GotRentalCars.com Reviews 

Actually perfect.

Very easy to book and clear information. Competitive prices.

We used Gotrentalcars last year without issue. This year i booked for our upcoming trip an identical car - SUV or similar. When the booking came through it came up as a Prius. We rang customer services to attempt to amend the booking to spend 40 minutes on the phone with two women laughing at us attempting to change the booking and when asked to speak to a manager stated that the manager could only speak French. Utterly disgusting. Worst customer service experience I think I've ever had. The savings are not worth the rudeness and shambles of a company.

I've booked with this company before and they are very good

Unfortunately, an extension of some of the more unscrupulous aspects of this industry. They will lure you in with competitive pricing and then pass you on to providers who try to corner you into paying much more for, frankly, outrageous reasons.

Case in point. Confirm a booking with a rental company who will only accept a small range of credit cards. Will not accept Mastercard or visa debit cards with relevant funds attached nor American American Express credit cards.

Therefore, you need to purchase insurance through them (not needed) for three times the price of the initial booking….how does one purchase more from vendor who doesn’t accept any of your cards? Make it make sense.

So, I cancel at the desk and ask for a refund. I am to contact GotCarRental, I do this the following day - there is a cancellation charge almost exactly to the amount paid - colour me surprised.

Avoid and go through a larger reputable provider to avoid the stress. The perceived savings isn’t worth it.

Very straightforward booking
Very good price

Simple and clear booking procedure , so far so good!

Ok so far. Will await experience in airport

Avoid this company, it is a complete scam. I booked for a same day pick up but when I went to pick up I was told by the desk agent that the booking would not be honoured as we needed to book at least 12 hours in advance. There is nothing on the GotRentalCars.com website preventing an order for a same day pick up. I never received a confirmation email, was not able to cancel, but was still charged. I followed the link to their service desk portal and found it no longer exists. I also tried calling their customer service number and it also does not exist. I'm now pursuing a claim through my credit card company to try to recover the payment.

Easy to navigate and great price

Experience was very thorough easy to manage in customer friendly we will do a survey at the end and advise you of all our experience. I’m sure will be great.

Good price,excellent ;I will highly recommend them to my friends.

easy booking , great variety of cars and companies

If I could give a minus amount of stars it would still be too many!
We booked a car through Gotrental for a pick up at Bordeaux airport. and were sent a voucher with details of a vehicle rental company. On arriving, we rang the number on the voucher and were told that there was no car booked for us. After much back and forth on the phone ( a number which was very difficult to get through to) between Gotrental, the rental company and ourselves, while in sweltering heat on a bank holiday, I took the decision to book another car through a reputable company. Unfortunately, being bank holiday, there was limited options and this second rental cost us 3 times the original.
Gotrental informed me on that day v, (before closing for the weekend!) that they would send us a claim form to obtain a refund. They also admitted that there was an error on their end but were unable to do anything about it.
After many many emails and phone calls to Gotrental trying to get my money back and some compensation, I was told they were waiting for the rental company to confirm we didn’t actually pick up the car. So I contacted these bc direct. I have been told my refund is being processed but I’m not so sure.
Under UK consumer law, they have failed to provide the contract agreed and been paid for and I should be entitled to not only my money back but this compensation for costs incurred. Not very confident of getting either to be honest. But I am like a dog with a bone so the fight will go on.
While I wouldn’t directly advise others not too use this company as they are unprofessional, I would say that I will never ever use this company again as I feel as though I have been stolen from. Oh, and I also get the impression that they don’t care about negative reviews because there is always people looking for a bargain price. I for one will only book through a reputable company in the future. I can also say this is the worst company I have ever had the misfortune of dealing with.

best price provided and easy booking

Iv had a terrible experience with this crowd I would avoid using a 3rd party company at all costs. Bad customer service, poor communication and also they took my booking money. Didn’t supply me a car and now will not refund me because “of cancellation fees” occur on the day. I was to collect the vehicle on a Sunday on the email says from 12 noon. No mention that it’s to be before 12 noon, no 2nd email informing me that the depo closes early on a Sunday which should be something the company points out. When I arrived there is no after hours number so I then had to book a 2nd car from Avis Budget car rental to get me to my destination. Spoke first thing Monday morning and I was willing to accept if I had to pay one day of rental, not take my 200euros in whole and not let me speak to a manager just hangs up on me. Avoid GotRentalcars at all costs.

Great price, very quick and easy booking.