciate it. We are delighted to be able to help. Ian

Rated 5 out of 5 stars

I was in big, big trouble

I was in big, big trouble after a relationship breakdown. I've been with Gregory Pennington for around 3 years now and I'm a month away from completing a repayment plan that was, at the start well into 5 figures. I'm absolutely beside myself that I'm about to have complete control of my life again and it's all down to the wonderful people at G P in creating a plan that I can work with. If anyone reading this is in trouble and is scared, please, give these people a call. It will change your life massively for the better.

25 October 2019
Unprompted review
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Reply from Gregory Pennington

Congratulations on getting to the end and being debt free! I am sure you will understand if I say that we hope you never need to use our services again. Thank you for the kind recommendation. Ian

Rated 4 out of 5 stars

Only been with them a few months

Only been with them a few months and so far so good. The only criticism I have is the communication and the not so friendly user website for members. I have emails sent by debtors and find it hard to upload these to the site.

5 October 2019
Unprompted review
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Reply from Gregory Pennington

Thanks Kelly - our online service is being developed with new functionality added almost every week. We now offer access to some great shopping discounts as well as the ability to speak to a GP via a video call. We hope you like it! Ian

Rated 5 out of 5 stars

I didnt know what to do or were to…

I didnt know what to do or were to turn, until i come across Gregory Pennington, the person dealing with my debt was a lovely person called Ethan, i can honestly say he was 100% understanding and talked me through all my options ( thanks Ethan) today i have 1 simple payment going out each month and no one chasing me any more. Would recommend them to anyone.

4 October 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback - we really appreciate it. We are delighted to be able to help. Ian

Rated 5 out of 5 stars

Gregory Pennington best decision ever

Gregory Pennington best choice I've made to put my debt into the hands of these guys no contact from my creditors and all phone calls have stopped
One single monthly payment best decision ever made
Can't thank these guys enough

4 October 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback - we really appreciate it. We are delighted to be able to help. Ian

Rated 5 out of 5 stars

Gregory Pennington gave me my life back

a friend recommended Gregory Pennington to me after my debts mounted up after a relationship breakdown. i took the step and contacted them. i spoke to an advisor called Mike Pritchard who was so helpful and empathetic. within an hour he took all my worries away. he gave me my life back after i was so close to taking it due to the stress and anxiety of debts that had been left for me to pay. a payment plan was set up that i could afford. i didn't have to do anything it was all done for me. if i am unsure of anything i am put at ease after a phone call. i cant thank the company enough i highly recommend them. thank you Gregory Pennington

4 October 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback and the recommendation - we really appreciate it. We are delighted to be able to help. Ian

Rated 5 out of 5 stars

Very happy

Over the last 12 months, I have been becoming more and more concerned about my situation, after several weeks of having the confidence to get in touch with G.P, I can honestly say I made the right decision. The one person who’s been dealing with me is James Dawson, he has been so helpful, during the initial set up and the last few weeks, I have felt a lot more my old self. So if you’re ever thinking about making the call, then do it, trust me you will feel better.

25 September 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback and the recommendation - we really appreciate it. We are delighted to be able to help. Ian

Rated 5 out of 5 stars

Highly recommended

Lots of information and they keep you informed throughout. The set up process is straightforward and easy to understand, friendly and helpful staff. Every time a payment is paid out to a creditor you are informed. Highly recommend if you are looking for help with debt👍

4 September 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the great feedback and the recommendation. Ian

Rated 5 out of 5 stars

No more sleepless nights

I only started my plan in June but so far so good.
Once I plucked up the courage to ring I was so glad I did. After a lengthy supporting phone call my plan was arranged and now I can sleep at night knowing there is light at the end of the tunnel. It may take time but I know I’ll get there.
Every step of my plan was explained fully in plain English, no jargon, no hidden small print, so easy.
I’ve never once been made to feel silly for getting myself into trouble and from what I’ve read I’m know I’m not alone, it can happen very easily to absolutely anyone.
If I have any worries or questions I drop an email , usually receiving an answer within the day.
If you’re looking for help pick up the phone, there’s nothing to lose .
The only negative I would say is I wish I’d done it sooner !!

4 September 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for the lovely feedback. Your story is very common - for many people the hardest step is the first one - picking up the phone and speaking to somebody about their financial problems. We are so pleased to be able to help relieve some of the stress that problem debt can bring. Thank you, Ian

Rated 1 out of 5 stars

Gregory Pennington AVOID LIKE THE PLAGUE!!!

