Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Straight forward booking process good prices for car hire
Easy website to navigate and cheapest deal out there at the time of booking.
Have used this site before, uncomplicated a lot cheaper than going through the car rental site. Full insurances covered. Quotes for the same vehicles and deal up to £60 cheaper than booking direct.... See more
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For my booking, this website beat prices from the car rental companies themselves
I made the booking from my phone. It was a straightforward process. I compared the cost to booking it directly from the car rental company and it beat their prices by a significant amount. Does that make any sense? Either way, I booked a mid size SUV for a week and spent under $200 in SJU. Very happy with it.
23 July 2026
Unprompted review
This is the worst company to go…never again
This is the worst company to go through..please I advise any one stay way from this still im fighting to get my money back
13 July 2026
Unprompted review
Great
Great, easy to use service, website was easy to navigate, fair price structure
22 July 2026
Unprompted review
The site was easy to use and the rates were amazing
The site was easy to use and the rates were very competative. Completing tha process was easy and when I had a question about the reservation, I received a call back realtively quickly. Agent was suppotive and answered all questions.
21 July 2026
Unprompted review
Very
Very disappointed—I paid for the insurance online, yet I had to pay again at the dealership... A disaster.
18 June 2026
Unprompted review
Dear GotRentalCars.com the experience…
Dear GotRentalCars.com the experience was sooooo easy and straightforward. Thank you
21 July 2026
Unprompted review
Easy to book
Easy to book. Excellent price - $33 for a Corolla for 11 days.
19 July 2026
Unprompted review
Easy website to navigate and cheapest…
Easy website to navigate and cheapest deal out there at the time of booking.
15 July 2026
Unprompted review
1 star.Avoid.
1 star.Avoid.
I booked a prepaid rental car through GotRentalCars.com for collection at Memphis Airport on 1st July 2026. I had just arrived after a 16 hour travel day with my family. Upon arriving at the Avis desk I was told no vehicles were available despite having a confirmed prepaid booking.
I contacted their US team on 2nd July and was told a refund would be arranged. I was then told I needed to contact the UK team as that is where the booking was made. I have since sent multiple emails, made multiple calls, and been given direct contact details which only generated automated responses. I have now been waiting over two weeks with no refund and no meaningful response.
I have since had to raise a formal dispute with my card provider to recover my money.
A company that takes payment for a service it cannot provide and then ignores all attempts at resolution is not one I would trust. Book elsewhere!
1 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.