Benchmark Kennels Ltd Reviews 79

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude throughout the entire process, from design to installation. Many people highlight the excellent service, noting the efficiency and ease of their experience, along with the high quality of the products. The delivery and installation teams are frequently commended for their hard work, punctuality, and attention to detail. However, some customers also noted issues with damaged products upon arrival, attributing this to insufficient packaging. A few people experienced problems with missing parts or poorly executed additions, requiring follow-up visits. There were also instances where communication regarding complaints was difficult, with some reviewers mentioning a policy of only handling complaints in writing, which led to frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and efficiency... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism and efficiency from... See more

Product

Consumers find the product to be positive. Many reviewers express satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service. Customers were kept informed throughout the... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Very well made kennels, can highly recommend. All members of staff from purchasing the kennels through to the build were very helpful and great at their jobs. We were amazed that the two people buil... See more

Rated 5 out of 5 stars

Absolutely amazing experience with Bench Mark Kennels. From start to finish, everything was easy and very professional! Jamie was great with the design process and Scott & Nathan were incredible throu... See more

Rated 5 out of 5 stars

I had a dog kennel installed today and can't thank Scott and Nathan enough for their hard work and dedication, especially after they had driven over 6 hrs to get to me. The quality and workmanship wa... See more

Rated 5 out of 5 stars

Had a lovely experience with our purchase from benchmark kennels. Brogan and Liam came to deliver and build our shed. They were really pleasant and extremely hard working. It took just over an hour an... See more

Rated 2 out of 5 stars

Began really helpful with good communication. Install date had to be altered due to sickness which was fine and well communicated. Kennel was put up and was all good except the galv pack was missing... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Sales people on the phone were incredibly helpful, answering all of my questions, giving me numerous options with measurements and combinations of kennels to suit my needs. They were cl... See more

Rated 5 out of 5 stars

This has genuinely changed my life and experience with my dog , I feel very relaxed knowing he has a great house to not only sleep in but to chill in . A huge thanks to the team who came and installed... See more

Rated 5 out of 5 stars

I recently had Benchmark Kennels come to my home, to assemble a shed in my back garden. I was extremely pleased with the service from both Brogan and Scott. They had excellent customer services, com... See more

Rated 5 out of 5 stars

Just had our double bay dog kennel installed by Shaun and Simon from Benchmark and it looks great. It seems professionally put up and it took them a good 2-3 hours to build so it wasn't a rush job. Bo... See more

Rated 5 out of 5 stars

We had a bit of a delay getting our kennel due to delays in delivery’s of some metalwork but I was kept informed throughout.Had our kennel delivered today by Simon & Shaun & they were great. They too... See more

Rated 5 out of 5 stars

Brilliant job done today by Simon & Saun.. From start to finish they were on the ball & the end result is a perfect set of triple kennels!! Couldn't recommend this company any higher.. Brilliant thank... See more

Rated 5 out of 5 stars

From enquiry to build Benchmark have been outstanding, I wanted some slight modifications to the standard layout and they did everything spot on. Delivery and install was booked for 3 weeks after or... See more

Rated 5 out of 5 stars

So I had Nath and Simon today build up me duel kennels… lovely lads, nothing was a problem.. did the job without eating coffees even tho I asked, they were more focused on what they were doing, kenne... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Ordering was so easy with Jordan. Communication great. And the installation by Mark and Scott was perfect. Our dogs are going to love their new space!

Rated 5 out of 5 stars

Shaun and alens - (The team)were polite and did a great job installing my kennel. The stuck to times and notified me of their arrival time. They made sure they completed the job and that I was satisfi... See more

Rated 5 out of 5 stars

Great people to deal with. From start to finish was a pleasant experience. They made a really good effort to fit us in, the fitters ( Nathan and Will) were lovely and worked solid from the moment t... See more

Rated 5 out of 5 stars

From initial Ordering to final installation Benchmark kept me informed throughout. The installation team, compromising of Liam & Nath, was extremely good. They advised all points and it fit exactly wh... See more

Rated 5 out of 5 stars

From the first telephone conversation to completion the company have been totally professional and incredibly quick in delivering and installing the new kennels. Everyone involved has been excellent,... See more

Rated 5 out of 5 stars

Arrived when they said they would, got to work immediately & installed the kennel precisely as and where I wanted. Scott & Allen’s (?) (didn’t quite get his name. ) were really friendly and explained... See more

