GotRentalCars.com Reviews 

4,495
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 727 reviews, reviewers had a great experience with this company. Customers consistently state that the website is extremely easy to navigate, offering a very smooth and entirely straightforward booking process from start to finish. Travelers frequently praise the unbeatable prices across a wide range of vehicles, noting that they save a significant amount of money compared to booking directly through rental providers. Some reviewers were not happy with customer service, experiencing unexpected booking cancellations and frustrating issues regarding reservation details and extra charges. A few other people also felt that getting assistance when problems arose was difficult, particularly when trying to communicate with support agents over the phone.

What people talk about most

Price

Users describe positive interactions with price, noting that rates are highly competitive and often... See more

Booking process

People report positive experiences with the booking process, highlighting how simple, fast, and stress-free... See more

User experience

Consumers find user experience to be very positive, highlighting smooth UX and minimal faff during the... See more

Website

Customers report positive experiences with the website, highlighting its great pricing and easy navigation.... See more

Service

Clients share ambiguous opinions on service. While some reviewers highlight prompt and efficient assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more

Rated 5 out of 5 stars

Have used this site before, uncomplicated a lot cheaper than going through the car rental site. Full insurances covered. Quotes for the same vehicles and deal up to £60 cheaper than booking direct.... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(4,495)

731 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware Deposit return delays

The process and pricing were all great but the return of the credit card deposit is ridiculous - we have been back for 2 weeks and it has still not been processed. Called them to query it and told this can take up to one month! If its not been returned call us back to initiate a claim. UNBELIEVABLE as this amount is taken off your cc limit til cancelled. Will not be using in future.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service, I mistakenly clicked the wrong button whilst checking my booking, made 6 months ago, it immediately cancelled my booking and even though I called them immediately they would not cancel my mistake. The only option they gave was to rebook at an extra cost of £1000. A bunch of thieves, do not go anywhere near them.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Insurance case takes eternmity to be handled

I have booked a car in Tunisia using Gotrentacars. I contracted a complimentary insurance to cover eventual damages. On my way to give back the car, the windshield was hit by a stone. I claimed the insurance coverage. After 2 months I have not heard back from them. I have sent various reminders and I only get to hear that it takes longer than expected. It is really a bad experience. If I had taken the insurance with the rental company I would not have had this problem.

10 July 2026
Unprompted review
Rated 2 out of 5 stars

I hired a car from Magic Car Hire in…

I hired a car from Magic Car Hire in Madeira via GotRentalCars. My £1,500 security deposit has still not been returned more than a month after returning the vehicle. I have repeatedly tried contacting the company by email and telephone with little success and have now had to ask my bank to investigate. I will update this review if the matter is resolved.

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Sixt were not happy I used this company

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork which stated road side assistance included but they said no it was not. Lucky didn’t need it in this trip!
Gotrentals.com Were the absolute best price but the address is given as France and the rental companies do not seem to like that.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Talking to people over the phone

One of the most important things about this booking is that I managed to speak to someone on the phone before I made the booking...That for us was very important to speak to a human being...it has not value!

5 July 2026
Unprompted review

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