Green Spirit Horticulture Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and often free delivery, noting that items arrive quickly and are well-packaged. Many people appreciate the quality of the products and the excellent service received, with staff being described as helpful and professional. Reviewers also highlight the good value and various payment and delivery options, making it easy to shop. However, some customers experienced issues with incomplete orders or missing components, leading to frustration and the need for cancellations. A few other people also felt that shipping problems, sometimes out of the company's hands, caused delays in delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting its speed and efficiency. Many... See more

Product

Reviewers highlight positive aspects of product, often stating they would buy again due to good value and... See more

Service

Users describe positive interactions with service, often highlighting great product and service experiences.... See more

Order

Reviewers mention positive feedback about order experiences, with many customers praising the quick arrival... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service. These guys have so many options of payment and delivery it makes it really easy to shop with them. this time I had to have the products dropped of at my local newsagents. They al... See more

Company replied

Rated 5 out of 5 stars

Excellent shops Sheffield and Barnsley, with great staff that are happy to help you with any information you may need. Its my to go to for any growing needs.

Rated 5 out of 5 stars

I wish I could give a great review. Placed an order on the 5th and only half has arrived. Was supposed to get a hygrometer with probe. It came with no probe. And tried contacting via webchat and e... See more

Rated 5 out of 5 stars

Fantastic service. Had a small issue with a product that needed returning. No fuss, no problem just dealt with quickly and professionally. Would highly recommend.

Company replied


Company details

  1. Garden Center
  2. Garden Building Supplier

Written by the company

Green Spirit Hydroponics is a South Yorkshire based hydroponics retailer offering high-quality lighting, filtration, growth media and nutrients and more. first opening in 2004 in a small castle market stall which has since evolved and grown into one of the larget hydroponics distributors in the uk!


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(236)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garden pots

There was a problem and my order didn’t arrive. I contacted the company and they were so apologetic and immediately dealt with the order that arrived very rapidly! Packaged with care and containing a garden gift. A real turn around to my views!

29 April 2022
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

thank you very much for your feedback :) happy gardening! :D

Rated 5 out of 5 stars

Best service going 👍

Had a great experience with green spirit hydroponics, ordered on line , I made a mistake and emailed them and a really helpful guy phned me 1st thing next morning and sorted it , got my item like rapid delivery, was a very satisfied customer 👍

22 April 2022
Unprompted review
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

thank you very much for shopping with us matey :) we are always happy to help :D happy gardening!

Rated 1 out of 5 stars

Hugely disappointing service

Read great reviews for this company so was happy to place an order. Turns out the advertised price of the items I wanted was incorrect on their website and they contacted me to say this. Fair enough. I asked them to refund that part of the order and send out the other items that formed my order. I was assured that this would be done. However this has not happened despite repeated attempts to contact them over the past number of weeks. Very disappointing service all round.

4 February 2022
Unprompted review
Rated 1 out of 5 stars

Six months of waiting

I bought a tent from these chaps. Some parts were missing. I'm told to wait for some replacement parts, it'll be sorted soon apparently. SIX MONTHS pass. Finally I give up and ask to return and refund the tent. Now I'm told to pay for return postage (just under £25 with DHL) out of my pocket if I want a chance of a refund.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Great Service and Product

Placed the order online I had a small hiccup with delivery only part of my order arrived but once I made contact it was all sorted with no hassle. Great friendly service and the products are really good.

20 October 2021

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