Money Wellness Reviews 4,397

No one answers the phone! You lot do not listen! Live chat is useless because it does help with DRO questions!😡😠

Tge service I recieved was excellent and very quick.

Absolutely horrendous. Both me and my partner were setting up a DRO, mine has been confirmed and set up however my partner never got his call back. We called an hour before his phone call to confirm they had the correct number and that they would definitely call him to which they confirmed yet nothing came through.
We have called every single day for 2 weeks straight yet after being on hold for over 2 hours at a time we give up. We’ve pressed the option for a call back but again, nothing. We have emailed all the email addresses we can find but they all have automated responses and don’t actually do anything.
We’re now at the end of our ‘breathing space’ and are expecting the companies we owe money to start getting back in touch. For an already stressful time they are making it so much worse! It’s literally impossible to speak to someone.

I rarely leave reviews, but after my recent experience I feel people should know what to expect.

I contacted Money Wellness to arrange a Debt Management Plan because I was already under financial pressure and needed proper support. The first phone call lasted around an hour and initially gave me confidence. The adviser (rebecca) was polite, explained the different debt solutions, talked through my situation in detail, and made it sound like the process would be handled smoothly.

Unfortunately, everything after that was disappointing.

I was told I would receive an email after the call with the next steps and documents. That email never arrived. I then spent days trying to contact them again by phone with little success. Eventually, around a week later, they contacted me and admitted there had been a mistake on their side with the email process.

They then sent the documents, but the paperwork created even more confusion. I was expecting something clear to sign so the Debt Management Plan could begin, but instead I received a long document explaining the process with no obvious place to sign, no clear instructions, and no indication of what was required from me.

I tried emailing for clarification and received no response. I tried calling again and was left on hold for a very long time before giving up. At a time when creditors are already chasing me and stress levels are high, being ignored and left in limbo is the last thing anyone needs.

My Debt Management Plan was supposed to start today, yet I still have no confidence that anything has actually been set up properly. No clear communication, no timely updates, no easy way to speak to someone, and no reassurance while creditors continue contacting me.

The most frustrating part is that debt advice services deal with vulnerable people who are already anxious. Communication, accuracy and reliability should be the absolute minimum standard.

Based on my experience, the initial call was professional, but the follow-up service has been poor, disorganised and stressful. I hope this review encourages them to improve their communication and case handling because people contacting them are often already in difficult situations.

The most amazing service and people would recommend to anyone needing advice and help with any money problems if just to talk best all round

Helpful friendly service and everything promptly sorted

So pleasant, polite, and they couldn't help anymore than they did. Outstanding,

I simply cannot thank MW enough.
The weight of the world has been taken away from me and I’m sleeping properly for the first time In 2 years.
Outstanding service. Thankyou. CJ

My experience was great with the person I spoke with the only issue is with IT I kept getting messages when I already done it but that wasn’t much of a problem as I kept getting lots of messages from creators, MW helped with my DRO and guided me and simplified things I did not understand and the weight of my shoulders as soon as I finish that phone call and now no I don’t get any emails or messages from creditors thanks again

did not even bother to call in first instance a very strrsdful tine very unhappy added to stress

Josh and Andrew were both very helpful, kind and understanding throughout the process. They explained everything clearly, kept me updated, and made the DRO process feel much less stressful. I really appreciated their patience and support. The service was professional, reassuring and easy to follow. Thank you very much for all your help

Had I known all the searching for paper work and sending info was going to lead to only a breathing space of 1 month and no debt solution. I would not have bothered in the first place.
Today is the 8th, and my email box is full of debt collections asking to reinstate my payments after only coming out of breathing space yesterday the 7th.
You just put me through a whole lot of stress only to go back on what I was informed to receive debt cancellations.
My mental health has been affected by all this more than before.

I am still waiting for a copy of my insolvency, have been in touch with citizens advice and they said could you get them to send me one as Baliffs want a copy. Thank you.

Very understanding when helping me sort my finances out

Brilliant service provided by Money Wellness from start to finish. Niamh was especially helpful and understanding, a credit to Money Wellness. Highly recommended.

Absolute great service and fully guard u through everything u need along the way

Absolutely fantastic company, made my experience a non judgemental, friendly and extremely helpful one. Thanks to Money Wellness expertise i am now debt free.

Everyone i spoke to was really kind they made no judgement very easy to talk to very helpful and took their time to make sure I totally understood what was going on and what the next steps were

The whole experience was relaxed and non judge mental, I was so worried but they made it easy as long as you have all the info required from the start.