Rated 4 out of 5 stars

Installers were really good, namely Simon and Brogan. There was a slight issue on the day whereby a door didn’t fit properly so they had to come back the next day to rectify it. I knew when they were... See more

Rated 4 out of 5 stars

Very good dog kennels had a few issues trying to order the kennel but other then that everything went really smoothly Nath and Simon fitted our kennel and did a really good job made sure the kennel wa... See more

Rated 5 out of 5 stars

I liaised with Jordan back and forth for many days, making sure that the right kennel was ordered for my GSD. Jordan was extremely patient and helpful with the entire process, swapping sketches and me... See more

Rated 5 out of 5 stars

I'm very happy with the purchase I made with benchmark kennels, it's very sturdy and looks professional the staff who came out and fitted was very friendly and left the property tidy thanks again brog... See more

Rated 5 out of 5 stars

Excellent service from start to finish.. purchasing was easy Brogan and Simon who installed the kennel were quick very efficient and extremely polite Would deffinately recommend

Rated 5 out of 5 stars

Excellent service highly recommend from the first phone call to fitting very easy to deal with. Paul and Simon the fitter’s excellent workmanship thanks guys

Rated 5 out of 5 stars

Arrived on time, weren't phased by having to take branches off a tree. It was a bit of an awkward place, tight to work in, and it was when we had the heatwave. Shaun and Alens were amazing. Kennel up... See more

Rated 5 out of 5 stars

Brogon & Alens provided great customer service was reliable, friendly and carried out the assembly of the kennel efficiently and swiftly. Great work guys thank you! Overall great customer service... See more

Rated 5 out of 5 stars

Absolutely amazing service from bench mark kennels, from buying to sorting out delivery and the installation was done professionally and quick Simon and Nath did an amazing job, really happy with the... See more

Rated 5 out of 5 stars

Simon and Brogan did a fantastic job installing the kennel and completed the job very efficiently We are very pleased with the end result

Rated 5 out of 5 stars

Great communication throughout from Jamie, very helpful with design and installation dates, the installation team, Brogan, Shaun and Adam were excellent going above and beyond, finishing off with floo... See more

Rated 5 out of 5 stars

Lovely chaps who come to fit the kennel. I got the 8 by 6ft kennel and they was done in a hour and was very professional. Jamie and Shaun are both brilliant 👍

Rated 5 out of 5 stars

Mark & Nathan were great! They did everything we wanted and looks phenomenal well done guys and thanks again

Rated 5 out of 5 stars

Deal with Jordan, and I’m not an easy customer to deal with. Moved dates etc and he handled it all perfectly. Recommend and would use again

Rated 5 out of 5 stars

Amazing work from the guys (think his name might have been Scott) that came and built up my kennel.


Company details

  1. Garden Building Supplier
  2. Cattery
  3. Kennel
  4. Shed Builder

Written by the company

Benchmark Kennels is a leading UK manufacturer of animal housing solutions, ranging from dog cabins, kennels, and catteries, to commercial units. Safety and comfort is at the heart of what we do, and our products are designed with this in mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

79 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Good product

I liaised with Jordan back and forth for many days, making sure that the right kennel was ordered for my GSD. Jordan was extremely patient and helpful with the entire process, swapping sketches and measurements, giving me full confidence in this product. The kennel was built by John and Danny, who were also super lovely and very efficient. My boy loves his kennel, thank you.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

From the first telephone conversation to completion the company have been totally professional and incredibly quick in delivering and installing the new kennels. Everyone involved has been excellent, especially Bro and John today who installed the kennels. I was kept informed re times etc and couldn't be happier with the end result. Excellent service all round.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great communication, great product, great team.

Great communication throughout from Jamie, very helpful with design and installation dates, the installation team, Brogan, Shaun and Adam were excellent going above and beyond, finishing off with floodlights in order to finish the job on the day, despite having a long journey home. Would highly recommend to anyone.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Duo pent Timber Kennel 15ft x 4ft

From initial Ordering to final installation Benchmark kept me informed throughout. The installation team, compromising of Liam & Nath, was extremely good. They advised all points and it fit exactly where it was intended to without issues. I would recommend Benchmark to any one, it's been a very good experience.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the kennel

We had a bit of a delay getting our kennel due to delays in delivery’s of some metalwork but I was kept informed throughout.Had our kennel delivered today by Simon & Shaun & they were great. They took their time explaining how to assemble the kennel, it’s not up yet but the parts look a good quality.
Thank you

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant set of triple kennels

Brilliant job done today by Simon & Saun.. From start to finish they were on the ball & the end result is a perfect set of triple kennels!! Couldn't recommend this company any higher.. Brilliant thank you

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great people to deal with.