Gregory Pennington are simply appalling.
Its far from debt management and more we sant our fee we want our fee.
They basically send a letter to your creditors and then they charge you £90 per month to send a payment out.
God forbid you need help expect a 6 week wait which is common and they wont even look at a letter from your creditors for a number of weeks.
They appear to be buying the competitors so you have no option but to use them DONT.
Go to STEPCHANGE as the service here is disgusting.

21 August 2019
Unprompted review
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Reply from Gregory Pennington

We are sorry that you feel that you didn't get value for money for the fee that we charge for our service, which is 18.5% of your monthly payment up to a maximum of £90. We would love the opportunity to address your concerns directly, so please drop me an email to ian.williams at gregorypennington.com. Thank you, Ian

Rated 5 out of 5 stars

well recommended stops all the worries…

well recommended stops all the worries
snd stress clear your Debts snd get yourself
clear. with good plans

7 August 2019
Unprompted review
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Reply from Gregory Pennington

Thanks for the feedback and the recommendation. Ian

Rated 3 out of 5 stars

Would recommend

Would recommend

Found them online and have been using them for 6 months now. Don't put it off, make a call and get it sorted. I definitely feel a lot less stressed and that is thanks to the friendly service that GP offer.

Yes, there are free services available, can't say I've tried them but as of yet, I have no issues in paying for the service I have received.

My only negative is the automatic communication. It isn't accurate to what has been discussed with an advisor and causes unnecessary stress. Needs to be fixed

7 August 2019
Unprompted review
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Reply from Gregory Pennington

Thanks for the recommendation - and the useful feedback, which I will follow up. Ian

Rated 4 out of 5 stars

Give them a go

I got myself into 5k worth of debt and found these guys online. They were helpful from the start and upfront about their fees. Anyone who says its a con is stupid because everyone needs paying and its not a free service.
Overall very happy. 4 stars instead of 5 as i am still using them.

7 August 2019
Unprompted review
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Reply from Gregory Pennington

Thanks Laurence - hopefully we'll be able to earn 5 stars from you eventually! Ian

Rated 4 out of 5 stars

They changed my life

I would give 5 stars but I'm still using them so can't give a completed review as I have not repaid my debt yet so can't comment on the full process. HOWEVER, from what I have seen and dealt with, they have been great. Between myself and my partner we have 5 credit cards totalling over £17k in debt. I had no idea how we was going to repay it and each month we would pay the minimum payment and then live off the credit card because we were short for bills. I found Gregory Pennington online and had no real intension of getting in touch because I didn't want to face the embarrassment of talking to someone about my situation. Anyway, they called and I ignored it. Thankfully though, they advised they would call one more time and I plucked up the courage to answer. I didn't know what to expect or of they were even going to be able to help but after a long and supportive phonecall they had put me on a debit management plan that reduced my payments by £300 a month, meaning I could finally stop using the card to live and start paying it back! They gave me lots of different options and advised which one would suit my needs/situation best. Now...i don't lay awake at night worrying about my debt. They are also just a text away should I have a question or need support. If you are in debt, I get it, its hard to open up to people but this company really had changed my life!

7 August 2019
Unprompted review
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Reply from Gregory Pennington

Thank you for taking the time to share your story. Its one we hear often: taking the first step of speaking to an advisor about your debt problem is often the hardest part. We are so pleased that we've been able to help. Ian

Rated 1 out of 5 stars

So whatever you do don't use these…

So whatever you do don't use these people its a con. They take on any debt and deal on your behalf, the first scam is they take a percentage of what you pay so if you agree £80 a month they take £25 so your only paying off £55 (they call it admin fee...yeah right) Next part of there scam if you want to pay the debt of in full and want a settlement figure unless you can prove where you got the money from they won't help you, your better off contacting the other companies direct and getting the figure yourself as it will be far less than what Pennington quote and you won't have to pay there sky high admin fee, they don't get you out of debt they put you further in it.

6 July 2019
Unprompted review
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Reply from Gregory Pennington

I am sorry that you weren't happy with our service. Our Debt Management Plans do carry a fee - something that we are upfront about. It is 18.5% of your monthly payment (with a minimum of £38.50 and a max of £90). We aim to provide customers with a first class service in return for this fee, but of course it is your choice if you wish to do this or go to a provider of fee-free DMPs. We also offer a Settlements service for those who have a lump sum and want us to negotiate with lenders on their behalf. Over the last three months we've averaged a saving of 36% for our Settlement customers. Our fee for Settlement is 25% of the amount that we save you, capped at £2,000. We will always require proof of where any lump sum for debt settlement has come from - this is to comply with anti money laundering regulations. Ian

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