Great people to deal with.
From start to finish was a pleasant experience. They made a really good effort to fit us in, the fitters ( Nathan and Will) were lovely and worked solid from the moment they arrived to get it in place.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Dog Kennel Installation

I had a dog kennel installed today and can't thank Scott and Nathan enough for their hard work and dedication, especially after they had driven over 6 hrs to get to me. The quality and workmanship was excellent. They were both lovely and personable which adds to the whole package. Also, a shout out to Jordan in the office who went through the order with me and was very patient and made sure I was happy with everything.
Thankyou Benchmark Kennels. I would highly recommend them. Fantastic job and all round experience. Would definitely use again in the future.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

5 stars !!!!!

Absolutely amazing experience with Bench Mark Kennels. From start to finish, everything was easy and very professional! Jamie was great with the design process and Scott & Nathan were incredible throughout the delivery and fitting stage. No hassle or mither whatsoever, pleasant to deal with and the dog absolutely loves his new bespoke space. After care info is great too ⭐️⭐️⭐️⭐️⭐️

27 October 2025
Unprompted review
Rated 4 out of 5 stars

Very good dog kennels had a few issues…

Very good dog kennels had a few issues trying to order the kennel but other then that everything went really smoothly Nath and Simon fitted our kennel and did a really good job made sure the kennel was spot on before leaving

17 October 2025
Unprompted review
Rated 5 out of 5 stars

100% Quality Product and Service…

From enquiry to build Benchmark have been outstanding, I wanted some slight modifications to the standard layout and they did everything spot on. Delivery and install was booked for 3 weeks after ordering, even received a final call before to ensure everything I ordered was completed. Install day arrived, Jamie and Jordan arrived at 08:00am prompt. I showed them. Where the kennel block was going and the cracked on. Both were very polite and professional. They completed the full installation in one whole morning being sure to respect my property during and after the build was complete. Everything was left clean and tidy. I was then shown around the build to ensure there were no issues and to complete the sign off.

I would definatley recommend using Benchmark if you are in need of a kennel block, the quality is far better than what I've seen elsewhere, I would not hesitate to use them again.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Best dog kennel supplier

I'm very happy with the purchase I made with benchmark kennels, it's very sturdy and looks professional the staff who came out and fitted was very friendly and left the property tidy thanks again brogan and Scott for the install.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

So I had Nath and Simon today build up…

So I had Nath and Simon today build up me duel kennels… lovely lads, nothing was a problem.. did the job without eating coffees even tho I asked, they were more focused on what they were doing, kennels look fab dogs love them so I love them! Thanks again
Defo deserve more than £10 off the boss

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Installation of a shed

I recently had Benchmark Kennels come to my home, to assemble a shed in my back garden. I was extremely pleased with the service from both Brogan and Scott. They had excellent customer services, communicated well and kept me informed through the whole process. They got straight to work, I could tell the they took pride in their work and finished the product with high standards. They were a great team. I would highly recommend them to anyone needing their services.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

4 run kennel

Very well made kennels, can highly recommend. All members of staff from purchasing the kennels through to the build were very helpful and great at their jobs. We were amazed that the two people building the kennel (Brogan and Alens) turned up on the day as planned as we had gale force winds and torrential rain. They built the kennels under horrendous conditions and we are extremely pleased with their job. Well done to all concerned, we will definitely be recommending you.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great work Brogon & Alens!

Brogon & Alens provided great customer service was reliable, friendly and carried out the assembly of the kennel efficiently and swiftly. Great work guys thank you!

Overall great customer service from start to finish, kept up to date on order, frequent delivery updates fabulous experience will be a returning customer in the future.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Shaun and alens

Shaun and alens - (The team)were polite and did a great job installing my kennel. The stuck to times and notified me of their arrival time. They made sure they completed the job and that I was satisfied before leaving. Great work and customer service very happy Thankyou again

28 August 2025
Unprompted review

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